Report: Audio Lunchbox
Category: Internet Fraud
Audio Lunchbox Did not provide working download for music purchased, No response when emailing support Los Angeles California
*Consumer Comment ..AUDIO LUNCH BOX, LLC DEFUNCT
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Audio Lunchbox
Fax:
Los Angeles, California,
U.S.A.
Submitted: 5/6/2008 12:42:34 PM
Modified: 7/17/2008 5:34:30 PM
Jerry
Orange Park, FloridaI searched online for particular remixes of songs. When I did, I came upon www.audiolunchbox.com I chose the songs I wanted and entered my payment information. I then received a generated email response from the software of which they use. It read like this:
Thank you for your recent purchase at audiolunchbox.com.
Please keep this email as a record of your transaction.
Transaction ID:XXXXXXXXXX
I then went back to their website and attempted to download the songs I paid for. As I did, I realized the downloads I downloaded were empty mp3 files. I continued to troubleshoot this until I realized their website was not working as they advertised.
At that time, I contacted with the following email:
************************************************
I cannot seem to download the files. Could you please help me?
Thank You,
************************************************
I waited several hours and did not receive a response. Concerned about getting my songs, I realized their website only gave a 24 hour time limit to download the songs purchased. I then decided to respond again with:
************************************************
I cannot download the songs I purchased. Where is a valid link to where I can download them?
Please assist me with this.
Thank You,
Date Transaction ID Amount
05/05/2008 - 01:46 PM XXXXXXXXXX $5.94
pages: 1
************************************************
Still, I received no response. So again, I emailed the following:
************************************************
I cannot Download. Third Email Sent. Please respond as soon as possible. Cannot download from link provided after purchasing the following:
Date Transaction ID Amount
05/05/2008 XXXXXXXXXX $5.94
pages: 1
Thank You,
************************************************
Today, I attempted to email them again with screenshots of their website not allowing me to download the music I purchased. Still no response. Here is what I wrote:
************************************************
I purchased
Xanadu (The Remixes)
by Olivia Project featuring Paula
as you can see here: Screenshot of their website
However, everytime I click on Download, an empty file downloads. That's it. I am not getting what I paid for. I haven't heard from anyone and the time is running out. I want the songs. BUt I am not happy there is no response. I would like for your organization to please either email the songs to me. Or, fix your website. If I do not hear from you today, I will be forced to reverse the payment with my financial institution.
Thank You,
************************************************
The last communication I am had with the AudioLunchbox.com is as follows:
************************************************
I am reporting your website to the Rip Off Report with all the documentation included. I have emailed your support email 4 times after making my purchase yesterday about this time. I have yet to receive one response. For this reason, I am going to warn others not to make purchase on your website and will continue to pursue this until I get my money back.
Concerned,
************************************************
I urge everyone reading this report NOT to patronize www.audiolunchbox.com since there is no support to assist you in getting what you paid for. Be warned and spread the word. To this day, I have not heard from this organization.
Jerry
Orange Park, Florida
U.S.A.
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Updates & Rebuttals:
- Audio LunchBox Jerry [5/6/2008 6:37:06 PM]
- AUDIO LUNCH BOX, LLC DEFUNCT Gabby [7/17/2008 2:11:17 PM]
Audio LunchBox
Amazingly after placing this report, it took mere hours for AudioLunchBox to respond to me. I the customer was ignored. However, the email sent from RipOff Report was heard loud and clear. What does this say about AudioLunchBox? I would come to the conclusion it says, 'the customer isn't that important to them. Here is what they wrote:
'We apologize for the inconvenience. The selected album(s)/track(s) are, unfortunately, unavailable at this time. We have issued a refund in the amount of $5.94 back to your credit card. The credit should be available in 3-5 days depending on your provider. Let us know if you need any further assistance.
Regards,
The Audio Lunchbox Support Team'
AUDIO LUNCH BOX, LLC DEFUNCT
Just an FYI I am doing some work and this client came across my desk, Audio Lunch box LLC is Now out of business. I wont be collecting the money they owe me either. AUDIO LUNCH BOX
29947 ABENIDA DE BANDERA 68
CA 973-252-6746
NUMBER IS DISCO
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