Rip-off Report Investigation
One Stop Motors.com is a proud member of the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..A long name for a program that does A LOT for both consumers and business a like.


Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business.

'As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings.'.


Rip-off Report cannot ever guarantee any product or service, ..we can only report what we find in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.

ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.

By Ed Magedson - Founder, Rip-off Report
One Stop Motors approached Rip-Off Report with the express purpose of resolving consumer concerns posted on Rip-off Report. After a recent mailing to everyone who filed a Rip-off Report, it became apparent that One Stop Motors is sincere in their commitment to remedy any and all customer concerns. These mailings are one of many changes implemented as a direct result of feedback they received from Rip-off Report.

One Stop Motors.com strives to satisfy each and every customer. No matter what the circumstances may be, once a customer of OSM, ALWAYS a customer of OSM. It has always been, and will continue to be in OSM's very best interest to work with each and every unique seller until their vehicle is sold. As many of you may know, much of OSM's monthly financial income is derived from our financing, shipping, and warranty programs. Being this as it may, when OSM expresses our sincerest desires to 'work with our clients until their vehicle is sold', this is by NO means a sales gimmick. OSM accepts nothing less than continued contact and advertising until each one of clients vehicles are sold!

OSM's extensive Customer Service Staff is more than willing to go above and beyond to ensure each and every one of our clients needs are meant. Clients of OSM have unlimited access to a support staff that provides unlimited resources and assistance through out the entire selling process. Rather you're a seller listed in the program, or a buyer looking for a particular vehicle, OSM strongly urges you to contact our Customer Support Team Monday thru Friday 8am to 5pm PST. (1 877 566 MOTORS (6686)) for ANY and ALL questions and/or concerns.

ONE STOP MOTORS CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
Comments from One Stop Motors

“Making sure ALL customers are not only satisfied, but more importantly, ensuring we provide a service that can keep consumers coming back in the future is a MUST!"
-Robert Wilder, President / CEO

The services offered by OSM are unique and unlike any advertising on the market today. Relationships with companies such as Deals On Wheels, Old Car Trader, Yahoo, eBay, etc... have been established in order to help provide sellers with more exposure than the standard print advertisements used in the past. OSM advertises the average client on anywhere from 15 to 40 plus web sites. Maximum Exposure, heavy trafficked web sites are only one of the many tools used by OSM to sell a vehicle.

'The internet search engines play a large role in the success of OSM and its sellers' said, President/CEO Robert Wilder.

Wilder also stated that “The average buyer these days will go to Yahoo.com, or Google.com to search for a particular vehicle (make/model). It's these specific search results that OSM researches and targets in order to help sell a specific vehicle."
“Example... The average buyer these days will go to a search engine such as Yahoo.com, Google.com ,etc.. in order to search for their next vehicle."

Another OSM executive stated, “Ninety percent of the time, when a buyer searches for a particular vehicle, their routed to a web site flooded with dealer listings. Farr too often these buyers find themselves spending countless hours searching for a private party vehicle at a fair price. Because of this strenuous, and frustrating search process, most buyers are forced to buy their next vehicle from a local dealer."

One Stop Motors works with all the major search engines in order to ensure our sellers vehicles are listed in the number one spot of a search result. There are millions upon millions of key word phrases searched everyday in the search engines. OSM is able to select a specific search phrase (Example; 'classic corvette', 'Hummer for Sale', etc...) to appear in the number one spot of a search engine.

Wilder also said, “Not only do our customers appear in the number one spot of the search result, but more importantly; when a user (prospective buyer) clicks on search result, their now routed DIRECTLY to the sellers vehicle advertised on OneStopMotors.com. (No longer having to search thru thousands of dealer listings, etc. Buyers are now routed directly to your vehicle!)"

“As if this weren't enough, buyers have full access to financing, shipping, extended warranties, etc... for the vehicle of their choice when searching for a vehicle on OneStopMotors.com.
Buyers even have access to be 'pre-approved' for the financing.

