Report: JC Penny Homestore
Category: Department & Outlet Stores
JC Penny Homestore Pleasanton, CA Manager called me a liar and a cheat and refused to refund my TWO brand new, unopened comforter sets! PLeasanton, CA California
*UPDATE Ex-Employee responds ..America
Rebuttal Box
Respond to this report!
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company? Victim of this person/company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don´t let them get away with it!
JC Penny Homestore
Fax:
PLeasanton, CA, California, 94568
U.S.A.
Submitted: 7/14/2007 12:50:59 AM
Modified: 7/27/2007 10:43:05 AM
Linda
Dubin, CaliforniaDO NOT buy anything from JC Penny homestore, JC PENNY, or JC Penny.com, i.e. JC Penny Catalog...They refused to refund my two comforter items that I had ordered online, Even though I had NEVER opened THem!!!!
First of all, for returns, it is the manager that insepects them. A blond 30's old lady with a large fake smile came in and spent FIVE minuetes looking over the items, that have NEVER been opened, for spots, stains, etc. When she couldn't find anything she looked went back to the front of the comforter where she had started from and looked over it AGAIN.
Finally, she found a dustball (WHich i presume came from it being stored in the warehouse) and REFUSED to return my item, saying that it was dirty and that I had used it, EVEN though the seal of the comforter was still in place.
I have worked at Nordstorm's for two years so I KNOW customer service. THis lady had NONE. She made a scene as if it was my fault, and called me 'SNOTTY' twice.
She refused to refund. I thought that this was ONLY the JC Penny in my town. HOWeVER, after hearing horror stories of stingy customer service people, I realize that JC penny doesn't give a crap about customer service. In addition, they ALSO have falling market shares and refuse to pretty much refund anything that is not 100% new. Heck, even the 'new' off the shevles items aren't new, they have invisible layers of dust that the customer service people or manager would use to make a case against returning my item.
I was cheated out of $ 130. I am OUTRAGED and am NEVER shopping at JC PENNY again.
Linda
Dubin, California
U.S.A.
Click here to read other Rip Off Reports on JC Penney
Looking for premium tickets? Concert Tickets | Sports Tickets | Theatre Tickets just visit www.TicketFeeder.com
Search for additional reports
If you would like to see more Rip-off Reports on this company/individual, please use the search box below:
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA’s.
Rebuttal Box
Respond to this report!
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company? Victim of this person/company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don´t let them get away with it!Repair Your Reputation
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Updates & Rebuttals:
- What Ever Happened To 'The Customer Is Always Right'! Char [7/14/2007 3:51:39 PM]
- America Michael [7/27/2007 9:18:40 AM]
What Ever Happened To 'The Customer Is Always Right'!
Unless you contact their Home Office with your complaint, they will continue to get away with this.
When I worked with the public the first thing I was taught was 'The customer Is Always Right'! In your case you were called ' Snotty'. Try being called a B****
Unfortunatly this doesn't just apply to Department Stores. This is becoming practice in every aspect of business. What happened to Doctor, Patient confidenality? Go to any physicans office or hospital and you will hear medical staff gossiping about the patient. School staf that can't go through a day without talking S*** about a student or their parent and when you walk uinto the office you know who the student or parent is that they are talking about. School staff that starts rumors about students that are not true or allow bullying and get away with it because they hide behind the school district.
My grandfather passed away 6 months ago and all of his credit card compinies and other businesses that needed to be contacted were sent a copy of his Death Certificate. They still call wanting to speak with him. When I explain to them who I am and that I am handeling his Estate they get RUDE and DEMAND!! to speak with him. I had to get RUDE with them just to get them to listen. I told them that he is DECEASED!! Then they say 'Oh yes I see that notated here'. The call should have never been made.
There has to be something we can do to get customer service and common sence back into the work world.
America
I never understood why in the states you can return anything anytime you want. Now I don't like JC Penny's but that's another matter. I'm currently overseas in the military and many of the countries I've been too, you only return something if there is a reason your not satisfied stemming from something the company did.
All these people that take clothes home and return em 2 months later?
It's good customer service but NOT REQUIRED! If you don't want something don't buy it, they didn't MAKE you buy it so you shouldn't want to MAKE them take it back.
Rebuttal Box
Respond to this report!
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company? Victim of this person/company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don´t let them get away with it!Repair Your Reputation
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Advertisers below have met our strict standards for business conduct.
Problems viewing the above ad, click here
Has Citibank asked you to refinance your mortgage?
Did you get taken advange of?
E-mail
classaction@
careylaw.com
