Report: Interactive Brands
Category: Software
Interactive Brands I got the same treatment as did veryangry from Chicago. I was ripped off for 47.80 and no way to stop it. St-Laurent, Quebec Canada
*REBUTTAL Employee ..Information was clear during the sign up process
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Interactive Brands
Fax: 514-733 2533
St-Laurent, Quebec, Quebec, H4L 4V5 Canada
Canada
Submitted: 2/18/2008 5:36:46 PM
Modified: 7/14/2008 7:29:45 PM
Very angry
St. Louis, MissouriI wanted an upgrade for Adobe Acrobat for the Macintosh. The Adobe website is very ambiguous about how to get this. If you press on their offer for free programs along with the upgrade it takes you to Interactive Brands' site without telling you. Thinking I was still at Adobe's site, I signed up for the combination programs for $11.95. I only realized that it is a Windows-only program after putting in my credit card. Then there was no way to stop the transaction. When the bill showed up on my VISA, it was for $57. I called the number on the VISA entry and was told that 1) there are no refunds after two weeks (I was a week over, but I did not see any notice on the web site that there was a limitation on refunds); 2) that the supervisor for the switchboard people DOES NOT TAKE CALLS and there is no way to speak to anyone at the company to register complaints.
This looks very much like a scam. They hide relevant details, they use deceptive methods to get you to sign up for their products, they offer no recourse. I do not want to have almost $50.00 worth of programs that I cannot possibly use.
To be fair, the operator offered to refund $30.00 on the item (if she is able to do that, why not refund the whole amount?), but I could not agree to being stung even for the remaining $20.00.
John
St. Louis, Missouri
U.S.A.
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Updates & Rebuttals:
- Computer Requirements are listed on the website Websupport [7/11/2008 2:08:10 PM]
- Information was clear during the sign up process Websupport [7/14/2008 2:12:28 PM]
Computer Requirements are listed on the website
The website clearly states the operating system requirements are for Windows ME, 2000, XP and Vista only. There is no portion on this website that says these programs are compatible with Mac.
Furthermore, during the sign up process the Terms & Conditions say that there is a trial period within which you are eligible for a refund but that after this time frame there are absolutely no refunds. You do need to agree to the Terms & Conditions in order to process your order.
If you have any technical issues, please feel free to contact me through email or telephone in and speak with a representative for any issues. To make the process easier for you, please have your 21 digit Order ID, the email address or the telephone number that you put on your account ready so that we can easily find your account and assist you.
Email: websupport@marketbill.com
Telephone: 1-888-448-6880
Information was clear during the sign up process
Hi John,
The website clearly states the operating system requirements are for Windows ME, 2000, XP and Vista only. There is no portion on this website that says these programs are compatible with Mac.
Furthermore, during the sign up process the Terms & Conditions say that there is a trial period within which you are eligible for a refund but that after this time frame there are absolutely no refunds. You do need to agree to the Terms & Conditions in order to process your order.
If you have any technical issues, please feel free to contact me through email or telephone in and speak with a representative for any issues. To make the process easier for you, please have your 21 digit Order ID, the email address or the telephone number that you put on your account ready so that we can easily find your account and assist you.
Email: websupport@marketbill.com
Telephone: 1-888-448-6880
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Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company? Victim of this person/company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don´t let them get away with it!Repair Your Reputation
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