Example... Should a buyer apply and be approved for up to a $20,000 car loan?, they now have access to search the entire OneStopMotors.com web site for the vehicle of their choice."

“From FREE Auto Check Reports, to allowing OSM to represent and handle all buyer inquiries/ phone calls, 'One Stop' Motors is TRULY your 'One Stop' for Buying, Selling, and Financing ALL motorized vehicles."

YOU CAN NEVER BE TOO SURE 'WHO' YOU'RE DEALING WITH ON THE INTERNET THESE DAYS!
One Stop Motors ensures all offers from 'Buyers' are legitimate, and no sellers are deceived into selling a vehicle, or getting 'tricked' into the many ' Car Buying Email Scams' that unfortunately exist. When allowing OSM to represent you and the advertising of your vehicle, you can rest assure your valuable time will not be wasted by phony emails, and offers such as this. It is standard OSM procedure to negotiate ALL sales via telephone (at least initially) to ensure we are dealing with a 'TRUE' individual that is interested in purchasing the vehicle. (It doesn't stop there; address verification, banking info, etc... is often needed to ensure we're dealing with a legitimate buyer).

One Stop Motors explained further “Rather you're a customer of OSM or not, we strongly suggest NEVER making a deal without speaking to an individual over the telephone first and foremost. Unfortunately, these days, even a live voice can't assure you of a “buyers" true intention. BOTTOM LINE; NEVER release a vehicle until all monies have cleared and this has been approved per your bank."

OSM Customer Service representatives have thoroughly been trained, and are experienced with dealing with all types of individuals looking to buy a vehicle. Even those whom have ulterior motives. OSM invites everyone to read more about the many scams to beware of on the internet by clicking on the following link ... www.onestopmotors.com

The company explained to Rip-off Report that they are dedicated to making the buying and selling process as easy as possible, often both buyers and sellers whom have never bought or sold a vehicle online, often find themselves a little apprehensive, or wondering what kind of protection they have from the 'internet' ....

EXAMPLE:
A buyer purchases a vehicle in another state, what happens if the vehicles condition was misrepresented (?)
Meaning the advertisement online looked wonderful!
From the photos, to the engine, this vehicle seemed to be a GREAT deal, you simply cannot wait to receive it!
All of a sudden the vehicle is dropped off in your drive way, you pull the cover off, and.... It's A Lemon!
The vehicle looks NOTHING like it did in the photographs, nothing was mentioned about the brakes not working, tires needing replaced, etc...

WHAT HAPPENS NOW? (This is one of the number one concerns 'non internet savvy' individuals often worry about)

Not to worry, OSM NEVER wants to see something like this happen. OSM represents tens of thousands of vehicles, it's bound to happen every once in awhile, right? ....WRONG.
OSM works closely with Escrow.com, whom is a company set in place to prevent horror stories such as this from ever happening.

Typically the buyer has a set number of days to decide if he/she wants to keep the vehicle (Ex; 3 to 5 days), should the buyer feel the vehicle is not what was represented in the advertisement, he/she can simply contact OSM's customer Service Dept, let us know of their concerns, and most often that same shipping co. that dropped the vehicle off, will be back to return the vehicle to its original owner.

ALL monies are held through Escrow.com during the 3 to 5 day trial, should a buyer back out, all monies are returned to the buyer, as well as the vehicle returned to its original owner. ( *The standard charges for this additional service range from $200 to $400. ) Small prices to pay to ensure both parties are safe! OSM strongly recommends taking advantage of this feature whenever buying a vehicle online.

ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH

Company executives also stated that over that last few months they have streamlined their directory assistance branch of the customer service department in an effort to eliminate dropped calls or unusually long hold times. In addition, OSM has added new processes that allow them to better serve clients from all across the country.

Because of our investigation and the sincere efforts put forth by One Stop Motors.com, Rip-off Report is proud to give One Stop Motors.com a positive rating.

There have been experiences in the past where it seemed OSM was Larger than the staff it consisted of, that's why they increased their staff in almost every department.

