STATEMENT FROM QED Media Group:

'Our company will resolve any issues and/or problems with customers immediately. We provide a specific contract of services for our customers outlining timeframes, goals and reasonable expectations. Our company also provides 24/7 customer support as our commitment to quality service for our clients.

Our company also provides search engine optimization services for your industry related keywords and keyphrases. Our focus is to drive more web traffic to your website. We can also focus on geo targeted phrases such as your city and state to provide a more targeted geographic optimization effort.
Not all customers are satisfied in any business. However, how you handle the issues is what really counts. It is always better to mitigate your differences before they become nasty blog postings. Complaint resolution determines the true quality of service to the consumer.

Our professional staff will work diligently and aggressively to help resolve and assist in your online reputation issues. If you have a problem with our reputation program we are just a phone call away 1-866-268-5588.'

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NOW TO THE ORIGINAL REPORT THAT WAS FILED
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After having some negative and untrue online comments made about myself and my company, I was told about this company by a friend who was having similar problems.

I contacted defendmyname.com and was led to believe that they could have the negative comments completely removed from Google and other search engines. They claimed that they could manipulate Google with webmaster's tools. Since Defend My Name's rates start at $1000.00 a month I figured that this company certainly must have the resources and manpower to deliver on their promises so I signed up.

At first I was delighted. When doing a Google search only good things were appearing in the first search results page. One day someone asked me about the defamatory content and said they had just found it on Google. I was shocked to hear that so began a search of my own and, sure enough, the untrue comments were still there for anyone to find if they had the patience to keep looking.

The whole service was a big con game. Defend My Name cannot get anything removed from Google or anywhere else. All they do is bury the references under a mountain of blog postings, forum postings and little crappy sites that Defend My Name creates itself. The defamatory information is still there, just further down than before. The amazing thing is that these people cannot spell for spit and some of those blogs were an embarrassment to me. For $1000.00 a month I would think that Defend My Name could afford spellcheck or even a proofreader.

Here is an excerpt from Robert Russo's own blog and it is a spelling and grammatical nightmare (I have not changed one word of this, either):

'Doing Business online now a days is equivilent to gun slinging in the wild wild west! Because the Internet is a global entity it difficult to be governed by one set of laws. Every country sets forth the accountablility for those who commit acts of defamation, slander and libel.

It is so easy for a company to be destoyed by a negative Internet post from one individual. Case studies show that most of the predicted daily web searchs that take place on any search engine mostly is represented on the 1st page. This is the most valuable real estate in search engines. When your company branding and or online reputation is affected negatively this can directly affect you bootom line and you (ROI)(Return On Investment)

Defendmyname was created to assist companies and individualsthe ability to protect their investments online without having to secomb to the simple destruction that 1 negative Internet post can create. Our concept is simple! Great search engine development.

Everyone on the Internet has the ability to develop quality content for thier name and business. This requires great resources and sometimes can be difficult for small businesses. They just dont have the time, man hours and knowledge on how to combat this type of malice!

Defendmyname has developed sytems and processes as search engine experts to provide these very resources to clients! Our proven search engine development techniques have shown over and over real evidence that it works perfectly!

One part of search engine development is having the knowledge of how search engines work! The other part of search development is providing the resources neccesary to execute that knowledge in a rapid time frame. Because google and other engines are always changing the rules you must stay up to speed as to what is affecting your websites or website. The defendmyname program is a high impact search engine marking program with tangible results!

The most important aspect of search engine marketing is to test the algorhythim! This is very simple to do however requires some development and resources.'

Ugh!

Once I realized what Defend My Name was really doing and becoming more embarrassed by the minute due to the mangling of the English language in my behalf all around the internet, I decided that I really could do those same things myself for a lot less than $1000.00 a month. I proceeded to do these tasks myself in order to cover up the nonsense that Defend My Name had created. There is no mysterious 'algorhythim' at all; newer content appears on top of the search and older content falls lower in ranking. THAT is the mysterious algorithm; creating new content shoves older content lower in search results.

I continued to receive bills from Defend My Name and was unable to cancel this so-called service. I finally just refused to pay the monthly fees at which point Defend My Name quit creating the cover-up content and removed their links and the unflattering content came right back up on Google. I was told that paying the exorbitant monthly fee was the ONLY way to get the negative items 'removed'. Baloney! Defend My Name was not and never had been removing anything. I simply buried the undesirable content on Google myself with my own blog postings and some small cheap sites. It was easy and a lot cheaper than the extortionate fees charged by Russo and Defend My Name. At least the grammatical errors and misspellings attributed to me are really my own now.

Defend My Name's Google webmaster tools are phony. Those tools do not exist. If they did exist, they would be illegal and Google would track them down and have them all incarcerated. Defend My Name is a bogus service, but it cost me several thousands of dollars to find this out. They lie like real professionals, though.

Beware of anyone who claims they can remove negative web search results for a fee. They are lying to you. Especially beware Defend My Name who will cost you a fortune so that they can lie to you and make you look like a grade-school dropout!

Robert
Valhalla, Alabama
U.S.A.