Report: #1042987

Complaint Review: 1800PACKRAT

  • Submitted: Sat, April 13, 2013
  • Updated: Thu, April 18, 2013
  • Reported By: zefira — matthews North Carolina
  • 1800PACKRAT
    12810 Virkler Drive,suite 106, Charlotte NC 28273
    United States of America

Show customers why they should trust your business over your competitors...

Rented storage unit in November for remodel and move. Received call in Feb. advising of accident in Warehouse & requesting our presence.Discovered container had been dropped approx.18' and forklift had rolled over container ripping and crushing container & contents. They requested we ascertain damages but too dangerous-unstable container with many sharp edges.We demanded they unpack which required several days to hire as our belongings sat about the warehouse. Took many pictures.Submitted itemized list and replacement costs of approx.$10,600, plus cost of paying contractor to accompany me & help as I am disabled. Warehouse mgr. promised resolution in 2 weeks. This is April. We have been dodged, referred to other individuals who again do not respond. Our estimate has been misquoted. Promised rental reimbursement has not appeared. Employee who wrecked forklift was fired before we were called two days after incident. We have contacted Charlotte, Wake Forrest NC, Bethesda Md., and many individuals. We have called and written. Our emails are ignored. We are nearly ready to close on new home. We need reimbursement and apology.This is no way to run a company.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 04/13/2013 09:58 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 Author of original report


AUTHOR: zefira - ()

I did receive a message that PackRat was working on our claim - they made an offer for less than half of the damages ONLY if I sign a complete GAG order preventing me from talking or suing. I would have been happy to sign a somewhat similar document had I been reimbursed for all damages in a timely and polite manner. Less than half the actual damages will not replace the items I need that were destroyed by a careless employee we were told was not even trained. Less than half will not pay for the stress and discomfort I continue to suffer. One should not have to insure against malicious damage by untrained employees of the company hired to safeguard one's household possessions.
Respond to this report!

#2 Author of original report

Did I mention?

AUTHOR: zefira - ()

I forgot to mention that the Warehouse Manager TOLD us that the forklift driver had not been trained and had been fired before he even called us. The wrecked forklift had been set back upright before we arrived.

I am sick from stress and worry, cannot sleep, chronic pain is worse than usual. Packrat refuses requests for contacts, addresses & direct numbers. Will not even pay the basic insured rate we paid for unless we sign a 'gag' order. Cannot afford to replace household items we trusted them to store.
Respond to this report!

#3 General Comment

This Is Not My Complaint, and Have No Idea Why It's On My ROR Dashboard

AUTHOR: A - ()

This Is Not My Complaint, and Have No Idea Why It's On My ROR Dashboard
Respond to this report!

#4 UPDATE Employee

Re: Report #1043682

AUTHOR: 1-800-PACK-RAT - ()

Were sorry to hear about the situation thats occurred. As we have discussed with you on the phone, our claims department is working on your claim and we should have a resolution for you shortly.

If you have any further questions, please contact us at our main office number.

Thank you.
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.