March 7 - Bought vacuum

March 8 - Canceled contract and requested refund and return of trade-in.

March 9 - Check cleared bank

March 13 - Returned Kirby to dealer, trade-in returned minus 2 parts. Dealer claimed that there was hold on my check, and that I should put a stop on it, as his boss would 'most likely never get around to issuing a refund.' Offered to give me $400 additional dollars off the 'rock bottom price' I'd gotten before. Promised to return missing parts next day.

April 9 - Again requested refund from dealer by letter.

April 24 - Sent e-mail to main office with 3rd request for refund and missing parts.

April 25 - Received e-mail from main office absolving themselves of any responsibility for their dealers, but promising to contact them on my behalf.

May 2 - Received e-mail from main office informing me that a refund check had been mailed May 1, and that my parts had been returned as promised.

May 6 - No check, no parts, no help at all.

B
Modesto, California
U.S.A.

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