Report: Target Corporation, SuperTarget
Category: Department & Outlet Stores
Target Corporation, SuperTarget, Baby Registry / Gift Card SCAM! RIP OFF! SWINDLED! WARNING! Fayetteville North Carolina
*Consumer Comment ..I HAVE THE SOLUTION TO YOUR PROBLEM
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Target Corporation, SuperTarget
Fax:
Fayetteville, North Carolina, 28314
U.S.A.
Submitted: 8/23/2007 10:27:07 PM
Modified: 12/6/2007 12:06:06 PM
Nadia
Fayetteville, North CarolinaWe were niafe enough to do our Baby Registry at our local Target. What a consumer rip-off that turned out to be! We scanned the items we wanted, only to discover when people all over the country tried to fulfill our list that we'd been scammed!
Problem #1 'No, we don't actually carry the baby furniture we display, it's only available on-line, and you have to pay extra shipping and handling.'
Problem #2 'No, we won't refund the shipping if you return the defective changing table to the store, you'll have to tell the giver to re-order it on-line and repay the shipping cost.'
Problem #3 'No, you can't use the Target gift cards here that your family sent; since they orderered them on-line, they're on-line gift cards and can ONLY be used for on-line shopping, not in-store shopping.'
Problem #4 'No, the baby item you want to exchange isn't on your baby registry list, so you can't return it for store credit, since it's over $20.'
Problem #5 'No, we can't tell you when we'll get that baby item in. No, we can't request that it be re-stocked. No, we can't transfer it here from another store.'
Problem #6 'No, we can't give you a full-value refund even though you have the gift receipt; it's since gone on sale, and we will only refund the current sale price, not the actual price that was paid for it.'
'No, no, no, no...'
It seems that 'NO!' is Target's idea of customer service. Especially when it comes to eager mothers-to-be who's happy expectations are crushed in panic and frustration. We're talking to family, friends, nieghbors, everyone in our OB/GYN's waiting room and family birthing classes, etc., and warning every pregnant mom we know of our horrible experiences, and telling them to do their baby registry anywhere else but Target!
Sad Mommy
Fayetteville, North Carolina
U.S.A.
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Updates & Rebuttals:
- Target Baby Registry Scam Nadia [9/9/2007 10:53:16 AM]
- Not a scam Casey [9/28/2007 3:55:06 PM]
- I Like That Cory [9/29/2007 11:26:04 AM]
- They are awful Jeffandanna2 [11/6/2007 11:25:50 PM]
- Its fair Vigilante [11/14/2007 10:09:36 PM]
- Ripped off? Scammed? Swindled? Tallulah-phoebe [11/15/2007 7:33:23 AM]
- Target Baby Registry and Return Policy is Unfair!!! Laynie2j [12/5/2007 3:02:35 AM]
- I HAVE THE SOLUTION TO YOUR PROBLEM Margaret [12/6/2007 8:15:55 AM]
Target Baby Registry Scam
The Target swindle continues. 'No, you can't return this duplicate baby registry gift, you're only allowed to exchange two items in one year, and you've already returned two duplicate items.' Target's baby registry is an incredible SCAM!
Submitted: 9/28/2007 3:55:06 PM
Modified: 9/28/2007 5:22:45 PM
Casey
Grand Forks, North DakotaU.S.A.
Not a scam
Did Target force you to register there? Did you have to pay to set up a registry? NO!
Solution #1: Some stores DO carry baby furniture, but there isn't enough space in all stores to show the full selection Target offers. If you didn't like that they were only available online, you didn't have to register for them.
Solution #2: Why should they refund the shipping cost? The item got to you right? That's what shipping and handling is, moving the item from point A to point B, and they fulfilled that service. Not a valid reason for refunding shipping. You can send it back to the company for an exchange and they can send you a new one without additional shipping charges.
Solution #3: People can purchase giftcards online and e-giftcards online. The e-giftcards are through Amazon.com (I believe) so they cannot be used in store.
Solution #4: Target's return policy is 'A receipt dated within 90 days is required for all returns and exchanges.' It was the same policy when you registered, and if you had any questions, you should have asked. Whenever someone purchased anythign off your registry, they were given a gift receipt. Why is it Target's fault that they didn't give it to you?
Solution #5: Inventory is all done by the computer system. The system decides what goes on each truck from the warehouse from the store. It doesn't tell anyone what's coming on the truck. They can't do store-to-store shipping because the trucks only go from that specific store to the warehouse and back.
Solution #6: Complete lie. If you have a valid gift receipt (one dated within 90 days) it will give you whatever was paid for it.
I hope this clears things up.
My views in no way represent those of the Target Corporation. They are mine, and mine alone.
I Like That
'Did anyone FORCE you to register there'? NO. My granddaughter WAS registered at target and once I saw this post, I called her mother and then e-mailed her this post and she e-mailed everyone this post, on their list of who is going to attend her baby shower. That's the great thing about free trade, no one can FORCE you to shop anyplace.
Submitted: 11/6/2007 11:25:50 PM
Modified: 11/7/2007 4:23:14 AM
Jeffandanna2
Mechanicsville, VirginiaU.S.A.
They are awful
I hope more people read about what an awful store Target is. You are right on-Target is an evil, evil store. Good for Grandma not letting her kiddo waste their time and money! I hate Target for the same reason! Don't let anyone tell you're the problem, either.
Submitted: 11/14/2007 10:09:36 PM
Modified: 11/14/2007 10:32:10 PMVigilante
Wood Dale, IllinoisU.S.A.
Its fair
first... what's niafe mean?
your problem #1 is simply not true. displays in store reflect in store product. Even though we may get sold out of the product we never sell a display for baby's as its used and its a liability in case something is broken.
