Rip-off Report Investigation

Dalbey Education Institute joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..A long name for a program that does a lot for both consumers and business a like.


Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ...A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business.

As a matter of policy, when Rip-off Report is retained by a company to investigate independently and to publish our findings, we use every bit of information at our disposal to determine the truthfulness of the complaints against the company or individual.

Rip-off Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.

ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.

By Ed Magedson - Founder, Rip-off Report
The Dalbey Education Institute approached Rip-Off Report with the express purpose of resolving consumer concerns posted on Rip-off Report. After a recent mailing to everyone who filed a Rip-off Report, it became apparent that The Dalbey Education Institute is sincere in their commitment to remedy any and all customer concerns. Company executives stated to Rip-off Report that Russ Dalbey has now dedicated a portion of his customer service team to work exclusively on making improvements in the customer service arena. These changes were implemented as a direct result of feedback they received from Rip-off Report.

As a sign of their commitment, The Dalbey Education Institute reinforced their 'Commitment to Success ' contract as a part of the company's core values. This ensures that all employees are committed to customer success. They stated 'We are successful when our customers are successful' This pledge, between Dalbey Education and its employees, was designed to reiterate the fact that customer success is their primary concern. Russ Dalbey states 'Without our clients The Dalbey Education Institute would cease to exist, therefore our clients are our #1 priority and every employee is committed to that same goal - customer success' An executive told Rip-off Report that every employee lives these core values from the CEO down to part time employees.

RUSS DALBEY CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

One of the surprises that came from the Rip-off Report investigation was the complaints that had little to do with Russ Dalbey and Winning In The Cash Flow Business. And they understand the saying, 'you can be judged by the company that you keep' so The Dalbey Education Institute is working with their affiliate companies to make sure they are held to the same high standard. In fact, Rip-off Report learned from a company executive that they have ended relationships with companies that were not willing to make changes. In today's business world how often do you find a company willing to walk away from profits in the name of ethics? Russ Dalbey, CEO of The Dalbey Education Institute has and says he will again if necessary. The Dalbey Education Institute carefully screens the companies that refer them business in an effort to help the clients that are working towards a successful business, and also endorses companies that they refer clients to, but maintains that those services are 100% optional and will welcome feedback on these companies for further evaluation at ror@dalbeyeducation.com

ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH

Company executives also stated that over that last few months they have streamlined their directory assistance branch of the customer service department in an effort to eliminate dropped calls or unusually long hold times. And as a result, the customer service average hold time is at an all time low, less than 30 seconds in most cases, and call taken is at an all time high as well (one of the highest in the industry). These new processes put in place for customers has really added value to their existing customer service department which inevitably brings a higher level of customer success to all.

Because of our investigation and the sincere efforts put forth by The Dalbey Education Institute, Rip-off Report is proud to give Russ Dalbey and the Dalbey Education Institute a positive rating. All in all, the company implemented strategic changes to its Customer Service Department and reached its goal of achieving total customer satisfaction through excellent service. This was made possible by a totally honest approach to corporate introspection.

Russ Dalbey, CEO of the Dalbey Education Institute stated 'We are only successful when our customers are successful, and we never want to lose sight of that.' Another executive said, 'We know that we have made mistakes, all businesses do, but I can assure you that we are 100% committed to resolving those issues and creating an excellent experience for our clients'.

RUSS DALBEY TO GO ABOVE AND BEYOND BY IMPLEMENTING QUALITY ASSURANCE PROGRAM.

Russ Dalbey has also started a seperate 'Elite Customer Service Team' program. All email inquiries are handled within 24 hours, and any customer who calls in will have their inquiry handled immeadiatly. 'Its all a part of our pledge to customer success' exectutives say. Emails are sent to clients after key conversation to make sure that clients understand the principals and strategies covered. This will give their clients a chance to give vital feedback on the information that is covered as well as the presenter of the information. Thanks to the feedback from clients, The Dalbey Education Institute has made changes to the information presented and is currently training their staff on how to be more effective.

THE DALBEY EDUCATION INSTITUTE GIVING THEIR CUSTOMERS THE BENEFIT OF THE DOUBT...

One creative executive says 'The program does take work. We can provide a customer with all the tools necessary to be successful, but at the end of the day, the customer needs to go out and make it happen.' Rip-off Report regrets that we need to say this, but we all have to put in some kind of effort in order to be successful. In the business that The Dalbey Education Institute is in they understand the pain associated with trying to start your own business and how scary it can sometimes be and so they have built a team around reducing that pain in order to help their customers succeed; but they can not do the business for you.

