Report: SMM Performance Parts /Scott McKinney
Category: Auto Parts
SMM Performance Parts /Scott McKinney SMM Ripped me off for $587.99, Stay AWAY! Chesterton Indiana
*UPDATE *UPDATE ..Additional Info/Rebuttal to Scott McKinney
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SMM Performance Parts /Scott McKinney
Fax: 888-618-2510
Chesterton, Indiana, 46304
U.S.A.
Submitted: 4/13/2008 8:15:39 PM
Modified: 5/7/2008 9:16:55 PM
Mark
Washougal, WashingtonAfter numerous e-mails to SMM/Scott McKinney about different parts, I sent money for a set of pipes. When I didn't get a tracking number, I sent another e-mail requesting it. Scott McKinney never shipped the pipes and won't refund my money even though he reported he would get with me ASAP to the Indiana BBB. That was on 3/5.
I have filed a complaint with the Attorney Gnerals office on Attempt to Defraud charges.
Mark
Washougal, Washington
U.S.A.
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Updates & Rebuttals:
- SMM Ripoff FIle Complaints Now Mark [4/14/2008 3:31:52 PM]
- Indiana Attorney General Response Mark [4/21/2008 8:58:01 PM]
- SMM Response... Scott McKinney @ SMM [5/7/2008 4:42:55 PM]
- Additional Info/Rebuttal to Scott McKinney Mark [5/7/2008 8:44:58 PM]
SMM Ripoff FIle Complaints Now
Anyone that has had problems getting parts or refund from SMM/Scott McKinney needs to file a report here: https://complaint.ic3.gov/Default.aspx
Indiana Attorney General Response
Got a reply to my complaint with the Indiana Attorney General's Office assigning a case number and a person to work with for my complaint. Hopefully we can resolve this mess. More to follow...
Submitted: 5/7/2008 4:42:55 PM
Modified: 5/7/2008 6:48:58 PMScott McKinney @ SMM
Chesterton, IndianaU.S.A.
SMM Response...
Hi Everyone. This is Scott McKinney, owner of SMM Performance Parts LLC from Chesterton, Indiana. I am filing a rebuttal since this report is very inaccurate and needs to be addressed professionally. As always there are two points of views or sides to a story or situation.
In this case, the disgruntled customer has reported his un-happy comments about SMM, since the transaction ended up not being completed to his liking or preference. This customer paid for a product securely using PayPal, where there is buyer & seller protection. There are certain protection rights on PayPal, due to internet fraud and constant dissatisfied customers. Unfortunately, there is no way every single customer can be happy with their purchase or sale. When servicing over several hundred or thousand customers per year, there will always be a few un-happy customers, unfortunately.
In this case, the customer paid using PayPal securely and then began to open a dispute later in time because his product was not received in a time frame in which he found acceptable. Of course, there were extenuating circumstances, as this product had to be directly shipped from the manufacturer; therefore delays were a bit longer than normal. Although, the customer proceeded to become very inpatient and very unprofessional with this transaction, therefore filed a dispute. There were several factors which played a part in this refund process, and PayPal does mediate all transaction disputes. The factors were that, I had already ordered the product from our supplier, paid shipping costs, and would now incur restocking fees, all of which ended up with the customer receiving a partial refund. As I am sure everyone knows, businesses are in business to make a profit, not lose money. This impatient customer with a sudden change of heart would not be the deciding factor on a sale with negative profit. PayPal mediates all transactions fairly and properly in accordance with their company policy. We incurred shipping and restocking fees and the unpleasant and impatient customer did have to adhere to this as well. If this outcome was not appropriate, PayPal would not have decided on such an outcome.
Bottom line, we are a good honest company with the best intentions to supply our customers with great services and great products. I personally run the company and guarantee satisfaction with my customers to the best of my ability. Look forward to doing business with any future customers reading this post, and hopefully all other transactions from here out can be as pleasant as possible!
Sincerely,
Scott McKinney
SMM Performance Parts LLC
Sales@GoSMM.com
Additional Info/Rebuttal to Scott McKinney
The owner's rebuttal is about another customer that he ripped off, not me. He can't even read this complaint, has not responded in a timely manner to the BBB complaints and continues to be in the stratosphere thinking that people will continue to even entertain the idea of trying to buy anything from this rip-off company. Order your parts from a reputable company that is not on the Rip Off Report; they're on here for a good reason!
Here's a quick recap: I ordered a set of pipes for an 04 Ford F350 CCLB. Sent payment electronically at Scott McKinney's request, stating he would save on fees. No parts came and I asked for a refund. Scott McKinney made a statement in an e-mail to the Ft Wayne BBB stating he was getting with me ASAP for a refund.....that was on 3/5/08. So just a couple more points: first the man can't read and secondly he is in his own time zone. Lastly, Scott McKinney doesn't have the integrity to even answer any the e-mails and faxes I have sent. This 20 something guy works out of his grandmother's house and regularly scams his customers....per an ex-employee.
Stay as far away from SMM Performance Parts/ Scott McKinney or you will be writing a similiar report here.
Rebuttal Box
Respond to this report!
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company? Victim of this person/company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don´t let them get away with it!Repair Your Reputation
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