Report: Starcrest Of California
Category: Mail Order Services
Starcrest of California Junky merchandise, no web or phone access, false advertising Perris California
*Consumer Comment ..Not a Rip-Off
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Starcrest Of California
Fax:
Perris, California, 92599
U.S.A.
Submitted: 1/3/2003 9:18:54 AM
Modified: 10/10/2008 1:21:02 PM
K
Haiku, HawaiiCheap, junky merchandise from mail order business. Mom bought me combs that are advertised to 'Transform you hairstyle in minutes, double the volume, beautifully layered, full bodied bobs, or stylish layered bangs.' and much more. Wow, simple little plastic comb can do all this? I don't think so.
I want to send back all these cheap presents my elderly mom bought me but there is no phone number, no email address, no web address or way to contact them.
K
Haiku, Hawaii
U.S.A.
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Updates & Rebuttals:
- Starcrest is Legitimate Elizabeth [1/26/2003 10:24:51 PM]
- Sorry someone feels ripped off by Starcrest Sam Ginsburg [1/27/2003 7:05:41 AM]
- Ex employee with a little insight Christopher [1/28/2003 3:57:11 PM]
- satisfied Starcrest Customer Julie [1/30/2003 4:36:32 PM]
- The bargains are there... Rita [2/3/2003 11:48:38 PM]
- Other details for Starcrest--Still a rip-off Debra [2/13/2003 3:37:50 PM]
- Happy with StarCrest Gracie [2/17/2003 2:01:33 PM]
- There's Always 2 Sides to a Story Lei [2/20/2003 5:33:08 AM]
- Consider the source B J [2/20/2003 11:49:50 AM]
- Happy customer! Orlene [2/27/2003 10:05:47 AM]
- Happy but common sense should rule Sherri [4/3/2003 2:21:28 PM]
- wrong, wrong, wrong Frances [4/10/2003 1:37:08 PM]
- 'on second thought' ..thanks for great site. Nutz [4/14/2003 6:32:39 PM]
- People are a little overly critical Lynda [6/13/2003 8:42:15 AM]
- We buy from Starcrest regularily. Sarah and Jack [7/5/2003 12:34:00 PM]
- Getting Off Their Mailing Lists J And N [7/7/2003 9:54:35 PM]
- DISAPOINTED ..no matter where you shop the products are'nt always what you expect VIRGINIA [7/10/2003 6:09:27 PM]
- Some Answers ..Why Starcrest does not have a website Elizabeth [7/13/2003 11:17:25 PM]
- Hopefully they have learned a few things from this Website. K [7/15/2003 12:52:39 AM]
- previous comments by ex-employees I am a little concerned J [9/23/2003 10:56:24 AM]
- UNBELIEVABLY HIGH TURNOVER AT STARCREST Missy [9/25/2003 12:46:38 AM]
- IT SUCKS a/k/a SLAVECREST Sam [6/23/2004 12:31:20 AM]
- Thank you for reminding me! Gina [6/23/2004 5:11:30 PM]
- As disability related advocate says: West Coast Disability [6/23/2004 7:02:57 PM]
- alternatives to working at starcrest (aka slavecrest) -- or it's a small world.... Debra [6/24/2004 12:06:29 AM]
- Current Employee Of Starcrest ..about the cheap merchandise...I agree with a few of the level headed people on this forum T [6/28/2004 5:10:00 PM]
- Hmmmm...Should I send in this order? Norene [6/29/2004 12:29:11 AM]
- Starcrest supplier Lily [7/9/2004 10:58:46 PM]
- Cheapcrest should be the name! Doug [7/21/2004 5:38:59 PM]
- Make Life Easier Ed [8/5/2004 3:04:45 PM]
- Avoid being a supplier to Starcrest Amy [8/16/2004 8:05:50 PM]
- An EX-employes last words before quiting ..people taking CC#'s down for themselves Josh [8/16/2004 10:20:40 PM]
- Read What's Written Former Employees... J [8/25/2004 12:14:23 AM]
- Happy with Starcrest Mary [9/5/2004 5:16:50 PM]
- Returns... allow three weeks for merchandise to arrive B [9/30/2004 6:03:11 PM]
- What a JOKE N...... [10/6/2004 8:47:55 AM]
- Here I am again.... Gina [10/7/2004 12:39:31 AM]
- Good Deal Pat [10/16/2004 5:58:33 PM]
- Work at LOWE'S instead! J [10/25/2004 5:58:56 PM]
- Three Comments Rita [11/6/2004 7:48:46 AM]
- buyer from starcrest C [11/27/2004 4:27:57 PM]
- Be A Smart Shopper Sherri [12/3/2004 10:02:51 PM]
- Our desire is to deliver all mail in good condition and on time. Corlene [12/19/2004 4:38:16 PM]
- To Disgruntled Employees & Ex-Employees of Starcrest Lori [1/13/2005 6:08:46 PM]
- Has NO ONE Complained to Employee Protection/Fraud Agencies?! Mu'aatha [1/18/2005 9:53:00 AM]
- STARCREST: Where your hopes and dreams meet their final resting place S [3/11/2005 9:57:16 PM]
- Some Items at Starcrest ARE superior. Joey [6/14/2005 8:45:43 AM]
- Website Information Tracy [7/14/2005 10:26:20 PM]
- Starcrest is ok. Lester [7/15/2005 11:44:52 AM]
- Not the worst, but definately not the best! Eric [7/21/2005 3:47:25 PM]
- A bit more info Ex [8/10/2005 7:36:03 AM]
- Bad and Good Skye [9/23/2005 2:36:47 PM]
- Not ordering from Starcrest Linda [12/7/2005 1:13:40 PM]
- Great Thread! generally pleased with what I've come to think of as a kind of gambling casino for useful products Robert [12/30/2005 8:42:30 PM]
- Haha come on Trisha [3/5/2006 1:11:30 AM]
- how to avoid future rip-off Jessi [3/19/2006 6:21:26 PM]
- Another viewpoint Ellen [3/23/2006 10:30:03 PM]
- No different than other companies Suzanne [5/31/2006 11:38:15 PM]
- Current employee agrees with others about working conditions and junky merchandise Vondradee [7/25/2006 8:37:18 AM]
- Obscene Working Conditions X. X. [7/26/2006 11:32:18 PM]
- You Know What You're Getting Misty [7/29/2006 10:33:35 PM]
- Starcrest of California Info Dave [8/5/2006 5:55:36 PM]
- Bargin prices Helen [8/13/2006 9:44:47 PM]
- Going Forward with First Order Daryl [8/18/2006 8:27:01 PM]
- Great Stepping Stone S [8/22/2006 11:57:54 AM]
- Excellent thread Ellen [11/29/2006 8:27:04 PM]
- The other side of Starcrest Donna [12/10/2006 10:55:52 PM]
- Starcrest/Slavecrest Tracy [1/8/2007 2:51:19 AM]
- Starcrest isn't breaking laws Ellen [2/19/2007 3:36:37 PM]
- Starcrest = CRAP Tamara [4/5/2007 12:05:22 PM]
- Starcrest Shopper Judy [5/21/2007 9:41:45 PM]
