Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #455730

Complaint Review: 1&1 Internet, Inc - CHESTERBROOK Pennsylvania

  • Submitted:
  • Updated:
  • Reported By: CLAREMONT California
  • Author Confirmed What's this?
  • Why?
  • 1&1 Internet, Inc 1and1.com CHESTERBROOK, Pennsylvania U.S.A.

1&1 Internet, Inc 1&1 Internet, Inc refuses to fix our problems CHESTERBROOK Pennsylvania

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

On 4-23-09 we re-located our corporate server to a new physical address. This directly affects our ISP address as our carrier changed for our internet service. Since 4-23-09 we have been informing 1&1 Internet, Inc. that there servers are still broadcasting our old IP address from our servers previous location and ISP. However, after nearly 50 e-mails and over 35 phone calls. 31 of these e-mails to their legal department they still choose not to address the problem. One of our parent company e-mail/communication systems have been down due to their server not being cleared of the old IP address. Their so-called technical support is no more technical than a 6 month old baby.

Furthermore, after the 31 e-mails to their legal e-mail only then do they finally have an attorney respond. Stating that because I am 1&1 Internet's customer I must abide by their guidelines. However, their guidelines of their agreement are null and void as they have breached their agreement to provide services that will not impede on the operation of our business. Furthermore, they have not ONE competent person within their corporation that will even address the issues we have brought to their attention.

Jwesley
CLAREMONT, California
U.S.A.

This report was posted on Ripoff Report on 05/27/2009 09:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/11-internet-inc/chesterbrook-pennsylvania-19087/11-internet-inc-11-internet-inc-refuses-to-fix-our-problems-chesterbrook-pennsylvania-455730. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now