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Report: Interactive Brands

Category: Corrupt Companies

Interactive Brands I was deceived and robbed of more than $50.00 by deceptive advertising by Interactive Brands Inc Saint Laurent Quebec

*REBUTTAL Employee ..Not at all deceptive

Thank You

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Interactive Brands

Phone:  
Fax:  514-733-2533
 
PO Box 178 St Laurent
Saint Laurent, Quebec, H4L 4V5
Canada

Submitted: 12/29/2007 6:55:39 PM

Modified: 7/16/2008 1:37:40 PM
Reported By

Veryangry

Chicago, Illinois

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I wanted to buy pdf converter software for my Mac OS X. I was attracted to an ad that advertised a pdf converter for $11.95. I followed the site instructions, gave my credit card number expectiing to pay $11.95. To my horror, I received a message that I had been charged $65.68.

I stopped the download process and sent Interactive Brands a fax explaining that I had made a mistake. Interactive Brands never replied and went ahead and charged my Credit Card.

Veryangry
Chicago, Illinois
U.S.A.

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Updates & Rebuttals:

Updates & Rebuttals
  • The Additional Software Websupport [7/14/2008 2:25:21 PM]
  • So funny Keith [7/14/2008 7:52:56 PM]
  • Not at all deceptive Websupport [7/16/2008 11:12:03 AM]

Employee

Submitted: 7/14/2008 2:25:21 PM

Modified: 7/14/2008 7:26:47 PM
Employee

Websupport

Montreal, Quebec
Canada

The Additional Software

Hi there,
We are sorry for any difficulties you have had with your membership.
When you were choosing your membership there were preselected boxes offering highly recommended software, in order to decline this software you needed to uncheck the boxes. Before processing the order, your purchase details were listed and you must have then clicked on submit in order finalize the purchase.

if you still have concerns about your membership, please feel free to contact me through email or telephone in and speak with a representative for any issues. To make the process easier for you, please have your 21 digit Order ID, the email address or the telephone number that you put on your account, ready so that we can easily find your account and assist you.

Email: websupport@marketbill.com
Telephone: 1-888-448-6880

ConsumerComment

Submitted: 7/14/2008 7:52:56 PM

Modified: 7/14/2008 8:39:39 PM
ConsumerComment

Keith

Dallas, Texas
U.S.A.

So funny

Websupport you actually just stated the company uses deceptive practices!!!

Employee

Submitted: 7/16/2008 11:12:03 AM

Modified: 7/16/2008 1:37:40 PM
Employee

Websupport

Montreal, Quebec
Canada

Not at all deceptive

hi there,

I'd like to point out that nothing in this sign up process nor membership is at all deceptive. Everything is stated clearly.
We are sorry that you are having a hard time with this and if we can help in any way, please feel free to contact us.
Email: websupport@marketbill.com
Telephone: 1-888-448-6880

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Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.


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