- How To Communicate With Starcrest Maynette [6/6/2007 3:41:34 PM]
- Starcrest is going under Pappy [6/19/2007 11:21:23 AM]
- Starcrest is GREAT+! Pami [3/8/2008 10:24:14 AM]
- Phone number for Starcrest of California Mandelj [3/18/2008 8:09:47 AM]
- Starcrest of California contact phone Yenta [3/27/2008 1:44:25 PM]
- Starcrest of CA has a website & toll-free phone number H. In Pa [4/6/2008 12:51:59 PM]
- Still the same after all these years ... T. [6/1/2008 5:37:31 PM]
- A possible contact number... Mindy92129 [6/4/2008 6:49:32 PM]
- StarCrest of california does have a Wed address Sarita [7/25/2008 5:31:17 AM]
- Ex Employee of Starcrest T [9/18/2008 1:46:51 AM]
- Not a Rip-Off Gina [10/10/2008 12:56:48 PM]
Starcrest is Legitimate
To K,
Sorry that you got ripped off K by Starcrest (affectionately referred to by its employees as 'Slavecrest') Like many mail order companies, their products tend to be... well... not as good as they should be.
Be informed, that if you do not want to purchase from this company in the future, that they also operate many different subsideraries, each having different names, but simply, they are the same company. Their division names include: Handsome Rewards, Gavilans, Traditions, Starcrest, and Make Life Easier.
Starcrest's main desk (its center of operations rather than customer service) can be reached at 909-943-2011. Starcrest does not have a website.
Hope it helps:)
Submitted: 1/27/2003 7:05:41 AM
Modified: 2/20/2003 1:39:25 PM
Sam Ginsburg
Berkeleyt, CaliforniaU.S.A.
Sorry someone feels ripped off by Starcrest
I'm sorry someone feels ripped off by Starcrest, but I'm glad it was reported in this website. I wanted to order another dozen yellow clip-on glasses for eliminating glare from on-coming headlights, and wasn't sure how to reach them.
I'm a very happy customer of theirs. This seems like a great web site, but people have to have a very good idea of what they're buying from ANY mail-order or internet business.
Thanks a lot.
Ex employee with a little insight
I worked for Starcrest for about a year and a half in the data entry department. I have seen first hand how customer orders are processed and how the product that is kept on site is stored and handled. First as far as the merchandise quality-- all of the reports that i have read compared to what i have seen and know is true. They take a 'junky' product and build it up in the catalogs they send out. Also it is very true that they have several subsideries they work under or as some employee have called them 'AKA's'.
Next the term 'Slavecrest' is just not a funny thing to call the company but pretty accurate description. They basically take who ever walks in to apply, rush them through training, and your off to work. (usually in two to three days if that) Once working your subjected to mandatory overtime (meaning if you have family obligations to bad--and 99 percent of the time its with no notice so employee can make arrangements) and if you speek up about it actions is swift and quick.
Lastly i want to talk about their saftey procedures (or lack there of) of the company. I have seen employees working in areas with substandard equipment, most that had been just patched up and put back into service if it broke down. Also i saw equipment in the data entry department that had freyed wires, computer systems that shorted out constantly, and celing pannels that always bursted because of the rain. (however the computer terminals that were under said panels wouldnt be moved.) They would simply put baskets on the desks to catch the rain and back to work you go.
So in this persons opinion they offer a substandard product and working environment. Dont be fooled by their catalogs because there good for nothing more then kindling for your fireplace.
satisfied Starcrest Customer
I am pleased with the merchandise I have received from Starcrest and their affiliated companies. I've bought everything from knick-knacks and jewelry to tools and kitchenware. Not all their products are perfect, but their prices are excellent and their merchandise is generally good.
Their service is good and the merchandise comes promptly.
Submitted: 2/3/2003 11:48:38 PM
Modified: 2/20/2003 1:39:25 PMRita
Springfield, MassachusettsU.S.A.
The bargains are there...
I just wanted to say, I personally think Starcrest has products for much better prices than other companies with same. A few months ago I bought a Webster's Medial dictionary, delivered, for a mere thirteen dollars. Nearly THIRTY dollars elsewhere (not including shipping & handling).
Also, because I have a keen eye, I remembered seeing a specific boating item in one of my husbands fishing catalogs for eighteen dollars, I have since found it in Starcrest for Three. Quite a marked difference. Keep up the good work Starcrest.
Other details for Starcrest--Still a rip-off
I, too worked for Starcrest..and the comments on it being 'Slavecrest' is quite correct. I have no happy memories of that place.
First off, I wanted to be in the Art department, but their 'pre-employment tests' said that the only job they could offer me was a clerk. At the time, I was desparate, and I accepted. (see my website nav.to/llothcat if you want to see what they passed up)
Anyhow, as a clerk, I was placed in the order correction department, where the orders rejected by their mainframe computers ended up.
My job was to find out what the customer wanted to order by deciphering the numbers filled out on the order form, or the item decription itself. I really could have filled out just anything, in a lot of cases. The pressures of 'Mandatory Overtime' made it really tempting, especially when you didn't know about the overtime until about halfway through the shift.
