Report: Blue Nile
Category: Jewelry Stores
Bluenile ripoff, fraud, undergraded diamond, cheated, lied, liars Seattle Washington
*Consumer Comment ..Recertification
Blue Nile
Fax:
Seattle, Washington, 98104
U.S.A.
Submitted: 5/19/2006 7:38:28 AM
Modified: 5/19/2006 4:28:18 PM
Walter
private, TexasMy name is Walter, and I was ripped off by blue nile because they sold me an undergraded diamond with a GIA certificate and then they refused to take it back.
I spent around $10,000 to build an engagment ring on their web site, and purchase a round brilliant VS1 clarity and G color diamond with a very good cut. I had the ring appraised by 7 independant jewelers and they all said that I was sold an undergraded diamond. They all said that this diamond was at best I1-SI2 clarity, H-I color and good cut. I was devastated when I discovered that I had been ripped off so badly.
Something criminal is going on over there at Blue Nile because they sold me an undergraded diamond with a GIA certificate.
When I contacted their customer service and demanded to return it for a full refund, they said that since the return period expired they wouldn't take the diamond back.
I said that since they misrepresented the quality of the diamond, they had to take it back. They refused to take it back and now I'm stuck with a $10,000 undergraded diamond and me and my fiance are absoutely furious.
We're gonna file complaints with every consumer protection agency in the U.S., and we have even spoken to an attorney and are considering filing a lawsuit to recover our money.
Just because they are a public company, doesn't make them an honest one. Don't give these con-artists a chance to rip you off with their high and mighty self praising nonsense. All over their web site, they say how great they are and how they have so many satisfied customers. They say that all of their diamonds are pre-selected for quality. That is pure nonsense. They are professional liars.
Do not buy from Blue Nile unless you want to get ripped off.
Walter
private, Texas
U.S.A.
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Recertification
Send it in for recertification. I read somewhere where there was some scandal going on over at GIA over overgrading stones, for certain large volume customers. They're suppose to be trying to clean up their act or something to that effect. I have customers who come in with certs that aren't worth the paper they're written on. One vendor came in with some, to try and sell me some stones that had vastly overgraded certs. His point was; since you didn't grade 'em you're not responsible for 'em. I threw him out. I see those overgraded stones all the time, at the chain stores. All the customer knows is, IT HAS A CERT. The bargin hunters think they're getting a great 'deal' when they buy from these discounters or online but as you found out, they're not such a great deal afterall.
If you send it in for recertification and it comes back from GIA or EGL more then one grade lower, you might have a case. You didn't say what size your stone was so it's hard to say whether you paid too much for it. What I've found most often is that people pay the right price, hence the great deal, but the grade is off so they think they're getting a better stone at a cheaper price which isn't really true after all.
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