I worked for this company for 3 years, and finally got feed up with what I saw on a day to day basis.

This company is in the business of calling on customers in the farming, construction, auto business, basically anyone that will use their tools. One the surface it looked like a great job to me.

In reality this company berates and lies to customers just to get their products out the door. All the sales trainers teach this method. Anything from cussing out wifes and secretaries of customers to literally threaten customers if they do not buying their products. I also received complaints from customers on a daily basis of highly inflated charges being added to their invoices. Ace would add upwards of 28% additional charges to customers, even if the salesman would submit the order with no freight or charges to be added.

Ace treats both its internal and external sales force in the same way. The owner (Tim) constantly changes policy and pencil whips checks. It was also not uncommon to find customers that never returned their product back to Ace and yet we as salesmen still got charged back not only for the product but the overly inflated freight as well.

The only benefit I found to working at this place was the huge amount of customers we would get from other companies that the owner would recruit on, and then later screw over. We would receive large amounts of existing customers from other salesmen that were not in our building. There were in other states, I believe Idaho, Arizona, Florida, and Ohio. I think they would catch on to Ace's changing of policy after they would recruit them, then they would leave and we would get all of their accounts.

Even though I made decent money there, I just cannot keep lying and yelling at customers. And to anyone thinking about working for this company stay away. I have since gone on to a more reputable supplier and have been happy with their product line and customer service.

Fisk
Boise, Idaho
U.S.A.