I digress. Anyhow. There really were a varying degree of prices for all the items--I had access to the BIG catalog as a part of my job. The book that I saw spoken of in this posting could have been made a whole lot cheaper, simply by changing a few numbers on the order form, or adding a few more codes that they stick on stickers, as part of their mailers. And I could still probably find it cheaper still, outside of Starcrest. In this internet age, I have gotten really good at researching the prices of things. I can tell you that any Wholesale catalog could probably meet or beat the prices of things you see at Starcrest.
The bottom line is Starcrest IS a rip-off.
They also are very much anti-union. I had gotten pulled aside to be 'talked to' by the head manager of my department, because there was some sort of demonstration going on in the parking lot, when we were forced to do mandaory overtime during
Christmas. She wanted to make it very clear that if we so much as said 'hi' to them, that we were to be fired. I found out later that day that what she did was quite illegal.
All this drama, for just 4.25 an hour. I only lasted 9 months there, and I know most lasted just a week in my department.
DO NOT SUPPORT STARCREST. If you get their mailer, toss it out.
Happy with StarCrest
I have ordered many items and only had to return one item and there was absolutely no problem and my money was refunded promptly.
As always, it is buyer beware. Check out refund policies before ordering. I did....and there was no problems encountered.
I recommend Starcrest highly.
There's Always 2 Sides to a Story
I was quite surprised/perplexed by the recent influx of comments (mostly negative) regarding Starcrest of California mail order company. Having made countless purchases from on-line websites and mail order companies (to include the subject company on one prior ocassion), I too have experienced both satisfaction and/or disappointment from these purchases. Keeping in mind a consumer's rights/obligations as well any product or service-oriented business', I would like to offer the following UNBIASED insights, tips, and suggestions to consumers, employees (current and ex)as well as this website regarding the above-noted issues/concerns:
CONSUMERS:
1. Re: 'Junky Merchandise':
A. 'YOU GET WHAT YOU PAY FOR' - Please keep in perspective who/what Starcrest's mission is...Starcrest is far from being a Neiman Marcus or Nordstrom's in quality or price, it's more like a Kmart, clearing house or liquidator source. Starcrest can offer good deals because its merchandise is often imported for mass marketing and targets customers who want a deal where 'Quality' doesn't have to be 'The best'.
B. 'BEAUTY IS IN THE EYE OF THE BEHOLDER' Many a times, I have to remind myself 'don't expect the cadillac with a penny-pincher's budget' when dealing with companies like Starcrest. I'm sure that for others (most likely a majority being middle-aged/elderly and/or on fixed/low incomes), it means a lot (financially and sentimentally) to make such a purchase. To avoid disappointments in receiving 'less than acceptable-to-you' gifts, let us not forget and/or disrespect any giftgiver's true intentions. I was saddened to hear the comb story and how it probably hurt the gift giver's feelings. (I know your comment policy and hope you will consider including the last sentence in my rebuttal and/or rephrase such - the fellow Hawaii resident's statements were appalling, she sounds like a brat - and those 'As seen on TV' type of teasing combs she's probably describing. The combs do work if one reads the instructions (or videotape which I had with an infomercial purchase), you need good hairspray, dry hair and have eyes behind your head to do the back.
2. Re: 'No web or phone access' - The exact reason why I am at this site! I have the mail order inserts and order form which references telephone numbers and customer service instructions yet no website address was indicated. I wanted to cross-check this company via their website and make an on-line purchase (which seems faster in processing than phone/mail orders). It's true, they may not have a website, but does that mean this company is fraudulent? I would like to hear Starcrest's reason for not having a website. I know of many successful businesses who do not utilize websites because they run a simpler operation, choose not to complicate/expend more expenses by adding more 'technology' to their (mail-order) business, yet are still successful with loyal customers.
But in this case, I wonder if part of their reason for Starcrest not having a website is that they've continued to be successful without a website because the majority of their customers do not own/use computers? I can attest that my senior citizen/older neighbors and My 80 year old parent have not kept up with the technological age (can barely understand all functions/codes of a TV remote, follow instructions/use cellulars, computers or would rather take 5 minutes heating food in a pan than use microwave ovens).
3. Re: 'False Advertising' - that's a really heavy allegation without hearing the 'entire story' with concrete evidence to prove such. 'IF IT'S TOO GOOD TO BE TRUE, IT PROBABLY IS.' Part of marketing includes making a product look its best and sound appealing without providing false descriptions and/or guaranteed promises of what the product does(unless the product is truly guaranteed), within what the law provides. Since wording may be clever (like Sweepstake mailings 'You're a finalist!'), one may need to be read slowly, carefully and repeatedly to fully comprehend what is being sold. A lot of times, products are given descriptors such as 'like (another famous brand product)', 'may', or 'can' and such could be confused with what the product truly represents.
STARCREST:
1. Re: Allegations by your current and former employees. Based on reports from current/former employees, sounds like internal problems need to be taken seriously. But then again, there are two sides to any story. Business ethics include your obligation/duties to your employees and their safety as well as humane treatment of your employees through good/fair management practices. Basic consideration (prior notice of overtime hours, offering incentives/rewards for mandatory overtime in addition to overtime pay(e.g. 'comp. time' during non-peak season only and on 1st come basis based on each department's coverage minimums), kind/uplifting words, will probably boost morale, productivity and loyalty. Do you have room to offer optional childcare on premise for those working overtime? Ever consider seasonal temp. employees on a contract basis, no benefits except discounts on products? Starcrest, I anxiously await hearing your side of the story and reading your truthful rebuttals to all the negative/positive comments provided thus far.
