In 1999, We purchased Carpet and Viynl for our entire home.

First, the vinyl wasn't installed correctly and they did redo the job free, however, there were still problems in the kitchen, not to mention they didn't caulk around the bathtubs.

Second, the carpet, which was made by Aladdin Mills, was guaranteed for 5 years. My husband tracked in wet mud THREE days after installation. (He wasn't used to taking off his shoes at this point) I called Price is Right Carpet and the owner, Dave Gilbert told me to come in and get this special remover. This remover cost me $7.25 and I noticed that that my carpet wasn't the same in that spot.

He came out and said there is too much soap in the carpet and to have someone professional to 'extract' the soap. The professional, stated it wasn't soap it was bleach from the chemical used originally to remove the mud.

The owner continued to argue with me and refused to take responsibility and put it off on Aladdin and their representative came out and said I cleaned the carpet to death! I have had two professional carpet cleaning people out here and a company that sells carpet as well as several contractors. They all agreed that the carpet is not only bleached, but, it coming apart from the backing underneath (NOT in any of the areas where I used their cleaner).

The first carpet cleaner came out, he could NOT believe the carpet was just a year old and said he couldn't guarantee another cleaning without the carpet litterally falling apart.

I even asked Dave from Price is Right if he would just replace the living room as it is the worse, I asked him to attend arbitration and paid the fee, he refused. I turned him into the credit bureau and the attorney general and of course, I still have my 'crappy carpet'

Karen
Butte Valley, California
U.S.A.