• Report: #862554
Complaint Review:

1and 1

  • Submitted: Mon, April 02, 2012
  • Updated: Mon, April 02, 2012

  • Reported By: Susan — Phoenix Arizona United States of America
1and 1
701 Lee Road, Suite 300, Chesterbrook PA 19087 Internet United States of America

1and 1 1 and 1 1and1 is a ripoff Internet

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1and1 Internet has auto-renew of your registered domain names.  If your credit card changes (including if there is fraudulent activity on it and the issuer reissues a new card), they cannot rebill, so they send you an innocuous e-mail asking you to update your credit card.  The subject line of the e-mail does not state that there is a payment owing or asking whether you do want to renew the domain names.  Once it is sent to collection, the intiial collection fee (~$20)is larger than the renewal fee.  In addition, the collection agency charges a $12 processing fee.  This company has poor and unethical business practices.  BEWARE!

This report was posted on Ripoff Report on 04/02/2012 09:19 AM and is a permanent record located here: http://www.ripoffreport.com/reports/1and-1/internet/1and-1-1-and-1-1and1-is-a-ripoff-internet-862554. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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