Report: #268739

Complaint Review: 1and1 Internet - . - 1and1 Hosting

  • Submitted: Mon, August 20, 2007
  • Updated: Mon, August 20, 2007
  • Reported By: Davis California
  • 1and1 Internet - . - 1and1 Hosting
    Chesterbrook, Pennsylvania
    U.S.A. - Hosting 1& - 1and1 horrible customer service and stealing money Ripoff Chesterbrook Pennsylvania

Show customers why they should trust your business over your competitors... had a deal a while back 3 months hosting for $59 so I decided to get it because it included a few domains and it had some coupons I needed. After signing up I registered a few domains that I spent weeks trying to find and are irreplaceable. When I went to use the coupons they didn't work because they where 4 months old yet advertised as working. That pissed me off because that was the main reason for signing up.

So 3 months go by while developing other sites and working on those. I did not know that they would automatically sign me up for automatic payments and I get a message saying I was going to be billed within the next few days with no notice beforehand and its too late to cancel. So I thought nothing of it, because good registrars like godaddy, etc. wont give you the service instead of sending it to creditors.

So money hog 1and1 sends it to a creditor and I start getting letters in the mail saying I need to pay or they will wreck my credit. So I call the creditor and ask how much it is and how much longer I have to pay it off, they say its $59 or $64(I forget which one). So I pay it off a few weeks before the deadline. When I call to pay it off they say I owe them $74 instead of what they told me the last time I talked to them. So I was very irritated now but because I have the valuable domains I pay it. And for no reason I decide to check my credit card balance online, to find that they charged $86! I called back and there was nothing I could do.

So since I paid for another 3 months I figured I had a while before I needed to cancel the hosting, I didn't want to cancel it now because I would loose the 3 months. So last week, which should be the ending of month number 1 I get a email saying they are charging and its too late to cancel.

I just called 1and1 and told them that I just paid less than a month ago for 3 months hosting and the guy says 3 months went by since I was billed last time and even though I had no access to my account or domains I was charged for that hosting. I politely talk to him and tell him about the situation and he starts talking really rude to me and says that I'm wrong and I have to pay them. I told him that I never got any info saying I was ever going to be billed or the status of my account. He said that they still billed me because they saved all my data, but I tell him I had no data stored and he keeps interrupting me saying yes its stored. So I'm asking him if he's saying that I was charged for storing nothing and he starts threatening me saying that they will give it to a creditor and I will have ruined credit.

I recommend nobody buys from 1and1, they do not value their customers at all. They put the bill before you. I'm going to have to waste another $60+ trying to get those domains back. Big companies like 1and1 smash their customers and forget that they should come first.


Davis, California
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This report was posted on Ripoff Report on 08/20/2007 07:25 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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