Charter Communications,

I am writing to UNLOAD my frustration with your service. I find myself again without my CABLE …Each time I contact CHARTER TECH SUPPORT it becomes a worsening NIGHTMARE!
As you are aware I live in Jefferson County, Bessemer, Al. But for some UNKNOWN REASON my cable service comes all the way from Bibb County Al. It is a old cable system and for years when ever it stormed or the wind blew the lest little bit 'OUT WENT THE CABLE!'

Feel free to revue my call-in records. At one point your service rep. said ' You should get Direct TV, because we cant fix your cable'. Now you have UPGRADED to the 'LATEST TECHNOLOGY'.

As of today 2 of my 3 boxes are DEAD. I lost half the channels the first part of the week… now every time
you reset my boxes they die and don't 'reboot'. I cant get any one to come out at night to fix them.

Everyone in my family works on weekends but that does not matter because you cant get anyone out here until Monday any way!

I understand how a dope addict must feel when his only DRUG PUSHER cuts him off! My TV's are prisoners of CHARTER COMMUNICATIONS! Families only 2 miles from me are on another service and LOVE there CABLE COMPANY.

Why is this happening to me? Who is running Charter Comm.?
I am TRAPED! I cant pick my cable company, you have me locked in your CABLE JAIL!

This is so unfair that my money does not buy me good cable service! The only thing your phone staff can tell me is 'Get Direct-TV'!

This letter will never be read only deleted, I cry but no one will ever hear my cries! But you will cash every one of my checks…If I were a storekeeper and did not help my customers find what they needed and was ugly and rude I would not be a storekeeper very long. However this is not true of CABLE COMPANYS.. I cant drive down the road to another store I must shop at your store.

I believe by law cable companies must report to someone.
Please note this letter will also be sent to Public Service Commission as part of my complaint.

Your Unvalued Customer
Michael Whaler
Bessemer, Alabama

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