EMPLOYEES OF STARCREST:
1. Re: Allegations of unsafe work conditions, maltreatment by management, mandatory overtime.
If your employment is considered 'at will', the employer can terminate someone at anytime for any reason and/or change the terms of employment, all within what the law of California provides/mandates...In a competitive market where job stability is shaky, some employers treat their employees like commodities who are dispensable...bottom line: take it or leave it; however no one should be subjected to unsafe work conditions and/or feel threatened with retaliatory and/or arbitrary actions from the powers that be... Christmas season is the biggest money making season and its expected that a mail order company would be inundated with orders and meeting shipping deadlines. Productivity = Profits which allows the company to remain in business, provides your income (and overtime income and benefits). Starcrest needs their staff as much as employees need their jobs/extra money for the holidays. To what extent are they understaffed and overworking their current staff needs to be proven/addressed/resolved. Is there an employee-management program for Starcrest where a committee is formed where a few representative employees meet with management to discuss concerns/issues and work together for better/improved communication and relations with each other?
3. WWW. RIPOFFREPORT.COM
Re: Your purpose
Thank you for this website; it's professionally set-up, clean/neat and easy to read. It was also enlightening to read such diverse comments. I like how you categorize the reports/comments (e.g. consumer, employer, employee, former employee, etc.) It would also be interesting to view other demographics of each commmentor, especially the age and occupational field of each commentor, title/length of employment of commenting current/former employee. Age is a useful determinator regarding the mindset and maturity level of each commentor.
Since your website is simple/neat, are you able to solicit Starcrest to set-up/maintain a website? I see a Great opportunity for your company to diversify its services to include creating websites...(this paragraph can be deleted)
In closing, I wish not to offend anyone and if so, I apologize as such was done without malice. I merely wanted to share my thoughts being both a consumer with high standards as well as one seeing things from a business/management perspective (3-generation family-owned business). My comments were based on prior experiences and published literature/studies regarding business ethics and industrial psychology.
Respectfully submitted, Lei
P.S. I authorize www.ripoffreport.com and/or www.badbusinessbureau.com to delete/edit grammatical errors and inappropriate sentences subject to my prior notification with specifics and authorization of same (so not to sensationalize, compromise or misrepresent the context of my message)
Consider the source
It is too bad that Christopher, of Hemet, CA, felt ill-treated by Starcrest. Perhaps they could have been more considerate of personal schedules when issuing work requirements.
However, looking at the number of errors in Christopher's letter, it is apparent that Starcrest does hire just anyone who walks in.
If, in fact, their employment standards are so low, I wish to commend them for everything they do correctly!
I have had no problems with this company. They replaced an item broken in shipment, issued credit for items shipped twice (which might have been my fault), and have generally responded well to my needs. I have not found their merchandise to be cheap, just inexpensive.
If the young lady from Hawaii expected combs to volumize her hair, she fooled herself.
Happy customer!
I have ordered several products from Starcrest and Signatures and other AKA's.
I have had no bad products, and have saved alot of time by not having to run all over to find some of the things I purchased.
I am a senior and appreciate shopping from home. Whenever i had a question it was ALWAYS answered promptly and with the utmost courtesy.
I ordered a folding table i could not find anywhere else, and i love it.
Needless to say i am a HAPPY consumer of the products i've ordered.
Thanks OAL
Submitted: 4/3/2003 2:21:28 PM
Modified: 4/4/2003 12:03:49 AMSherri
Milton-Freewater, OregonU.S.A.
Happy but common sense should rule
I have ordered several things from this company and have been satisifed with the products I receive. I only purchase very basic items, items that I know I will not be disappointed in when I get them. I mean please, this is not rocket science here people....at these prices what the heck do you expect!
wrong, wrong, wrong
you are so wrong. What are you looking for.? This is an outfit that deals in lesser priced merchandise! I have been dealing with them for at least four years. Actually I call them my 'good junk catalogue' The merchandise is always cheape than any where else. When something was wrong, I called the company, and they always sent a replacement.Notice I said called; so what's this about a phone number? They have an 800 number. I'm never looking for expensive items. Just fun things to put in as little gifts. Come on , lighten up people. I look forward to them!
'on second thought' ..thanks for great site.
I was considering placing an order with starcrest and that is how I ended up here at this site. I wanted to check that they really didn't have a website. I so enjoy shopping the internet! after reading the negative & positive comments, I have decided against placing that order.
I firmly believe in 'buyer beware' so I am extra careful and research unknown companys before making a purchase.
thanks for great site.
People are a little overly critical
I think people are just asking for too much. First, there is a phone number it is (909)657-2793, second..WHAT do you expect for $3.00 or $4.00 anyway! Be real. You get what you pay for, and personally I think some of the products are actually a good value, like their slippers w/magnets for only $6.00,They are a good buy for that price, and are much more elsewhere. The 'Pruners' are sharp and work fine and are only $5. and are worth much more, to me..as these can cost up to $30.00 elsewhere. Shipping and handling are free for merchadise over $15.00, find that elsewhere!
Finally, there is an 'unconditional money back guarantee if for ANY REASON you find an item less than satisfactory' so get a refund if you're not happy, and blame your Mom, elderly or not for buying 'cheap stuff', what an ungrateful child you must be. That's all I have to say.
Submitted: 7/5/2003 12:34:00 PM
Modified: 7/5/2003 10:13:39 PMSarah and Jack
Las Vegas, NevadaU.S.A.
We buy from Starcrest regularily.
We buy from Starcrest regularily, and most of the time we have been satisfied. When we were not, we contacted them and sent the unsatisfactory items back.
There has never been an intentional hassle on their part. Mistakes have been made, but after contacting a supervisor, they were corrected.
It is true that the folks that are usually taking orders seem to be quite inexperienced. I little patience on our part usually rectifies any misunderstanding.
We do not expect first class merchandise, but sometimes we are pleasantly surprised.
The only real complaintswehave are due to the fact that they do nor have an 800 number or a website.
Our advice to those who are dissatisfied is... chill out. Be patient and show a little understanding. The kids we have talked to hav really been tryig hard to please.
Getting Off Their Mailing Lists
We have contacted a few branches of Starcrest several times - paying postage ourselves - asking to be removed from their mailing lists. Unfortunately, it has been several months, and the mailings from Starcrest and its affiliates persist, including several 'new' ones.
Please let us know how to get ourselves OFF this company's lists! Thanks!
