Report: VERIZON WIRELESS
Category: Cellular Phone Companies
VERIZON WIRELESS-CUSTOMER SERVICE AND OVERCHARGES (HOPE YOU HAVE ALL DAY)
*REBUTTAL Employee ..Verizon Wireless Customer Care - I apologize...hear the negative or bad thing
VERIZON WIRELESS
Fax:
HOUSTON, TEXAS, 77215-3600
U.S.A.
Submitted: 3/6/2002 12:00:00 AM
Modified: 6/26/2004 9:24:32 PM
Scott
I GOT VERIZON WIRELESS SERVICE IN JULY 2001 OUT OF AUSTIN, TEXAS.
THEY ADVISED ME AT THE TIME HOUSTON WAS IN THE SAME LOCAL CALL AREA (FOOTPRINT).
I TRAVEL IN HOUSTON MOST OF THE TIME AND CALL NUMBERS THERE. WHEN I GOT MY FIRST BILL I FOUND I WAS BEING CHARGED FOR CALLS TO ANOTHER HOUSTON VERIZON CUSTOMER THAT I CALL A LOT.
I CONTACTED VERIZON WHO SAID IT WASNT A LOCAL CALLING AREA AND THAT WAS THE REASON.
AFTER 10 PHONE CALLS TECH SUPPORT FINALLY FOUND A COMPUTER ERROR AND CREDITED ME BACK $80.
THE NEXT MONTH WAS FINE SO I DIDNT REALLY LOOK AT BILLS AFTER THAT.
WHEN I GOT MY DECEMBER BILL IT WAS BACK SHOWING I WAS BEING BILLED AGAIN.
I CALLED AND ONCE AGAIN WASW TOLD IT WAS BECAUSE I WAS OUT OF AUSTIN AND I WAS CALLONG A HOUSTON NUMBER.
I TOLD THEM TO LOOK AT PREVIOUS NOTES AND WHEN THAY SAW THE ONE FROM JULY THEY TRIED TO TELL ME THAT IT WASNT RIGHT.
THE AMAZING THING IS 4 OTHER NUMBERS I CALL IN HOUSTON ALL SHOW ON THE BILL AS 'MTM' CALLS. AFTER SEVERAL MORE CALLS AND PROMISES OF RETURN CALLS THAT NEVER CAME I SENT A CERTIFIED LETTER TO VERIZON.
NOW ON 3/6/02 I CALL VERIZON NUMBER ON THE BACK OF MY CURRENT $130 BILL DATED 2/2/02.
THE RECORDING TELLS ME THAT AFTER 12/31/01 I NEED TO CALL 800-888-7600.
I CALL THAT AND GET AT+T WIRELESS. AFTER AN HOUR I FINALLY GET VERIZON CUSTOMER SERVICE, ERIC AT EXT 4099.
HE ADVISES ME HE SEES THE TWO CERTIFIED LETTERS I SENT AND WILL HAVE TO SEE IF I GET A CREDIT.
NOW THE KICKER, IN THE LETTER I ADVISED I WAS DISPUTING MY BILL AND NOT PAYING THE $130 AS THIS AMOUNT WAS IN EXCESS OF WHAT I WAS CHARGED OVER THE PAST FEW MONTHS. MY PHONE WAS TURNED OFF 2/1/02.
WELL ERIC ADVISED HE WILL CALL BACK THEN I ASKED HIM WHAT WAS SHOWING AS TOTAL BILL CURRENTLY DUE. (REMEMBER PHONE OFF 2/1, BILL WAS DATED 2/2 FOR $130.) HES SAYS MY CURRENT BILL IS $360.
WE WILL SEE IF I GET A CALL BACK. OVER THE SEVERAL MONTHS OF SERVICE I HAVE BEEN VERY UNHAPPYWITH CUSTOMER SERVICE.
ON A 1-10 SCALE ABOUT A -20. RIGHT HAND DOESN'T KNOW WHAT THE LEFT HAND IS DOING TYPE OF THING.
Scott
Click here to read other Rip-off Reports on Verizon
Search for additional reports
If you would like to see more Rip-off Reports on this company/individual, search here: Search Tips
Rebuttal Box
Respond to this report!
What's This?
Victim of this person/company?
What's This?Repair Your Reputation
What's This?
Updates & Rebuttals:
- Verizon Wireless Customer Care - I apologize...hear the negative or bad thing Shyruh [6/26/2004 10:46:21 AM]
Submitted: 6/26/2004 10:46:21 AM
Modified: 6/26/2004 9:24:31 PM
Shyruh
Los Angeles, CaliforniaU.S.A.
Verizon Wireless Customer Care - I apologize...hear the negative or bad thing
I apologize for your unfortunate experience with our customer care department. As apart of our worry free guarantee your probablem is supposed to be our problem the first time you call. As to save you both time and money. I sincerely wish that I had been the representative to assist you in the first place because it is my duty and my pleasure to provide you with excellent service and resolve your issue the first time you call.
Maybe if I had even been the 2nd person you spoke with, I could have perhaps regained your confidence in our customer care team. At Verizon Wireless we greatly value our customers for without them there would be no us.
I will not deny that just as in every industry in every job in every department, there are a few bad apples and unfortunately when you get one it does spoil the whole bunch. On behalf of Verizon Wireless, Scott, please accept our sincerest deepest apology for your most regrettable experience. I hope in the future you will allow us the opportunity to regain your trust and confidence in our organization.
Sincerely,
Shyruh Ducree
**************************************************
For anyone else that may experience Scott's problem or any escalated issue, if the supervisor does not assist you to your satisfaction, ask for the manager and if not the manager, request the director. And if you have a great rep that is desperately trying to do everything for you to ensure your happiness, ask for a supervisor to report the good job that rep has done. Too often we as service professionals hear the negative or bad thing that we've done and never enough about the wonderful service we've provided.
Rebuttal Box
Respond to this report!
What's This?
Victim of this person/company?
What's This?Repair Your Reputation
What's This?
Looking for premium tickets? Concert Tickets | Sports Tickets | Theatre Tickets just visit www.TicketFeeder.com
Advertisers below have met our strict standards for business conduct.
