Report: AdultFriendFinder.com - Various,Inc - Adult Friend finder
Category: Corrupt Companies
AdultFriendFinder.com, Various,Inc. Adult Friendfinder They took my money under deceptive practices and refuses to refund it back to me. The movies you paid for; some are fake. Also the videos; some are fake. Palo Alto California
*UPDATE Ex-Employee responds ..ADULT FRIEND FINDER COMPLAINTS
AdultFriendFinder.com - Various,Inc - Adult Friend finder
Fax: 650-324-9379
Palo Alto, California, 94306
U.S.A.
Submitted: 3/5/2007 4:13:47 PM
Modified: 2/12/2008 7:54:35 PM
Kevin
Palisade, ColoradoI paid yesterday for a renewel membership and got charged for a brand new membership. also paid for standards contacts and adult movies on demand.
The adult movies on demand are terrible and the quality of the picture and sound is terrible. Not worth the money i paid!
I immediately sent on their complaint form for their customer service to contact me. As of this complaint; no phone calls or emails.
I also sent faxes today and a email to their billing dept. and team@adult friend finder.com. I got back a notice 'DELIVERY TO THE FOLLOWING RECIPIENTS FAILED'. This email is on their own documents. There is no phone # for Various,Inc. in Palo Alto, California.
Kevin
Palisade, Colorado
U.S.A.
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Updates & Rebuttals:
- 11 years & No Problems With Friendfinder sites Lisa [3/27/2007 12:52:33 AM]
- Not liars or scammers? Mike [3/27/2007 6:14:13 AM]
- You're right on target, Mike Big Phil [11/1/2007 6:14:22 PM]
- Various Inc, Adult Friend Finder purchased by Penthouse Media Group Ann [12/29/2007 4:52:46 PM]
- ADULT FRIEND FINDER COMPLAINTS Ann [2/12/2008 6:24:50 PM]
11 years & No Problems With Friendfinder sites
Myself and my boyfriend have been members of Adultfriendfinder and ALT.com for around 11 years - both as paying and non-paying members. We met on ALT - and i know lots of others who have met on the sites, or met lots of people and had some serious fun.
Most of the people i've seen whinging on this site haven't read the site's rules. As for this specific complaint - if you let your membership lapse, or joined under a new name, then you'd get no benefits for having been a member, BUT if you really got overcharged, am sure they'd fix it. They always have for us with any problems, though we have never had ANY probs with charges.
Write to your membership level at the site - i.e. silver@adultfriendfinder.com - or phone them - i've done it from Australia with no problems. (unlike Kevin, who hysterically claims he can't phone the sites, it's easy enough, look on HELP pages on the site you joined on.) If Kevin put spaces in the email address as in his post here, then am not surprised email didn't get through, but maybe, (shock horror) was just a temporary glitch, maybe even a problem with Kevin's email, lol. Also - on the complaint forms - you have to go through several pages where the form shows you possible solutions to your problem, and if you don't click through all the pages, (Confirm button) then it won't send - i have ALWAYS got a reply from them.
Anyway - go to HELP page, click on 'how do i email your customer service department' and a message like this will appear... (this one is from Adultfriendfinder)...
'As a premium Silver member, you have several options to contact us. If you need immediate help, you can call our Customer Service support line at Main Tel: +1 650 847 3100
Fax: +1 650 324 9379. Our Customer Service Department accepts phone calls 24 hours a day, seven days a week. If you have a billing related question, please call our Billing Department at +1 (650) 847-3149 (tel), +1 (650) 847-3113 (fax).'
People are so quick to blame sites for their problems - when is much more likely in this case that is simply misunderstanding. His other complaint i can't really say what's gone wrong there, as i've not used their pay movies thing. But there are plenty of 'FREE to paying members' cammers on there - real people camming for fun - so who needs to pay for it? Most Porn Movies are not worth the trouble - why would it be different here? Quality will depend on how good your computer is too - and frankly, anything designed to play on Windows Media Player isn't going to be brilliant quality.