If you see something online, it may or may not be in store you can see if a furniture item is available online or not though as your looking at a product online.
Problem #2 Is somewhat true. If you return the item in store or online, shoot target.com an email and they will refund your shipping cost with a valid recipt.
Problem #3 Most target giftcards can be used for both online and instore purchases, only if the person orders them online are they only 'online cards only'. This is sometimes encoraged because of the wider selection of products online. This type of giftcard is decided during its purchase if it is to be used online and in store or online only.
Problem #4 If you do not have a recipt (or gift recipt) with your purchase its very difficult to tell if you have bought the item from our store and when you bought it. We do have a 90 day return and exchange policy (which is very good because most store's offer 30 day, and best buy is 14 day). We are no longer excepting a gift registry as proof of purchase in a target store as of august 8th 2007. When registering for gifts, keep in mind they are Gifts. If they do not come with a gift recipt, I think its safe to assume that the person does not want you to return the item. If you do ask the person and its ok to return any said items, have them come in the store and have a target associate look it up by credit card, debit card or check. Most retail stores won't give any exchanges or refunds without a recipt, our 20 exception rule is very reasonable.
Problem #5 'Is mostly true, we can't tell for baby items or really anything else in the store when they come in. Our smart stock system does automatic ordering as product is needed. Also we do not transfer from other stores but do offer a 24 hour hold for an item if you'd like to take a drive to get a product.
Problem #6 Is once again untrue. If you have a gift recipt, you will get only the amount the original purchaser paid for the item. Sales since the Item was bought is irrelevant, with a gift recipt you know how much was paid for it. This sale in the last 30 day's policy is only for No-recipt under 20$ returns.
Our return policy is quite competitive with other retail stores and even baby's R us has many of the same policy's.
Submitted: 11/15/2007 7:33:23 AM
Modified: 11/15/2007 7:53:16 AM
Tallulah-phoebe
Beverly Hills, CaliforniaU.S.A.
Ripped off? Scammed? Swindled?
I honestly don't see how you can claim to be ripped off, scammed, or swindled. The only problem I see here is that YOU did not follow store policy, and were not able to get your way even after throwing your little tantrum. That is NOT a rip off, just inappropriate behavior and lack of class on your part. Had you followed store policy -- which was clearly posted at the customer service counter at the time that you registered -- none of this would have ever happened.
Submitted: 12/5/2007 3:02:35 AM
Modified: 12/5/2007 9:57:24 AMLaynie2j
Mt. Juliet, TennesseeU.S.A.
Target Baby Registry and Return Policy is Unfair!!!
I'm writing this on behalf of my sister, who recently went through a long and frustrating ordeal with Target. She decided to do a Baby Registry there and at one other place, but since Target is such a universal and popular store...most everyone decided to shop at Target. Well, when you go to buy a gift that is on a registry, you first print the registry off, choose a gift, pay for it...and when you're at the register you're SUPPOSED to give the print off to the cashier so they can mark what you bought and it will get entered as so in the computerized baby registry. If you EVER shop for someone who has a registry and you don't give the cashier the print out...SHAME ON YOU.
Here's what happens when people don't do this. Or what also happens is that sometimes, somehow, it doesn't get entered in on Target's end. In the case of my sister...she ended up with duplicates of the same item. You might say: 'so what? You might need extras?' Well when it's a particular style and color of say, a newborn dress....you pretty much just need one. What also happened to my sister is that she had lots of practical things that she really needed on her registry, and she ended up with TONS of clothes. Who needs 30 baby onesies? And since she and her husband are very young, this is their first baby, and he's in the military...they do budget their money and were counting on getting a lot of the necessary things from the baby shower. So what does she decide to do? Return the duplicate to Target and some of the other 'extras' and combine the money from that to get something she really needed like an infant car seat or diapers.
Target tells you that as long as something was marked on your registry as being purchased, you can return it...no penalties. Well what happens when the registry shows that a certain baby outfit was purchased...but only one. You got three of the exact same thing and go to return two of them...but they'll only let you return one because it only shows that one was bought. Or you just try to return things in general (like all my sister's excess clothes), but since they didn't go into the system as being bought, you can't exchange them (even though they were on the registry!). And Target has that policy of only returning two things a year without receipts.
Out of all the gifts she received, she only got TWO gift receipts. So people: please, please, please include gift receipts!!!! Make sure the cashier gives you one...cause I've noticed that sometimes they don't. And as for Target...I think it's horrible customer service to have these rigid policies. It's not like people are asking for cash in exchange for their duplicate/reject baby shower gifts. They want to exchange it for something else Target carries that is more useful!!!!! Besides, it's not this poor pregnant mother's fault that her friends didn't bother to include the gift receipt. Target is only adding unnecessary stress to pregnant women's (or mothers with newborns, because a lot of the time things have to be returned after the baby is born...what if you have a big baby that doesn't fit into newborn clothes? What if the ultrasound was wrong and you have the opposite gender?) lives.
My mother (a very educated and experienced businesswoman) typed up a diplomatic and thorough letter to Target detailing their ordeal. All she received in return was a form-letter that stated Target's return policy...exactly what the sign hanging up at Customer Service says. I have never heard of such horrible treatment of customers' complaints in my life. Apparently Target is more concerned with drawing customers than keeping them.
I HAVE THE SOLUTION TO YOUR PROBLEM
The solution is: THE NEXT TIME YOU HAVE A BABY REGISTER AT A REAL DEPARTMENT STORE AND STAY AWAY FROM DISCOUNT UNLESS ITS BIG LOTS!!!!! That way you can have other people buy you the pricy gifts and you get to save your money.
Since you were informed of all this info when you regisatered with Target, you should have just cancelled your registration.
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