We specifically asked to have taxes impounded for our Mortgage. I asked multiple times, 'This payment includes property taxes?' and was told yes. My wife and I had to sign at different times due to work schedules and she asked multiple times during the signing. She was told yes. Our load officer, Dan Roberts (no longer with Ameriquest) was getting upset that we asked the same question over and over again.

Taxes were not impounded. The office that we signed at is no longer open. The staff has completely changed in 5 months.

My wife signed last and we do not have a copy of the loan docs. I have made three (3) seprate requests with three (3) different people for a copy of my loan docs, over the course of 6 weeks and have not received anything.

Do not use this company. The BBB says, 'We rate this company as having an unsatisfactory business performance record based on a pattern of disputed and unanswered customer complaints.'

I am filing reports with everyone that I can think of. If you have been ripped of by this company please email the California State Department of Real Estate. They issued the license and they do not have any negative reports on file.

We must do something to put them out of business or have them investigated. Stop the Fraud.

Mike
Cypress, California

Click here to read other Rip Off Reports on Ameriquest Mortgage Company

STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about “consumer confidence" when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it’s paid for!