Report: JC Penny's
Category: Department & Outlet Stores
JC Penny's ripoff abused & mistreated Atlanta Georgia
*Consumer Comment ..I'll Second That
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JC Penny's
Fax:
Atlanta, Georgia,
U.S.A.
Submitted: 9/18/2002 8:31:27 PM
Modified: 6/27/2006 10:49:32 AM
Ellen
Atlanta, GaI would just like to comment on why JC Penny's is probably suffering financially. I use to buy quit a bit from Penny's so I also often had to return items for various reasons. They give you such a hard time about returning anything now that I am too paranoid that I will get a hard time. I was returning an item that I charged on a credit card that I cancelled shortly after this charge went through. I wanted a credit to another card or the cash back or a check from the store in 2 weeks. They would not issue any type of credit but store credit. This was a giant comforter so I asked if she could hold it for me behind the desk then so I could walk around and look for something else, she said they did not want to be responsible. Great customer service. I did not gripe or get mad I just left and decided this was the final straw for me with Penny's. Too many other stores want my money now and they are much more customer service oriented.
Ellen
Atlanta, Georgia
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Updates & Rebuttals:
- Associate Charles [6/26/2006 3:51:19 PM]
- Store credit only is a common policy among many major retailers. Aafes [6/26/2006 11:01:48 PM]
- I'll Second That Cory [6/27/2006 9:48:06 AM]
Associate
Madam,
You have the audacity to file such a complaint. I am an employee and I do not represent J.C.Penny.
First, You infer that J.C.Penny must be suffering financially. Have you checked the Stock Market lately?
Second, You stated that after you made your purchase you cancelled your credit card. All major chains have a policy that they must return your funds to the method that you purchased. Had you paid cash you would have gotten cash back. Did the store rip you off. 'NO'. They offered you a gift card for the full amount of your purchase, no time limits or exploration date. We even take things back without a sales slip. Try that at some other store's. And, at Penny's you did not have to go to the infamous return desk? No, you went to any checkout counter. We are the only major chain that offers that service.
Third, since you had already purchased the comforter. For your protection and ours, we can not hold anything at the checkout counter. The clerk was not unreasonable. 'NO' Every major store chain has the same policy.
Finally, at Penny's we offer the most caring customer service in the industry. The Company treats us employee's extremely well, and in return we pass that on to our customers. And we hear that from our loyal customers every day.
So who's trying to rip whom off.
Store credit only is a common policy among many major retailers.
The change was made for most, years ago, when they realized customers were 'borrowing' merchandise, particularly clothing.
While working for one major retailer several years ago it was not uncommon before a high school prom to see a large jump in sales of formal wear. Suprise, the day after the prom there were almost as many returns as there were prior sales. Why rent from a formal wear rental company when you can borrow it from J.C. Penney or other retailers.
I'll Second That
Worked at sears for several years, 20+ years ago. My Mom worked there for 17 years. I started out in the watch and jewelry repair dept. Took me a while to figure why so many of my watch batteries were going bad. People were coming back in and demanding a refund on their bad batteries. They were taking the watches home, taking the batteries out and putting in old ones. Started putting my initials and the date on the batteries. When they came in for their $5.95 refund on the battery without my intitials and date, I'd say you got it mixed up with the battery I installed and send them on their way. sears got out of the wedding dress business because close to 80% of the wedding dresses got returned AFTER they were worn, for a refund, no tags and had been hemmed or pinned.
They got out of the fur coat business because they got back almost all of the fur coats after the winter. Same goes for a large number of big screen TV's AFTER football season. Same goes for lawn mowers and lawn tractors after the summer. Bought a $175 chain saw used once, if that, for $75. Tried to sell me a MA for $50. Heck for another $25 I'll get buy another. Talk about ripoffs and scams. These companies have to do something to protect themselves otherwise they will go belly up.
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