Report: Yelp
Category: Internet Marketing Companies
Yelp - Jeremy Stoppleman - Nish Nadaraja - Stephanie Ichinose Yelp allows false and libelous business reviews to remain on website , and then solicits payment to remove them San Francisco California
*Consumer Comment ..My customer/consumer experience of this site is bad
Yelp
Fax:
San Francisco, California, 94105
U.S.A.
Submitted: 9/6/2008 6:33:56 PM
Modified: 12/26/2008 10:05:15 PM
Billk
Saratoga, CaliforniaOur store is Razzberry Lips in San Jose. We had a woman falsely accuse us of being 'racisit' on Yelp.com.
She showed up 30 minutes late for an appointment and we couldn't give her the full minutes of service , because we are booked back. She was told well in advance to be on time because of this.
Yelp would not remove this review , despite many requests.
Yelp's sales reps use negative postings as a 'lead source' to call the owner and attempt to sell Business Owner Accounts.
I received a phone call from a sales rep named Summer who stated that negative reviews could be moved to the bottom of the page and possibly removed in the future if I purchased a Business Owner Account.
The hypocrisy of the Yelp founders Jeremy Stoppelman and Russel Simmons is legendary , and is further amplified by their removal of my negative 'review' of Yelp on their own website. So much for , 'The voice of the people' or 'Real People. Real Reviews'
Yelp hires paid 'Yelpers' $15 / dollars an hour to write reviews because their business model is not succeeding. The ads for paid Yelpers can be found on Craigslist in every metro area in the U.S. You could call this, ' Paid People . Fake Reviews'.
Bill
Saratoga, California
U.S.A.
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Updates & Rebuttals:
- My customer/consumer experience of this site is bad Valcrow [12/26/2008 6:05:04 PM]
My customer/consumer experience of this site is bad
With this yelp site it was different for me.
First off, the site is a joke and messed up.
Id go to places that had great reviews and experience very poor, rude, CRAPPY service. *examples are like la fonda, dicks last resort etc, or autoshops*
When I wrote my negative feedback, it was quickly deleted, EVEN IF IT WAS IN THE GUIDE LINES!!!
I found that the owners employees wrote positive reviews, how can I tell? The idiot manager posted his real pic, that you could find on there official website, and said 'the above feedback is a discruntle cow with no life.' *aka the obvious la fonda owner stated b/c of his pic*
As for the places with negative reviews, I went and it was actually pretty good, both big or small businesses.
Maybe the reviews were fowl play or the business just cleaned up there act and the bad reviews stayed BUT...when my positive review was posted...IT was deleted rightaway.
So, as a customer I feel that its abuse to us as well as to businesses who are good and competitors are trying to eliminate.
Thats why yelp.com is on here b/c my experience is that they are a ripoff.^_^
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