In December, 1995, I paid $21,480 (CDN) to International Super Roof (ISR) of Oakville, Ontario, to install a Fin-All aluminum interlocking roof - “The Last Roof You'll Ever Need" - guaranteed for 50 years. In March, 2002, I had to remove and replace this lifetime roof, because of extensive leaking from shoddy workmanship, broken promises, company name changes and generally bad, but apparently legal business practices.

ISR is one of a large group of companies, comprising International Exteriors, Interlock Industries, Fin-All Roofing, and Delta Building Products. Companies are located from Alaska to San Diego, from Hawaii to Nova Scotia. The BBB reports online at bbb are most revealing. Be sure to read the Interlock reports for Hawaii, Ontario, British Columbia, and the ones for Delta Building Products and Fin-All Roofing. These companies deny that they are in any way connected with one another.

Within months of my installation, there was a significant leak through the soffit near the front door. Several phone calls to ISR in May/June 1996 resulted in promises of a repairman, but nobody ever came or called and the leak continued.

In July 1997, part of the roof was removed by raccoons and again I called for a repair. Again, no response. The man who removed the raccoons had been a roofer, who noted that the removed part of the roof had not been secured in any way.

In late 1997, I noticed in the ads that the name of the company had changed to Interlock Industries, and they had moved to Mississauga. The ads were virtually identical to ISR's, the salesperson was the same, the colour names of the product were identical and some of the photos of installations in the ads were identical. Interlock was also advertising addresses of ISR installations as Interlock installations. I had seen these homes before I bought my roof.

In November, 2000, the VP of Interlock appeared at my door, for reasons unknown. He stated that although the company had changed its name, they had installed my roof. I seized the moment to show him the problems, which now included spots on a 6' x 8' area of the master bedroom ceiling around the drywall nails. He promised a repairman who never materialized.


My 'lifetime' roof, from the inside... The panels are a water collection system.

By October, 2001, water was pouring in (2.2 litres in 2 hours) through the ceiling. Interlock did send a repairman who was careful not to leave a paper trail. They stated that my warranty was still valid, but I would be required to pay for the labour. $400.00 was paid in cash to repair the hip. By November, 2001, there was even more water coming in and Interlock would not return phone calls about another repair. By December, another hip was leaking as badly, and I had to install 2 water collection systems in the attic, to get me through the winter. No other company had access to the materials to repair the roof, or the knowledge of the construction of it.

The BBB attempted intervention and were met with total refusal by Interlock to consider the problem. Their position is that I'm not their customer. Although ISR is still a registered business, mail is returned to sender, phones disconnected and the company directors don't return calls. Fin-All Roofing, the warranty company, also appears to be invisible.

So beware…. These companies appear to move and change names within the ‘family' frequently – that's how they render your 50 year warranty worthless. Their headquarters appears to be Delta Building Products, in Delta, BC.

Wendy
Toronto, Ontario

STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about “consumer confidence" when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!