DISAPOINTED ..no matter where you shop the products are'nt always what you expect
I found this site because i wanted the web site
to shop online. boy did i run into a suprise.
if you think your getting ripped off stay away ,
from these companys.for one thing they do have a
phone number.i've never had any problems with star crest or other places i shop thru like them.
no matter where you shop the products are'nt always what you expect. if i don't like something i send it back.
Some Answers ..Why Starcrest does not have a website
It's quite interesting - since the time I last responded their have been many comments on this thread.
To clarify some issues:
Why Starcrest does not have a website -
Starcrest has considered the creation of a website, but as I last heard, no progress has been made thus far. It is more of a money issue than anything else, as a website necessitates a staff and a new department to create and maintain it.
How Can I be removed from the mailing lists?:
Call Starcrest directly, and ask to be put into contact with the 'List Marketing' department. That specific department buys and sells SC mailing lists, and maintain the lists that your names are on.
Is Starcrest merchandise junk?:
Some of it is, but most items are typical mail order fare. Follow the sound advice given on this thread many times over here: Buyer Beware!
How are employees really treated?:
Unless you've had the distinct displeasure of working there, it is hard to understand the depths to which a large company will sink to turn a profit. Yes, safety is a major issue. There are NO background checks run on employees, and hiring standards are minimal (depending upon the department for which one was hired - I was a proofreader for the Promotional Art Department) Mandatory overtime is very difficult - there's practically no advanced warning. Attendence policies are very strict, with no sick leave, and minimal vacation time. Most managers and supervisors have minimal respect for their employees and are quick to blame million dollar (literally) mistakes on their underlings.
On the positive side - it pays the bills. (well almost) Most positions only award minimum wage... but in a tough market, even minimum is better than nothing.
That's all I feel I can add. If you have remaining questions please pose them, as I still have several friends who still are employed there.
Hopefully they have learned a few things from this Website.
It's me again, the initiator of this thread
Hi. Wow, it has been fascinating to see the variety of comments in response to my original complaint. I had no idea anybody would respond.
I was angry when I wrote that because for at lesat the third year in a row, I wanted to send at least one thing back, and I couldn't find any phone number or website on the receipt in the package I got as a gift. I ended up throwing or giving away these items, which seemed like a waste. Then I couldn't find anyway to reach them on the internet either. Now I've learned from this Website that there are numbers to reach them.
I think I was frustrated too because my mom keeps sending me the same gifts from Starcrest that I don't want, as she is very forgetful. Please be aware that I did not express any of this frustration to my mom directly as I love her dearly and understand she cannot help this, and I would never be so rude. Hopefully I am not a 'brat' as someone above stated. By Starcrest not having an easy way to return or exchange gifts that I could figure out, I felt this was a ripoff for my mom and me.
Some of their products are fine I gather from the above, for the price. The working conditions sure don't sound good.
Hopefully they have learned a few things from this Website.
Respectfully,
previous comments by ex-employees I am a little concerned
Hello,
I am interested in seeking P/T employment with StarCrest in Perris Ca. However, after reading some of the previous comments by ex-employees I am a little concerned. We are starting our own business and I am looking for partime work to bring in about $1500 a month to help supplement my husbands income. I have a BA degree from UCR and will be attending graduate school next year to get my MBA. Nevertheless, I selected StarCrest because it is close to my home and I would not have to commute.
Secondly, I noticed they have job postings every quarter (at the local colleges) for the same positions, which means to me they must have a high turn over rate of employees if they are hiring that frequently (very similiar to call-centers). At any rate, I am asking for some advice from those that are currently employees or previously employed: What is the pay for say Clerical/Custormer Service/Data Entry, will it meet my goals? Is it worth my time to complete their application process? Overall, do the pros out weigh the cons?
Thanks a bunch for you recommendation :-)
UNBELIEVABLY HIGH TURNOVER AT STARCREST
As a former employee, I can tell you that when I was there most positions started at minimum wage.
Supervisor and Management positions had a high turnover just like the minimum wage jobs. I was told that there were no part time management positions, all were full time with the same mandatory overtime as everyone else. Starcrest never informs the new employees of the TRUE amount of overtime expected by everyone.
You will probably be able to make your 1500 a month but will end up miserable or quit. Good Luck, it will not be as it first seems, they put on a different face before they screw you.
Submitted: 6/23/2004 12:31:20 AM
Modified: 6/23/2004 2:41:54 PM
Sam
Moreno Valley, CaliforniaU.S.A.
IT SUCKS a/k/a SLAVECREST
HI
I work at this place and let me tell you, they are so cheap they have computers from 1980's and they pay us beans and rice! This place Is also known as SLAVECREST!
The only reason people work there is becuase its the only big employer in perris and moreno valley. When we get hired they make us sign a contract saying they can make us work whenever without warning and for as long as they like.
I have only seen the owner like once but i dont know why he doesnt fix things, If you would complain to someone or know anyway to make SLAVECREST make better products and pay employees fair please help! perris and moreno valley are in chains bu this company.
Thank you for reminding me!
As an ex employee considering trying to be rehired I was very interested in these reports. I had come online to do a search to see if there was a website I could submit my resume to. This site has made me rethink my plan. It reminded me why I never went back in the first place and it sounds as though it's only gotten worse since I was there in the early 80's.
I was a customer service rep near the holidays, also with manditory overtime. The pay wasn't great, but I was young and the location was convenient since I lived within a couple of miles and there was nothing else out there. The only reason I left was I got quite sick.
The offices were kept very cold and it was a wet winter. I kept working even though I was ill and finally was sent home by my supervisor who said I looked like crap. Turned out I had pnuemonia. They actually held my job for me for a couple of weeks but then called and said inventory was starting and that if I didn't come in to work I would be fired.
I told them I was still sick and had not been released by my doctor. I was told come in or kiss my job goodbye. Oddly enough I liked my job and drug myself out of bed and showed up on a cold rainy day at 5AM. They promptly sent me to a cold warehouse where they expected me to work for at least 8 hours.
After about an hour of freezing and my chest hurting I walked out. I later spoke to a supervisor who said for me to come in and file a separation agreement so I could be eligable for rehire...... here I am all these years later, desperate for work, but..... I don't think that desperate.... I'd forgotten that they don't care about their employees well being or happiness. Thank you for reminding me!
