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Report: Online Supplier - Online Supplier Auctions - ebay

Category: Home based business

Online Supplier Auctions RIP-OFF! I paid the trial membership so WHERE IS MY STORE? Salt Lake City, Utah Internet

*REBUTTAL Employee ..Web hosting and domain hosting are two different things...

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Online Supplier - Online Supplier Auctions - ebay

Phone:  800-831
Fax:  395-
 
1135 South Highland Drive H703
Nationwide,
U.S.A.

Submitted: 6/30/2004 12:25:53 PM

Modified: 3/6/2006 9:15:40 PM
Reported By

Linda

Philadelphia, Pennsylvania

Ripoff Report Verified Safe

I signed up for trial period. Was told that they would place my store on internet. I created the web page, but there wasn't anywhere on the Internet where my store could be found under my store name or my name. When you go into their site and try to manage your web page, you are to register your domain, which cannot be done.

The products that I saw were a joke. The seller is not shown any wholesale cost at all. There is a block where you decide how much you want to mark-up all of your products. So you cannot control the mark-up for individual products, it is the same for all. I called to cancel and was hung-up on, then had to call back.

Once you join, everything is handled through their customer service line. Those people, all of them work through a written script which tells them exactly what to say to you. I spent hours designing a lousy web page that required a lot of typing in this and that which did not even become a part of my web site.

The seller has no way of preventing personal information from being obtaine. The sellers are usually working from home which in reality is their business address, but come on, why are our addresses posted. They urge you to go to Pay Pal or Merchant Accounts which are jokes. As soon as I asked 'Where is my online store on the Internet as promised other than your website (manage your web store section), they hung up. Manage your web, is the section where you can change design, etc.

The UP SIDE is that I have seen complaints against this company, and I will be going to the bank to have my card used to pay cancelled and reissued to stop them from ripping me off anymore. They recommend PayPal but there are special things for customers that cannot be used unless your store is also placed on EBAY, which they do not tell you. Business accounts have to be set up with your bank or you cannot accept credit card payments or be paid by PayPal at all and there is hidden charges there. I cancelled Paypal account.

I checked online to see about how web sites are actually gotten in on the Internet. You have to have a Web Host, A registered Domain which is your http://Business.com intenet address, and this you have to pay around $40 a month for from the Start. They tell you all that you need is a computer or laptop. The reality is that you need money to keep shoving out for nothing.

I am unemployed at the moment and I was willing to try this to see if I could make extra money, I was not looking to get rich. Another thing is that they do not tell you anything about existing refund policies or what they do if customer complains about not receiving goods, etc. They say that they provide training. Their training is to follow instructions on how to design your web pag that in reality goes nowhere.

I tried to find my web page after I cancelled, but could not find it. JUST IN CASE, Ashlea's Bargains is the name of my store, located in Philadelphia, Pennsylvania. Linda Smith is listed on the Web page as the comany rep. DO NOT ORDER ANYTHING FROM HERE, THIS IS MY BUSINESS AND I AM NOT OPERATING IT. IT HAS BEEN CANCELLED AT ONLINE SUPPLIERS, ONLINE SUPPLIER AUCTIONS. SAVE YOUR MONEY!

Linda
Philadelphia, Pennsylvania
U.S.A.



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Updates & Rebuttals:

Updates & Rebuttals
  • Web hosting and domain hosting are two different things... Kelley [3/6/2006 6:46:59 PM]

Employee

Submitted: 3/6/2006 6:46:59 PM

Modified: 3/6/2006 6:46:59 PM
Employee

Kelley

Goleta, California
U.S.A.

Web hosting and domain hosting are two different things...

As soon as you finish setting up your webstore, it brings you to your Manager's Console, which is the page where you would make any and all changes to your site.
When you click on View Website, it brings you to your actual web store.
You will then see, in the address bar of your browser, the URL of your store, which would be 'sites.onlinesupplier.com/folder' and then a 6 digit number following folder. This is what you type into your internet to get to your webstore.

In order to have your URL be 'storename'.com, you have to PURCHASE A DOMAIN NAME. Web hosting and domain hosting are two entirely different things. Online Supplier does offer domain hosting, however it is a bit pricey. The customer service department is more than willing to help you find cheap domain names. For example, Yahoo! offers domain names for $2.99/year. They are not always expensive.

Before you start claiming that a company didn't provide you with something that they actually in fact did, you may want to make sure you know what you are talking about first.

Furthermore, nothing here is scripted. We are simply well-trained in what we do and know what we are talking about. I do apologize if you felt that building your store was hard work, we do try to make it as easy as possible for beginners. Really the only thing you had to type was your name, address, store name and email address...and you had to pick a theme...
But I guess that is too much work for some people.

Whatever. I am not trying to bash you, I am simply trying to clarify what it was that you were confused about. The reason you could not find your store after you canceled your account is because we do disable them upon cancelation.

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