Report: #1382795

Complaint Review: 1st-art-gallery

  • Submitted: Mon, July 03, 2017
  • Updated: Mon, July 03, 2017
  • Reported By: Stewart — Los Angeles California USA
  • 1st-art-gallery

    Internet
    USA

1st-art-gallery 1st-art-gallery.com Liar, Liar, Pants on Fire Xiamen Internet

*UPDATE Employee: Unverified posts by Chinese competition

Show customers why they should trust your business over your competitors...

I bought a reproduction painting of Tamara de Lempicka’s ‘Autoportrait Green Bugatti’ from 1st-art-gallery.com. It was 8 weeks late in being shipped and then I received a letter from US Customs and Border Protection asking me to provide them with a copy of the licensing agreement as Lempicka’s work is under copyright. And as the painting had shipped from China they said that they were suspicious that it was an unauthorized copy as many pirated copies came from China, and that they would not release it until I had shown them authorization. I called 1st-art-gallery.com and spoke to David the owner, who I must confess had an accent much more similar to Benjamin Netanyahu’s rather than Donald Trump’s, he told me to inform US Customs that it was only ‘Inspired by’ Tamara de Lempicka. So I contacted US Customs and told them what David had told me, they replied that although it was badly painted it was still a copy of  Lempicka’s ‘Autoportrait Green Bugatti’ and therefore needed a license. I contacted David from 1st-art-gallery.com again and he confessed that they didn’t have a license to make copies of Lempicka’s work so I asked him for my money back as I couldn’t get the painting as it was stuck in US Customs who wouldn't release it. He replied that since 19 days had passed since 1st-art-gallery.com shipped the painting that their guarantee had expired after 7 days so they wouldn’t refund me one cent. I pointed it that it was their fault not mine that it was still held up in US Customs to which David barked in reply, ‘No refund, never refund, we never ever refund’, and slammed the phone down.

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This report was posted on Ripoff Report on 07/03/2017 05:11 AM and is a permanent record located here: http://www.ripoffreport.com/reports/1st-art-gallery/internet/1st-art-gallery-1st-art-gallerycom-liar-liar-pants-on-fire-xiamen-internet-1382795. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Unverified posts by Chinese competition

AUTHOR: Mike Mitchelle - (United States of America)

Ripoffreport.com allows any person to post on their website, without verifying their claims.

Unfortunately one of our Chinese competitors is a mentally disturbed individual, who for many years has been trying without success to damage the reputation of our company.

It is easy to see that all the posts pertaining to our company were written by the same individual, all exhibiting the same childish language, ridiculous over the top claims, and the grammar of a ten years old.

His nonsense ranges from the company being owned by the Chinese Military, to stories of product recalls and toxicity, and posting fake reviews as if he was a real customer.

We have recently retained the services of an attorney in order to locate and prosecute this person but until then, please review the images attached to this response, showing that the images that this person is adding to his "complains" are fake images that can be found in numerous sources online. 

For real verified and unbiased reviews from real customer please visit:

https://www.trustpilot.com/review/www.1st-art-gallery.com

Where our rating is Excellent with a 9.8/10 score.

We are by far the largest and most respected art gallery in the world. We have more than 100,000 happy customers in more than 100 different countries. We operate online since 2003, the time before Facebook, Twitter or YouTube were founded.

No reproduction company in the world has the amount of experience we have and when it comes to the quality of the paintings or customer service we are by far your best choice.

Our testimonials page is packed with video and image testimonials which cannot be faked:

http://www.1st-art-gallery.com/testimonials.html

Notice that we receive dozens of testimonials each month.

You can view hundreds of recently painted reproductions and judge the quality of our paintings yourself here: 

http://www.1st-art-gallery.com/photo-testimonials.html

You can "test" our customer service by sending us an email to service [at] 1st-art-gallery.com . You'll receive a reply within six hours, usually much faster.

You may also call us during business hours at  1-888-4178278. If we're busy answering other calls, leave a message and we will return your call within a few minutes.

Our return policy and money-back guarantee policy can be read here:

http://www.1st-art-gallery.com/100guarantee.html

Videos of paintings being made can be viewed here:

http://www.1st-art-gallery.com/inside-our-studio.html

Our frequently asked questions page:

http://www.1st-art-gallery.com/faq.html

If you have any question or concern please contact us at service [at] 1st-art-gallery.com

Mike Mitchell,
Operations manager at 1st Art Gallery

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