Report: #1391442

Complaint Review: 1st-art-gallery

  • Submitted: Wed, August 09, 2017
  • Updated: Wed, August 09, 2017
  • Reported By: Tommy Gun — Philadelphia Pennsylvania USA
  • 1st-art-gallery

    Internet
    USA

1st-art-gallery 1st-art-gallery.com You May Have Heard of ‘Shabby Chic’ but What About ‘Shabby Chagall’? Xiamen Internet

*UPDATE Employee: Unverified posts by our Chinese competition

*UPDATE Employee: Verifyied posting by our competition

Show customers why they should trust your business over your competitors...

Shabby Chic is a style of interior décor that shows signs of wear and tear or where new items are distressed to achieve a shabby look. I got a reproduction painting version of ‘Shabby Chic’ when I received a very shabby Chagall reproduction painting from 1st-art-gallery which I had foolishly commissioned for $400. It wasn’t in their online catalog but I sent them a photo which I have attached and asked them for a faithful reproduction. I waited the agreed 4 weeks for them to paint it, then waited another 2 weeks and then yet another 2 weeks before I finally received it in a battered cardboard tube from China. They had promised me a photo of the finished painting before shipment but forgot to send it so it was with some anticipation that I unrolled the packed painting. [continued below]....

..... Then my heart sank and my anger rose as it looked like a child had badly painted it.

I quickly emailed 1st-art-gallery to arrange a refund but David from 1st-art-gallery told me they only refunded paintings on their website not commissioned paintings. I told him the colors were wrong, that the details on the houses at the bottom were absent and that the two birds on the violin player’s knee were missing. ‘Look’, smug David replied, ‘I’ll knock $10 off your next painting order with us, $5 for each missing birdie’, then he disconnected the call. Needless to say, I won’t ever be ordering from them again and I advise you not to order from 1st-art-gallery too, unless you’re a big fan of the Shabby Chagall look.

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This report was posted on Ripoff Report on 08/09/2017 04:04 AM and is a permanent record located here: http://www.ripoffreport.com/reports/1st-art-gallery/internet/1st-art-gallery-1st-art-gallerycom-you-may-have-heard-of-shabby-chic-but-what-abou-1391442. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#1 UPDATE Employee

Unverified posts by our Chinese competition

AUTHOR: Mike Mitchelle - (United States of America)

Attached to this rebuttal an imagine proving that all the posts about our company are fake and made by the same Chinese company.

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#2 UPDATE Employee

Verifyied posting by our competition

AUTHOR: Mike Mitchelle - (United States of America)

Ripoffreport.com allows any person to post on their website, without verifying their claims.

Unfortunately one of our Chinese competitors is a mentally disturbed individual, who for many years has been trying without success to damage the reputation of our company.

It is easy to see that all the posts pertaining to our company were written by the same individual, all exhibiting the same childish language, ridiculous over the top claims, and the grammar of a ten years old.

His nonsense ranges from the company being owned by the Chinese Military, to stories of product recalls and toxicity, and posting fake reviews as if he was a real customer.

We have recently retained the services of an attorney in order to locate and prosecute this person but until then, please review the images attached to this response, showing that the images that this person is adding to his "complains" are fake images that can be found in numerous sources online. 

For real verified and unbiased reviews from real customer please visit:

https://www.trustpilot.com/review/www.1st-art-gallery.com

Where our rating is Excellent with a 9.8/10 score.

We are by far the largest and most respected art gallery in the world. We have more than 100,000 happy customers in more than 100 different countries. We operate online since 2003, the time before Facebook, Twitter or YouTube were founded.

No reproduction company in the world has the amount of experience we have and when it comes to the quality of the paintings or customer service we are by far your best choice.

Our testimonials page is packed with video and image testimonials which cannot be faked:

http://www.1st-art-gallery.com/testimonials.html

Notice that we receive dozens of testimonials each month.

You can view hundreds of recently painted reproductions and judge the quality of our paintings yourself here: 

http://www.1st-art-gallery.com/photo-testimonials.html

You can "test" our customer service by sending us an email to service [at] 1st-art-gallery.com . You'll receive a reply within six hours, usually much faster.

You may also call us during business hours at  1-888-4178278. If we're busy answering other calls, leave a message and we will return your call within a few minutes.

Our return policy and money-back guarantee policy can be read here:

http://www.1st-art-gallery.com/100guarantee.html

Videos of paintings being made can be viewed here:

http://www.1st-art-gallery.com/inside-our-studio.html

Our frequently asked questions page:

http://www.1st-art-gallery.com/faq.html

If you have any question or concern please contact us at service [at] 1st-art-gallery.com

Mike Mitchell,
Operations manager at 1st Art Gallery

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