Submitted: 6/23/2004 7:02:57 PM
Modified: 6/23/2004 11:00:06 PM
West Coast Disability
Orange County, CaliforniaU.S.A.
As disability related advocate says:
As a disability related advocate of the west coast area, I read all these complaints by consumers (happy and angry), employees, and ex-employees. I also had research this company and did not find anything under Starcrest's name anywhere.
There are lots of “Rip-Off" companies from all over the globe. Moreover, I find this company is a rip-off based upon my experiences.
TO: ex-employees, I think it is a good idea to file complaint with Equal Employment Opportunity Commission and/or Department of Fair Employment and Housing against your employer as they treated you as “Slavery", but the filing must be made within 180 days.
TO: unhappy consumers, I recommend that you should file complaint to the website at: http://www.ftc.gov . FTC can handle all fraud complaints.
TO: Happy consumers: If I were in your shoes, I would “re-do" to use my thinking tank about of what you are happy about.
Good luck to all.
alternatives to working at starcrest (aka slavecrest) -- or it's a small world....
I'm a former employee of Starcrest that's actually found some benefit to having worked there...I now work for Wackenhut as a security guard. (Security work is insanely easy to get into, I should have done this YEARS ago-all you have to do is take the test to get the guard card, and be alive)
It turns out that Wackenhut has a contract with Starcrest, and their main job there is to scare off protesters, (this is from my memory from my time there--security in the parking lots at christmas time and all).
Any how, Wachenhut will not send me to the Starcrest post because of my status as a former employee there. yeee-haw!
And yes, the pay still sucks, even for security, there. They actually use that particular post to 'test the meddle' of former welfare recipients. If they can survive the first 90 days, they can get transferred out to another post, and decent wages.
As to the computers that are at the place..we're talking mainframes and quite a few I think were actually from the 70's. I think the management there thinks this whole internet thing is a fad, and will blow away any time now....
Current Employee Of Starcrest ..about the cheap merchandise...I agree with a few of the level headed people on this forum
Hello,
I am a current employee at Starcrest of California. I want to respond to as many of the
topics that I have seen brought up in this report. My comments are not all positive, nor are they all negative.
First of all, about the cheap merchandise...I agree with a few of the level headed people on this forum - you get exactly what you pay for. Don't play stupid and expect to buy a state of the art cleaning device for $3.00 and expect it to take all of your household chores away.
As far as not being able to contact us, for the time we are still able to be contacted by phone: 800-777-0327, and of course by mail. A website
is (finally) currently in the works and it is expected to be completed by the end of the year. It will supposedly be fully interactive.
The next topic I want to address is the treatment of the emplyees. I honestly believe it all depends on which department that you end up working in. But one thing is a desperate need for the company: more in-depth testing for applicants. TOC (Telephone Order Center), for the most part is full of high school kids who are looking for a part time job who really don't care, and therefore, quite lazy. No offense to those of you who work in TOC, but again, this is just the majority. It just seems most of TOC is lucky if employees there can finish a book without pictures.
The wharehouse is the prison of Starcrest. It's very hot - way too hot to work at times with only a swamp cooler (no AC) that has little effect on the temperature. The wharehouse is where most of
the damage happens to the merchandise. Items get thrown, stepped on, and run over by forklifts. Also, after seeing and talking to many of the wharehouse employees regularly, there should be FREQUENT and random drug and alcohol testing. If you don't want to be discriminatory against anyone, I saw do it for the entire company. Granted, it costs money, but I've seen wharehouse employees come to work drunk, high, you name it...and you expect them to get people's orders correct?
Our mail room is our sweatshop. Rows upon rows of tables with people sitting elbow to elbow opening and sorting the mail, having a quota to meet. The first time I set foot in the mail room, my jaw dropped...I just hate even being in the room.
Data entry is the robot room. You enter the room and the sound of keystrokes is so loud, you can't think, with the employees not even looking away from their computer skin for a second. Then they have their 'play time' when every so often everyone stands up together and does wrist, neck, and back stretches.
Callbacks will call customers when a size or color is left off of an order, or if there is insufficient/incorrect payment with the order. They leave messages informing the customers that they have 48 hours to get back to us so they can correct the order and process it. The customer calls back later that day and their order has already been pushed through and processed without that item in question.
Customer Service has it the best I think. They start off at minimum wage like everyone else, but has a payment incentive plan, where they can make more money each month depending on how much work they put out and the quality of it. They get pretty decent notice on their weekly/daily hours that must be worked.
Many of our customers are elderly, and because of that, many miscalculate their total and overwrite their check accidently. When they receive thier order, the credit is noted at the very bottom of the invoice, kind of hidden among all the other numbers. They are required to submit that slip that notes the credit in order to receive the refund. Now, do you honestly think an elderly person is going to see that small print at the bottom and know to return that slip to us in order to receive their money?
There needs to be more safety training as well, especially in the wharehouse. We had inventory this weekend, with employees working 9.5 hour days, with shifts going 24/7 all weekend. The entire company is required to work it. People from other department do not receive any wharehouse safety training. Because of this lack of training, there was an accident this weekend leaving a girl in the hospital with serious injuries after having a pallett fall from our 5th level (very top) onto her head. the company is attemping to keep this situation under wraps as much as possible, knowing another law suit is coming.
Sorry this was so long, but actually seeing the company first hand, I just wanted to set things straight.
Hmmmm...Should I send in this order?
I received a starcrest mailing packet the other day and looked through it. I found a few things that I was willing to spend a few dollars on, but now that I have read all this, I'm really not so sure I want to order anything from them. I know that most of the items a really cheap and I know what I want to order may be 'junk', but I thought I was willing to find out just how bad it was. I know I can return the stuff if I want to BUT, I'm really not sure now.
I don't want to cause anyone to work overtime if they don't want to. I thought the government wouldn't allow mandatory overtime, am I wrong?
Starcrest supplier
The company I work for is considering of selling its products to Starcrest. However, Starcrest requires their suppliers to give them $1000 worth of free goods for each test order. Does anyone know how it is to work with Starcrest as a supplier?
