1991Inc Items never arrived and 1991Inc will do nothing about it and very hard to get hold of Internet

I placed an order on boxing day. I had no problem with the waiting time which they said would be a month. When it got to the end of february I started trying to get in contact to find out where my item was. I had no reply for a very long time and i sent numerous emails. Eventually i recieved an email saying that my item had already been delivered which it had not. I have ben trying to ge tin contact with them to ask where it is and how I can get it however they are qucik to say "it is not our problem now" and our blaming it on the postal services. They will not even help me by telling me who to contact to try and find out where it is. Scammed me for a lot of money. Worst company i have ever brought from