Report: #1372337

Complaint Review: 11street Malaysia

  • Submitted: Wed, May 10, 2017
  • Updated: Wed, May 10, 2017
  • Reported By: khalil — Ipoh Malaysia
  • 11street Malaysia

    Internet
    USA

11street Malaysia - 11street.my is owned and operated under Celcom Planet Sdn. Bhd. -1113867-K- A joint venture between Celcom Axiata Berhad and SK Planet ltd. Made a purchase, received defective product. Got RMA and returned but still have not received refund after mor ethan 3 months. Kuala Lumpur, Malaysia Internet

Show customers why they should trust your business over your competitors...

Order # 201702061058482.

I made a purchase online with 11Street.my on February 6, 2017 but received defective product which I returned following all the processes an dgetting RMA after spending weeks of calling and emailing.  I was promised on March 18, 2017 in written via email that a full refund will be processed within 14 days but have not received the refund yet as of May 10, 2017.  

Total amount: RM108
Purchase Date: Feb 6, 2017
Transaction: DEBITCARD TXN D 060217 S STREET

Several emails sent but no response.  Several Phone calls made and asked for ESCALATION.  I was promsied that some one will get back to me but no luck.

Is it BAD BAD customer support or SCAM?  Whatever it is be very careful especially with expensive items.

Very frustrated and disappointed.

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This report was posted on Ripoff Report on 05/10/2017 02:10 AM and is a permanent record located here: http://www.ripoffreport.com/reports/11street-malaysia/internet/11street-malaysia-11streetmy-is-owned-and-operated-under-celcom-planet-sdn-bhd-1113-1372337. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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