Thanks in advance for sharing any information.
Submitted: 7/21/2004 5:38:59 PM
Modified: 7/22/2004 12:21:30 AM
Doug
Moreno Valley, CaliforniaU.S.A.
Cheapcrest should be the name!
as i was reading i seen a comment of how old the computers were AND I COULDNT AGREE MORE! these computers are as old as they get.. i was really amazed on how old they are when i first walked into the 'Data Entery Room' never in my life have i seen a computer that old...
An pay... well its minimumm wage which is now about 6.75 in the state of california and for a job as 'Data Entery' well that's cheap the average pay for 'Data 'Entery is around 9.00/hr
this is for most companys i have never seen it go lower the 8.00/hr but starcrest has amazed me once more...
Safety? i didnt know think they know of the word.... i think there safety should be through the floor! as in down! there are loose wire's and the floors sometimes get wet because of the hole's in the cealing.. when it rains the water pours right through... driping on the employees... starcrest should be reported...
bottom line dont work for them unless you are desperate.. and dont order from them unless that is your only option...
Make Life Easier
I received a catalog from Make Life Easier, located in Perris, CA. Since there was no web site information, I began to try to check them out, as is my usual routine before doing business with an unknown. It looks like Make Life Easier is one of the 'aka' names for Starcrest of CA. They have the same street address. After reading the various comments, any thoughts I had of ordering anything from them has vanished. Why cause myself a potential problem? It's not like I can't live without their products.
The comments that weighed most heavy on me were the ones from the ex-employees. As a former manager I realize that ex-employees can sometimes stretch their comments. But taking that into consideration, there was still something there that indicated to me this was not a company I wanted to do business with. And why the need for other names?
Thanks for all the comments, and those of you who are happy with this company, I say 'Good for you'.
Avoid being a supplier to Starcrest
We are a plastics manufacturer, and somehow our customer ended up working with Starcrest of California as a supplier. I am not sure how the initial contact was made. Our customer did not have a sales force pushing their Penda Shower Shelf product.
Starcrest looked like they could help create real sales for the product. This product - a bathroom shelf that mounts on a towel bar in the shower or bath area is NOT junk - it is sturdy and works as designed. But of course as the manufacturer we are biased...
Yes, Starcrest requested approx $1000 of FREE product to 'test market' the product.
After the first 'test market' they claimed sales were ZERO.
They asked to lower the asking price and redo the 'test market'. This was agreed, and again they claimed sales were ZERO.
Then they kept sending bills to our customer requesting payment of approx $400 for this bogus 'test market', art work, postage, etc. I think a lot of their profits come from the FREE product supplied to them and the claim that sales were zero. Then see if they can get a cash payment from the supplier on top of that. And suppliers looking for sales outlets agree to the terms.
I was on this site working on another 'rip-off' problem when I saw Starcrest & it rang a bell. We are a small company with 16 employees. We care about our employees and our customers. It sounds like Starcrest doesn't care too much about either. I would not recommend working with them.
An EX-employes last words before quiting ..people taking CC#'s down for themselves
I used to work at starcrest AKA slavecrest. I worked in the telephone order center for minimum wage. *The Overtime is rediculas* I can see a few hours here and there, but 12 hour shifts of doing the same tedious work, 4 days out of the week can get to you. We had mandatory OT for about a 3 weeks, and as soon at Xmas season comes around, I feel bad for the people that still have jobs there.
A little word of caution about making orders through the phone.
Most of the workers are being paid crap so you never know when they may be tempted to take your Credit card numbers down a second time. With the Mandatory OT, I entered about 50-80 CC#'s a day so its not hard to take one down. I never did it my self, but some of those people just might.
I've heard of people taking CC#'s down for themselves, but it doesnt happen often. Now if you still want to place orders through the phone, Ive got a little gift for you. Tell the phone operator that you have a discount coupon and the COde is *JUE*...ANd has no minimum. Dont worry about the operator being suspioucious. You may have to argue with the superivisor, but you'll get your way.. HeH hEh
~sorry for the spelling and grammer errors~
Read What's Written Former Employees...
I am an employee at Starcrest and I have to say that anyone who works anywhere will have problems. A lot of the former employees who have written about how bad it is need to consider the following:
Many of you can't spell or use proper punctuation. Do you really think you can get a job that will pay you more than minimum wage? Most jobs starting at Starcrest are entry level positions that pay minimum wage - you knew that when you applied and accepted the job so it's your fault that you were getting paid minimum wage.
Just because you didn't get the job you felt you were qualified for doesn't mean that Starcrest is dumb. The position was probably occupied by another person with just as good of qualifications as you.
Starcrest puts a lot of money into safety. The roof does leak in the rainey season - but it isn't a safety hazard to the people, only to the equipment.
Remember, Starcrest made you sign that overtime paper as a courtesy to you. By law, they can make you work as much overtime with as little notice as they want. If you have a problem with that maybe you should address your govenor...
I'm not saying it's perfect, it sucks sometimes. I am just tired of hearing people blaming the company for their own lack of good sense to choose what they want in life, ie. if you don't want to make minimum wage, why apply for the job and then complain about it? They train you to do something you couldn't do before - hmmm, now you've got a new skill and you got paid to learn it.
Lastly, that guy who said to use the code JUE - incase you didn't know, Starcrest takes orders by computers and if the computer doesn't recognize the code it won't go onto the order. Price charts and shipping they'll waive but a $5 or $10 discount will not be waived.
Happy job hunting!
Anonymous
Happy with Starcrest
The first complaint I read was about combs to volumize your hair, and would like to say this: These combs are NOT for just combing straight through your hair--no comb will give it added body doing it that way. These combs have a special design to the teeth are super good for BACKcombing (teasing) your hair, just as the catalog states. In case you're too young to remember that method, it's grabbing a handful of hair and running the comb backward through it to tangle it, and depending on how vigorously you do that it will either fluff it out or actually knot it up and then you run the long tines gently over the top to give it a smooth look while leaving the tangles underneath to give it volume. They work great when used right!
