Report: Fun For Life Club

Fun For Life Club Fraud, Rip-Off Mississauga Ontario Canada

UPDATE UPDATE ..Fun for Life Club - How to get your money back

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Fun For Life Club

Phone:
Fax:

905-502-1336
Mississauga, Ontario, L4Z 1X8
Canada

Submitted: 6/11/2007 6:46:20 PM

Modified: 6/23/2007 1:36:45 PM

Ivan

Toronto, Ontario

I purchased a membership with Fun For Life Club on Feb. 24, 2007 for a total of $5,708.70 with my Visa credit card. My account number is 1831. After reading the contract in detail at home I realized I had been lied to in order for the company to make the sale. There were extra costs which I was told did not exist. On March 2, 2007 I faxed a 'Cancellation Agreement' letter to FFL. After many failed attempts to contact Bill Popella, the owner, I called my Visa company, explained my situation and got them to inquire about my refund with FFL. FFL finally acknowledged to them that they received my letter and that they would refund my money. The contract states that they must refund my money within 15 days of them having received my letter of cancellation. The 15 days passed and I did not receive my refund.

I called 3 weeks later and was told by 'Linda' in accounting that they were behind in processing refunds and that I would receive mine in a couple of weeks. I called again in mid April and was told by Zarko, a sales rep that they were issuing refunds at the end of April. On Thursday April 26, 2007 I called inquiring about my refund and was told to come to their head office in Mississauga to sign a form stating that I was relieved of my contractual obligations with FFL and that my refund would be issued 15 business days from that date. I met with Rubie, assistant manager and Nazeema Samsoodei, a sales rep and signed the form. I was also told I had to return my contract and paper work to FFL because this form was an official document that would replace the previous documentation. While waiting in their office I noticed a letter of complaint from another distraught customer inquiring about their refund as well. Nazeema called me a few days later stating that refund cheques would be issued by May 15, 2007. I called them on May 18, 2007 and was told by Pamela, a sales rep that they could only mail me a cheque for $1000 that day and that I would receive the rest of my refund by June 1, 2007.

Based on the pattern of deception that I have received from FFL I believe that they will keep buying themselves time and will not return my money by any date that they specify. This company lied to me in order to make a sale, is not honouring their contractual agreements and is committing fraud by not refunding my money.

Anyone interested in taking these guys to court with me e-mail me at el_divo_@hotmail.com

Ivan from Toronto, ON

Ivan
Toronto, Ontario
Canada

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Updates & Rebuttals:

Updates & Rebuttals

Fun for Life Club - How to get your money back Ivan [6/23/2007 11:48:56 AM]

Submitted: 6/23/2007 11:48:56 AM

Modified: 6/23/2007 1:36:44 PM

Ivan

Toronto, Ontario
Canada

Fun for Life Club - How to get your money back

I've made some progress in getting my money back from Fun for Life. Visa recently reimbursed my credit card for the amount owing however it's not 100% guaranteed I can keep it yet.

I phoned my credit card company (pressed the lost card option), asked to be transferred to the 'dispute resoloutions dept.' I told them that I had made a purchase with my card and that Fun for Life is refusing to refund my money as stated in our contract. Let them know the details of the transaction and everything that has been going on. Ask them to formally begin a dispute and give you a dispute number. They will ask you to mail them a copy of all the documentation including either the contract or the 'release form', receipts, credit card statement, and the 'cancellation' letter you faxed them (Go in person to FFL and get them to stamp it with the date and a signature to prove you've contacted them in time) or whatever you have.

Visa can begin a dispute for you if less than 3 months have passed since signing the initial contract or receiving the 'release form' from FFL as long as there's a date on it. They will give you an address to mail it all to. While they are investigating, Visa will credit your card for the amount owing. They will contact Fun for Life's merchant bank who will in turn contact Fun for Life about the matter. Fun for Life has roughly 4 to 6 weeks to respond. I was told by Visa that FFL CANNOT IGNORE AN INVESTIGATION BY THEIR MERCHANT BANK AND MUST RESPOND. I stress that because as we all know these guys ignore any claim made against them and don't respond to anything. If we have all our paperwork stating FFL must refund our money and that we've made attempts to cancel in the allotted time than I can't see how we would loose.

For those of you that did not cancel in time maybe you can say that FFL failed to give you the services that you paid for and that you want your money returned. Depending on FFL's response or failure to respond, you will either get to keep the money Visa credited you or Visa will take it back from you. That's why I say it's not 100% yours yet until the investigation if done. If you win the case then FFL's merchant bank revokes their right to use the credit card service, that's why FFL has to respond.

Another member in our same situation informed me that the Ministry of Government Services (MGS) will be filing some sort of charges against FFL since they have received several complaints already. It may be beneficial to the case if they know there are more people out there that have been scammed. The person in charge of this case is Mr. Dermot Jennings. You can get in touch with him by contacting Sue Hoar at the Investigations Unit of the Consumer Protection Branch at (416)326-8610.

Another way we can put these guys out of business is by preventing from advertising in the first place. Contact whatever wedding show or event you heard of them from and tell them that this company is committing fraud. That should stop the event coordinators from letting FFL promote in their venue because they might also be held accountable in a law suit. This will cut off their source of people to scam.

Good luck guys!

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