Report: Kikker 5150
Category: Motorcycles
Kikker 5150 HORRIBLE CUSTOMER SERVICE, REFUSAL TO HONOR WARRANTY OR SELL PARTS Brentwood California
*UPDATE *UPDATE ..response to consumer (Bart)
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Kikker 5150
Fax:
Brentwood, California, 94513
U.S.A.
Submitted: 6/14/2007 12:26:20 PM
Modified: 10/15/2007 5:37:26 PM
John
Ballston Lake, New YorkI orderd a Kikker 5150 Hardknock motorcycle through Go-Karts USA with a one year warranty. in mid 05/2007 it was delivered. It had a broken brake rod and the manufacturer certificate of origin was missing after delivery. I was told by Go-karts usa that any parts or warranty will have to be ordered through the manufacturer. I immediately called Kelly at Kikker 5150 and ordered a new brake rod along with a new handlebar and front brake assembly, giving Kelly my credit card number to pay for the other parts.
After a month had passed by, and still no parts had been recieved, I called Kelly repeatedly and he always said the same thing, that the parts had been mailed out. After researching posts on the internet warning about Kikker 5150, It seems this is common from this company. I also checked my bank acounts to verify if I had been charged for the parts, and there were no charges, ndicating to me the parts had not een sent out and kelly was lying. On 6-14-2007, I called Kelly and informed him that I had a friend in is town that could pick up the items if shipping was a problem.
After telling me that he did not allow walk ups, I confronted him with the above facts and Kelly got extremely rude and irate, said he did not have to honor the warranty contract or sell me any parts. He then said he can sell to anyone one he wants too, and that I was asting his time. He said he was going to put me on the no-sell list, which I believe is discriminatory, and he is also in breach of the warranty contract.
I have nothing personal against Kikker or Kelly, and I still want to buy the parts for this product. I have never seen a company so hesitant to take money from a customer before. I want to buy their product, but they make it impossible to do so.
I just want my warranty service, Manufacturer Certificate of Origin and the ability to purchase parts for the product I have already purchased. I am not asking for a handout or freebie, I will even pay for a new brake rod, if the warranty does not cover it. I am simply trying to get an honest answer as to where the parts are. I am also trying to give business to a company that obviously doesn't care about customer service, but I am stuck with dealng with them, so I am doing what I must.
John
Ballston Lake, New York
U.S.A.
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Updates & Rebuttals:
- Kikker 5150 John [7/3/2007 8:37:59 AM]
- Now they refuse to send me my MCO John [8/29/2007 3:53:03 PM]
- Lost $1000 because of these jerks John [10/14/2007 7:54:11 PM]
- If you paid $1000. Bart [10/14/2007 8:44:14 PM]
- response to consumer (Bart) John [10/15/2007 4:30:08 PM]
Kikker 5150
Issue resolved. The products were shipped a few days after filing the report here and with the BBB.
To be clear, it was the customer service I had Issue with with this company. The product is great and of high quality.
Now they refuse to send me my MCO
Update, I did receive my parts after making negative posts on here and with the BBB and ripoffreport.com. Now he is refusing to send me my MSO/MCO, meaning I can not get it registered. My dealer, Go-KartsUSA tells me Kikker refuses to send me my MSO/MCO because I have posted negative comments here. Gokartsusa, as my dealer, is refusing to live up to their end of the deal and get Kikker to send me my MSO/MCO.
Aside from being against the law to not issue MCO with a vehicle, part of the condition of the sale contract was that it include a MCO. these people think they can treat customers this way and not suffer. I guess I'll have to take them to court and continue my internet reports of the bad customer service. Hope they (kikker and Gokartsusa) like Albany NY in the winter, it's a long way off from their San Francisco and Idaho homebases. Or he can just mail me my MSO for the price of a stamp and never hear from me again.
Since I am suffering for posting here, I hope I can get some help fromipoff report.com.
Submitted: 10/14/2007 7:54:11 PM
Modified: 10/14/2007 8:17:44 PM
John
Ballston Lake, New YorkU.S.A.
Lost $1000 because of these jerks
I had to sell this bike at aloss of over $1000 and hours of my life because I couldn't register it or get the MSO from Kikker or his dealer gokartsusa.com. Do not under any circumstances patronize this guy.
If you paid $1000.
that's either a really good embellishment or you REALLY got ripped off. I see them for $345-575 with free shipping on other sites.
Submitted: 10/15/2007 4:30:08 PM
Modified: 10/15/2007 5:37:26 PMJohn
Ballston Lake, New YorkU.S.A.
response to consumer (Bart)
Bart, I purchased the Kikker Hardknock Bobber for $1,500.00. Your thinking of Kikkers smaller bikes. I had to sell it at the rockbottom price of $500.00 to a friend of a friend because I couldn't get it registered and neither can the guy I sold it to.
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