I've gotten a few 'bad apples' from Starcrest, but many more good-to-great ones! The prices are outstanding compared with similar products from other sources. I just bought two lead-crystal figurines for $4 each that would have cost $25 each (or more) at Hallmark--I know because I collect them and was overjoyed at the quality and beauty of these.
As for Starcrest being 'Slavecrest,' I wonder why, if they are the only employer in the area, there seems to be such a big turnover. Where are all these ex-employees going for other jobs? I agree, it's too bad if they don't treat their employees right and they should care more, but you don't have to work there if you don't like it--go wherever the other ones went and stop badmouthing the company that gave you a start. I retired from a high-paying job, and I didn't get treated right there either--it's just a fact of life we all must learn to deal with wherever we work. And if they don't treat their suppliers right--well, tell me why the suppliers keep going to them? They go into a contract knowing what it says and apparently it's a risk they're willing to take, so why squeal when it doesn't work out like they want?
Starcrest may have some bad policies, but life isn't perfect. Ultimately it's each person's choice--no one is forcing anyone to deal with them. I will keep buying the items I like from them because overall, I'm a happy customer.
Returns... allow three weeks for merchandise to arrive
Hello,
I have posted before and I'd like to add some more points.
First, the website that has been in the works for, what seems like forever, is supposedly close to getting a server and being put online. However, this site will not be for ordering. It will be a general help site...more for customer service related problems I've heard.
For those of you who have wanted to return merchandise...just simply read the back of your packing slips. It gives step by step instructions
on how to return merchandise. If you no longer have your packing slip, then just enclose a note with your name and address and advising the wharehouse/customer service departments whether you want a refund or exchange for anything else.
For people complaing about the time it takes to get an order: the company does allow three weeks for merchandise to arrive before they can do anything with the order. You're always welcome to pay for faster shipping if you don't particularly like this timeframe.
What a JOKE
I USED to work at starcrest AKA slavecrest. Noticed i said USED to. I worked there for about 3 weeks and was fired. Why because i was in a horrible car accident that left me in the hospital for two days.My mom called starcrest the day after my accident and was told if i didnt come into work within 3 days i was going to be fired.
Like many have said befor overtime was unbelieveable. heck i never saw the sun the whole time. I started work befor the sun came up and finshed work after the sun was down.I was hired to work the prodution line but many times i was sent anywhere they needed me.
Now about there safty, I was sent to work in one area and wasnt tall enough to reach up to use the machien so i was given a box to stand on. Really great safty wouldnt u think.
Now to Anonymous J - Riverside, California, I 'can't spell or use proper punctuation. Do you really think you can get a job that will pay you more than minimum wage?' and i now work in a Doctors offices making $12 a hour with benifits, So yes i really DO think i can make more the minimum wage because i am making more.
I was shocked to see starcret was still in business after all these years. I still cant believe people still want to buy there junk.
Here I am again....
OK, I wasn't gonna say any more about this subject but a few things said by some of the other writers struck a nerve. First off, not all of us who worked or work there are illiterate idiots. I had experience in retail and decided customer service would be a good position for me. When I lived in Perris way back when, it was a very rural area. Starcrest was by far the largest employer in the area. The car I had wasn't the greatest and commuting would have been impossible. I decided the pay was OK since it was a local job and easy for me to get to. I had no idea of Starcrests high turn over rate at the time. Like I said in my previous comments I actually liked my job. When I became ill I was shocked at their callus attitude. Not only is it morally wrong to treat their employees that way but it's also illegal. An employee can not be fired for an illness or injury while under a doctors care. I was young at the time and didn't realise that I should have persued my rights. Shortly after I recovered I left the area and just chalked it up to experience. It really bothers me that after all this time nothing has changed there. They still treat their employees poorly, it seems there has been no change in the rate of pay in the 15 or so years since I was there. (I was actually making higher than minimum wage back then.)
As for the conditions and them not being a hazard to employees. If what the others have said is true, the conditions are potentially a danger to employees. How can frayed and exposed wires not be a danger to people?! The ceiling leaks but is only a hazard to the equipment?! Does the word electrocution mean anything to you? What if the ceiling caves in with employees present? Is that not potentially dangerous?
Yes many of the employees there have little or no experience and Starcrest does give people the opportunity to gain experience, but it doesn't give the company the right to treat them as slaves or to disregaurd their safety. Many of these peole are in the same boat I was in back then. I was lucky, I didn't have a family to support. Many of the others that were there when I was were single parents, struggling to stay off of welfare. They didn't have nice cars to commute in and took the jobs for much the same reasons I did. It was local and a paycheck.
So, maybe some of the other people responding to this should rethink their opinions. Maybe Starcrest should consider improving conditions and treating their employees better. My guess is that improve business all the way around. Happy employees are good employees. Think about it. Makes sence to me.
Good Deal
I have ordered from Starcrest of California
and I am satisfied with their service as well
as their products. For neat little gadgets you dont always find in stores. For the money, yes
will order again, for the product, yes i will order again.
Work at LOWE'S instead!
To J. in riverside - I don't know why you would like this company. Half the paper pushing work is meanless and costly. People are not treated fairly!
Believe me there is a ton of bias in that company. If you want to be promoted you have to know the right people - not be a good employee. I wish the labor board would get in there and take statments from the employees and fine the company already.
My mom works as a supervisor - and while i cant say to muc - i can say that the supervisors dislike there jobs because they are all paied different amounts and whoever is liked best makes more. Experience doesnt seem to matter to that company - Its all about who you know.
I suggest that everyone go apply at Lowe's where you start at atleast 10.50 an hour. I just started working there and it is so much better than all the crap they pull on you at starcrest. Hell, I make as much as the management at starcrest...
Consumers beware - the employees taking your orders and packing your stuff are not happy people.
Three Comments
With regard to 'Work at Lowes' addressed to J of Riverside. You are lucky you got a job with them. Your typing, spelling and grammer are so bad that I would not hire you.
Second. Anybody who is a shopper knows that you get what you pay for. I would not buy a mink coat from Starcrest but costume jewelry, household articles, etc., are what you expect and great for the price you pay. I can afford the mink coat but I am going to buy from Starcr