Complaint Review: Expedia - Internet
- Expedia www.expedia.com Internet U.S.A.
- Phone:
- Web:
- Category: Hotel
Expedia They advertised a motel on their website as a 3 star but the motel put us in a occupied room, cracked smoke filled, & a mouse in the room. Internet Internet
*Consumer Comment: Problem not with Expedia
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
we booked a motel (vagabond/albuquerque) through expedia, which they advertised as a 3 star.we were first given a key to an occupied room,the second room was the scene of a crack bust by the cops, the third room had a mouse.they kept trying to give us another room & when we called expedia they repeated their offer. after three room we weren't interested in a fourth. expedia offer to book us in another motel but the area was booked.they asked me for a town,since i wasn't from nm i asked them to find a room close to albuquerque. after repeating that i needed to name a town i suggested gallup, not knowing how far from albuquerque this was. we passed several towns that had hotel's available but since expedia had charged my friends credit card we had to continue to drive, they sent us to gallup which was 131 miles. at 1014pm we had to drive this distance to a best western. the clerk there told us that a female guest had been running down the interstate naked,the cops were called.
Kathy
Orlando, Florida
U.S.A.
This report was posted on Ripoff Report on 10/26/2007 03:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/expedia/internet/expedia-they-advertised-a-motel-on-their-website-as-a-3-star-but-the-motel-put-us-in-a-occ-281120. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 Consumer Comment
Problem not with Expedia
AUTHOR: Keel - (U.S.A.)
SUBMITTED: Monday, October 29, 2007
Your problem is not with Expedia. The problem with the mouse, crack bust and occupied room are all problems that are caused and controlled by the hotel. This should be directed towards them.
As far as going to Gallup I feel for you, thats a long drive. You could have just asked the desk clerk for towns close to Albq, and I'm sure they would have been glad to give you a list of town names. If this was during balloon fiesta though, then all of the surrounding area would have been sold out too. Although You might have been able to get something in Santa Fe.
You should discuss this with Expeida though so you can get your money back from them. This needs to be done through a phone call.
Good Luck
Advertisers above have met our
strict standards for business conduct.