I used to be a loyal, happy customer of Sears until I was charged $37.27 of interest and late payment charges that accumulated due to their own internal slow processing.

While on a business trip in CA, I had sign up for a SEARS credit card and purchased a $30 office jacket. Later I payed the entire $30 bill off via the telephone. 2 months later, I receive a bill for 37.27 due to finance charges and late payment. I called up customer service to find out why.

*A rep named 'Katie' answered. I explained that I couldn't possibly have any charges b/c I had paid the bill in full. SHe said that I had paid the bill, but a late charge had occurred b/c it wasn't paid on time. I told her that was impossible b/c I paid it over the phone and there was no mailing lag time.

I told her it must be because of slow, internal processing and I wanted the charges removed. She said I couldn't prove that and I should pay the $37.27.

As a result, I WILL NEVER BUY ANYTHING FROM SEARS AGAIN. I will also warn all of my friends, family, coworkers, and students to NEVER BUY FROM SEARS AGAIN due to their poor customer service and fraudulant billing. I am a well paid professional in my late 20's who owns a hobby farm and frequently purchased many items for home repair from sears.

Luckily I have 60 -70 years left to warn everyone I know about sears and their theiving practices. I'm certain your customers will greatly appreciate all of my purchases. I hope the 37.27 was worth a lifetime of customers lost!!!

Olivia
Irma, Wisconsin

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