They also know that the best laid plans are guaranteed to fail if you do not use them. The Dalbey Education Institute cannot be held responsible for a client's failure to use their advice and apply it. That is no fault of the company. As an example, if you have a coach teach you the fine arts of a golf swing and you show up on game day with a baseball bat, can you blame the coach? Success is only possible with a little work, it's not like winning the lottery. The Dalbey Education Institute realizes that there can occasionally be a breakdown in communication between the client and the coaches, for any number of reasons, but Russ Dalbey and his team want the customer to succeed. Part of their business relies heavily on customer success stories. In fact, while many companies just rely on the bottom line, the Dalbey Education Institute has a company wide goal to acheive a specified number of success stories every year. And if the goal is met, employees receive a bonus. The Dalbey Education Institute is proactively looking for ways to decrease possible misunderstandings in the future through added employee incentives, instituting high standards for sales executives, adding extensive quality assurance measures, implementing workforce management and increasing training.

The Dalbey Education Institute has found that the main reason they lose clients is because of the failure of the clients business to produce profits or sometimes even to start the program. Once the client sees their business venture as a failure their first impulse is to cut their relationship with The Dalbey Education Institute, and there are many consumers in doing so, never contact the company to get help or even to clear up and misunderstandings. One executive says 'the biggest mistake I see happening is that customers may not seek out assistance'. It's that source of frustration from the customer that causes them to give up and sever all ties. Even Russ Dalbey states 'The reason I was so successful in this buisiness was because I had a mentor.' The Dalbey Education Institute is committed to customer success, and wants to see their customers succeed. They are in the relationship for the long haul.

In spite of all these situations, which show that bad service is not always a fault of The Dalbey Education Institute, I believe you have a company that is ready to serve those who need more assistance and is willing to make things right if they seem to have fallen apart.

Rip-off Report knows, there is no company or individual that is perfect – The Dalbey Education Institute knows this also and demonstrates their need for continuing improvement - that is why Rip-off Report feels you can be completely confident, safe and secure when doing business with them as a member of Rip-off Reports' Corporate Advocacy, Business Remediation & Customer Satisfaction Program.

RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORT

As a part of the Corporate Advocacy Program - Rip-off Report sent an email to every client who filed a Report on The Dalbey Education Institute and I would now like to share the results with you.

The majority of clients stated that they appreciated our efforts and related how they had already been taken care of in a satisfactory manner. As usual, most customers asked if they could remove the Report they filed and we explained that unfortunately, it was not possible. It is Rip-off Report's philosophy that it is much more beneficial for the consumer to see how a company like The Dalbey Education Institute takes care of their mistakes. No company is with out its share of problems, however, there are many companies who continually sweep those problems under the rug and never achieve the growth that other companies such as The Dalbey Education Institute enjoys.

Rip-off Report feels The Dalbey Education Institute has learned from all those who have complained... and they even seemed to be thankful for those who have brought problems to their attention. One executive stated, 'We can only improve our business based on feedback from our clients, sometimes that feedback may be hard to hear but it is the only way we can become better.'

The Dalbey Education Institute shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.

Keep in mind, The Dalbey Education Institute has worked with over a million clients and with only 149 Rip-off Reports to show for it. What really is amazing that despite Rip-off report appearing on most search engines right below The Dalbey Education Institute, their complaint ratio is less then one half of one percent. Rip-off report feels that this is significantly below the industry standard for the clientele that they work with. From our perspective, it is quite unusual for a company who has had so few complaints request on their own to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. The Dalbey Education Institute is showing leadership for other companies to follow that care about their clients.

ABOUT THE CORPORATE ADVOCACY PROGRAM

While Rip- off Report does not endorse any company, including The Dalbey Education Institute, overall, our research demonstrated to us that The Dalbey Education Institute is a solid, reliable company that stands behind its service.

Many companies that contact Rip-off Report make claims that the Reports about them are false, were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, SEC, Homeland Security, US Postal Inspectors, Justice Department, IRS, Federal Prosecutors and local law enforcement in the USA along with government agencies in more than eight other countries.

Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.

This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail.

The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.

Anyone contacting the following e-mail address will get immediate attention. (within 24 to 48 hours) We ask that you contact Customer Service: at
ror@dalbeyeducation.com

RIP-OFF REPORT CHARTING NEW TERRITORY
..Consumers should feel confident and secure when doing business with member businesses.

..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.

Consumers can feel confident and secure when doing business with The Dalbey Education Institute .
Here's why.
The Dalbey Education Institute made a commitment to and are a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business ....

Sincerely,
ED Magedson- Founder
EDitor@RipoffReport.com
www.ripoffreport.com

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

Rip-off Report
PO Box 310 - Tempe, Arizona
U.S.A