By the way, Silver and Gold members can write to anyone, but it takes 3 days for Silver to see profiles for new members, whereas Gold get access to all members from moment they join. There is an option to say 'i don't want standard members to contact me' but it's bull**** to say (as someone has on here) that standard members can't be contacted or can't contact others - i did it for years as non paying member (standard).
If you are Standard (not paying) member, if enough people see your profile (like if you are woman with pics, not even hot ones) then you will get Popularity Privileges - which means u can see and write to up to 50 ppl in any one day.
Kevin and the others' accusations of deception are just that, accusations, baseless ones, and my time on the sites makes me think they've gone off on rants with no actual right to do so. Is scary to think any idiot who can barely type 'porn' into a search engine can post abusive 'reports' on this site with no actual checking as to whether there's any TRUTH in them.
In closing - they're not perfect, but they're not ripping off people. They're not scamming, they're not liars, they're not pretending to be anything other than sites where you can, if you put some effort in, meet people, to then meet in real life. Perhaps Kevin can phone AFF, get sorted out, and come back and edit his post.
Not liars or scammers?
To Lisa who insists that AFF is not a bunch of liars and scammers. If that's true, than explain to me why the ads for AFF that are displayed on websites do not show actual members, but adult web models, and claim that these 'members' are from a town near me. I find it funny that Katie from katies world shows up in your ads as being from all different towns in NJ (and TN when I was there on vacation) when she lives in neither, and is not a member. The truth is the site pays models to be on their ads and using HTML determines where you are located by where your internet connection is based and uses that geographical location to populate towns in the ads so that the 'member' appears close to you.
Sounds like lying and scamming to me.
Submitted: 11/1/2007 6:14:22 PM
Modified: 11/1/2007 7:38:11 PM
Big Phil
Oklahoma City, OklahomaU.S.A.
You're right on target, Mike
When I found out my company wanted to transfer me to another state I began to check profiles there.
What I found was interesting.
I found a lot of profiles which matched many of the profiles in my own state almost word for word.
In addition, I found a few of the same pictures on profiles in the 'new' state.
I was a member off and on for 7-8 years. I probably wrote to 100 women during that time.
I received one legit reply.
The rest were linked to porn web sites and/or escort services.
Various Inc, Adult Friend Finder purchased by Penthouse Media Group
PENTHOUSE MEDIA GROUP PURCHASES VARIOUS, INC. (aka: Friend Finder/Adult Friend Finder) FOR $500 MILLION DOLLARS 12/5/07. VARIOUS, INC. IS FRIEND FINDER / ADULT FRIEND FINDER (Company name change 2005.)
Attention: If you have a complaint, been over-billed (etc.) and would like to contact the CORRECT department in regards to: Andrew Conru, Various Inc., Natalie Cedeno, Friend Finder, Adult Friend Finder-etc.
DO NOT mail or contact the Palo Alto office (It won't accomplish anything);
Instead, contact the NEW OWNER:
Penthouse Media Group
5870 W. Jefferson Blvd.
Studio E.
Los Angeles, CA. 90016
Attention: Mark H. Bell
OR
Legal Department
ADULT FRIEND FINDER COMPLAINTS
Frustrated with no reponse from Friend Finder? That is because they don't care about members, only money. I worked for Friend Finder last year in billing and quit due to their frudulent business practices. Friend finder legally changed it's company name to VARIOUS, INC. in 2005. THAT NAME is where you can find more info.
IF YOU NEED TO CONTACT SOMEONE ABOUT YOUR FRIEND FINDER ACCOUNT CONTACT MARC BELL (New owner, aquired Friendfinder (AKA: Various, Inc.) in December 2007 for $500 million dollars.
If you want a (real) response) contact Penthouse Media Group for it is the new owner; Marc Bell is the CEO..
Simply Google Penthouse Media group for addresses(s) and phone numbers.
Oh, contacting the Attorney General of California helps. (They are aware of this company, I am sure.)
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