One sales executive stated, “Going into our fifth year in business, the rapid growth of the company and its representatives has been quite frankly, astonishing!" (Clearly, OSM has proven there is a high DEMAND for private party vehicles and the buyers who desire them.) “Technology continues to prove itself to allow nearly everything it touches to become 'Automated'. These days users can call into their internet provider and correct a problem without ever having to speak to a live representative. OSM attempted to provide our customers an automated phone system to answer any and all questions; as some may recall back in 2005 / 2006. Later to only find out that when it comes to dealing with individual 'buyers and sellers' in this country, a 'LIVE' Customer Service Representative is preferred in almost every scenario."

“Ensuring each customer's needs are handled the first time they call in is essential. Although costs are farr greater to operate this way, most buyers and sellers in America prefer dealing with a live representative over the telephone, the first time they call in."

For those whom are deaf impaired, or 'internet savvy', OSM recently launched its 'OSM Online Customer Chat Program'. This enables users to speak directly with an OSM customer service representative over the internet. Simply go to www.OneStopMotors.com and select the 'live chat' option to sample.

ONE STOP MOTORS.COM CONTINUES TO GO ABOVE AND BEYOND BY IMPLEMENTING QUALITY ASSURANCE PROGRAM.

One Stop Motors offers more services to both Buyers and Sellers than most car dealers do!

OSM stated, that often, individuals find it hard to believe a program such as this even exist. When telling a seller of a vehicle your going to put them on nearly every credible vehicle web site, the countries most heavy trafficked National Publication; found at every news stand, gas station, etc..., Run their vehicle through various online auctions, 'Guarantee to list their vehicle Number One in the search engines' (above ALL dealers and competitors, etc.), AND offer Financing, Shipping, Extended Warranties, Field ALL the phone calls, Negotiate, etc... Some sellers can hardly believe such a service exists!

OSM is so confident in its services that should a seller not receive everything we say we're going to do, from the advertising to the offering of the Financing, etc.

OSM will offer a 100% Money Back Guarantee should they not provide each and every service that they promise to do.

Wilder stated that consumers should STOP dealing with the black and white newspaper ads, stop paying the never ending renewal fees, the limited ad text, etc... (Only 9% to 11% of vehicles in the newspapers sell!)

OSM said that they continue to improve and grow its program every day. That their goal... to be the NUMBER ONE web site in the country to sell a vehicle online.. and if your looking to buy or sell a vehicle, One Stop Motors is your one stop for all your vehicle needs!"

ONE STOP MOTORS GIVING THEIR CUSTOMERS THE BENEFIT OF THE DOUBT...

Although tens of thousands of buyers and sellers have utilized the services of OSM, obviously, there's always going to be individuals who's vehicles do not sell, buyers who do not get approved for financing, etc... This is natural, and unfortunately comes with the territory when competing in such a competitive industry.

Of course OSM works hard to sell each and every vehicle. It is in OSM's BEST INTEREST to sell and Finance as many vehicles as possible. However, OSM wants to reach out to those individuals who may have not had the best experience...rather their vehicle is still listed on the web site, or no buyers were found, OSM must explain to these individuals that 'typically' their services are not being utilized correctly.

For Example; Many buyers and sellers are so use to the typical Cars.com, AutoTrader, Local News Papers, etc.. ads, that these sellers assume if they receive no phone calls, two months go by without ANY offers, etc...the average sellers immediately assumes, 'that's it!, My Vehicle didn't sell'

Farr too often these sellers end up taking a loss on their vehicle, trading it into a dealer, or selling the vehicle to a friend / family member (non profit, etc.).

ALL SELLERS whom have experienced this, or whom have been listed with OSM for 45 days or more... MUST KNOW, the services of One Stop Motors.com DO NOT operate like the services of the Auto Trader, Cars.com, Local News Classifieds, etc...

