I was told by Shop Sunshine that if I bought the extended warranty for my SLR then brokerage and duty fees would be covered. Salesman Abe told me that duty fees were normally $80 as well as sensor cleaning (which would come free with this warranty).

The truth is,
1. there are NO duty fees on digital cameras coming to Canada (from anywhere)
2. sensor cleaning is available locally for ~$35

so I called them, wanting to refund the $239 warranty.

I was told again that duty and brokerage were covered. I replied with my new found knowledge about duty fees. Then I was quickly passed to a manager. Manager Chris told me that brokerage fees are usually $100-$150.

Again, the truth is,
1. brokerage fees were $42.99 of which $35 is tax

I got the refund back from my warranty, a full 3 weeks after they had received the warranty card.

You'll notice that they have positive feedback on eBay (DSN, http://myworld.ebay.ca/digital-shopping-network), reseller ratings, and price grabber.

Here is my experience:

When calling about refunding my warranty, I was told that I would be charged a 15% restocking fee. I told them that this should not be, since I was mislead entirely, about the costs of brokerage and duty fees.

A manager named Chris told me that I could avoid the 15% restocking fee by leaving positive feedback for them on eBay.

As I did, he told me to write specifically that he was the one who helped me.

I had an utterly miserable experience buying from them, and would not have left positive feedback otherwise. Look at their feedback on eBay and consider how many positive feedback reviews have exactly what I described (a mentioning of the manager or supervisor, along with a positive note).

I admit that if I had not taken the extended warranty in the first place, everything would have been fine, but this will make you think twice about the morals and ethics of Shop Sunshine.

My Purchase: Nikon D40x kit - everything is just as they described and working. Camera is grey market and will not register on the Nikon website.

Pete
calgary, Alberta
Canada