Once an advertisement is listed with One Stop Motors, that advertisement is to run forever. UNTIL THE VEHICLE SELLS! Should a vehicle not sell with in the first 30 to 45 days of listing, OSM Customer Service Representatives are fully trained to contact each and every seller that has been listed on the web site, and research why their vehicle is yet to sell. (Nine times out of ten, the VIN number is a letter or number off, the pics are poor quality, and/or are never received, etc, etc...)

Although OSM's Customer Service Representatives attempt to contact each seller still listed with the program after 30 to 45 days, many times the representative may have difficulties reaching the seller.

It is imperative that each and every seller listed with OneStopMotors.com feel free to contact them at ANY time.
It never hurts to call into their customer service dept to ensure the ad campaign is operating to your Satisfaction.

Rip-off Report knows there is no company or individual that is perfect – One Stop Motors knows this also and demonstrates their need for continuing improvement - that is why Rip-off Report feels you can be completely confident, safe and secure when doing business with them as a member of Rip-off Reports' Corporate Advocacy, Business Remediation & Customer Satisfaction Program.

RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORT

As a part of the Corporate Advocacy Program - Rip-off Report sent an email to every client who filed a Report on OSM and I would now like to share the results with you.

Every customer that contacted us back was immediately taken cared of with a full refund or the customer just wanted to keep their ad running.

As usual, the majority of clients stated that they appreciated Rip-off Report's efforts. It seems from the calls we received many of the customers had already been taken care of in a satisfactory manner. Some stated OSM gave them a refund and admitted another company would have never given them a refund. Some customers said the vehicle they were trying to sell was not an easy one and did not blame OSM, that they wanted to continue letting OSM sell their vehicle since they do not charge to continue advertising till your vehicle is sold. As usual, many customers asked if they could remove the Report they filed and we explained that unfortunately, it was not possible. It is Rip-off Report's philosophy that it is much more beneficial for the consumer to see how a company like OSM takes care of their mistakes. No company is with out its share of problems, however, there are many companies who continually sweep those problems under the rug and never achieve the growth that other companies such as OSM enjoys. Most companies spend money trying to hide negative comments on the search engines. OSM's President Rob Wilder felt it would be better to become a member of Rip-off Report's Corporate Advocacy Program so he can address any unsatisfied customer and to get them satisfied..

Rip-off Report feels OSM has learned from all those who have complained... and stated that they are extremely thankful for those who have brought problems to their attention.

ONE STOP MOTORS.COM shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.

Keep in mind, OSM has worked with Tens of Thousands of clients and with only a small hand full of complaints on Rip-off Report to show for it. What really is amazing that despite Rip-off report appearing on the top of most search engines right below 'One Stop Motors', their complaint ratio is less then one half of one percent. Rip-off report feels that this is significantly below the industry standard for the clientele that they work with. From our perspective, it is quite unusual for a company who has had so few complaints request on their own to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. OSM is showing leadership for other companies to follow that care about their clients.

ABOUT THE CORPORATE ADVOCACY PROGRAM

While Rip- off Report does not endorse any company, overall, our research demonstrated to us that OSM is a solid, reliable company that stands behind its service.

Many companies that contact Rip-off Report make claims that the Reports about them are false, were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, SEC, Homeland Security, US Postal Inspectors, Justice Department, IRS, Federal Prosecutors and local law enforcement in the USA along with government agencies in more than eight other countries.

Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.

This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail.

The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.

Anyone contacting the following e-mail address will get immediate attention. (within 3-5 business days, usually with in 24 to 48 hours) We ask that you contact OSM Customer Service Dept: at customerservice@onestopmotors.com

RIP-OFF REPORT CHARTING NEW TERRITORY
..Consumers should feel confident and secure when doing business with member businesses.

..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.

Consumers can feel confident and secure when doing business with One Stop Motors.com.
Here's why.
One Stop Motors made a commitment to and are a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business ....

Sincerely,
ED Magedson- Founder
EDitor@RipoffReport.com
www.ripoffreport.com

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

Rip-off Report
PO Box 310 - Tempe, Arizona
U.S.A