• Report: #930344
Complaint Review:

1st art gallery

  • Submitted: Tue, August 21, 2012
  • Updated: Fri, August 31, 2012

  • Reported By: Dmitri K. — Hoboken New Jersey United States of America
1st art gallery
Internet China

1st art gallery Amateur painting by untrained housewife, China, Internet

*UPDATE Employee: Unverified posts by Chinese competition

*Consumer Comment: Not a great reproduction I agree, but for the price...

*REBUTTAL Owner of company: Lies, lies and more lies from competitors

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

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No museum quality here.Their quality varies widely and when you receive a picture of childish paint job they will refuse to fix it. It is bait and switch. You may get lucky and your copy might be painted by trained artists, but mine was done by some housewife who had no training at all. Cannot draw glass or marble cannot draw human hands , doesn't know how to draw hair, etc etc. Mind you my painting was small and dark in impressionist style ,so not some difficult Renascence painting. And still they failed completely. Their service people are arrogant and keep pushing you to accept garbage they produce. Order at your own risk and be warned they return policy is a lie as well. Their advertisement : Museum quality oil reproduction" is actionable lie.

This report was posted on Ripoff Report on 08/21/2012 09:24 AM and is a permanent record located here: http://www.ripoffreport.com/reports/1st-art-gallery/internet/1st-art-gallery-amateur-painting-by-untrained-housewife-china-internet-930344. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Unverified posts by Chinese competition

AUTHOR: Mike Mitchelle - (United States of America)

Ripoffreport.com allows any person to post on their website, without verifying their claims.

1st Art Gallery is a US based company.

Unfortunately one of our Chinese competitors is a mentally disturbed individual, who for many years has been trying without success to damage the reputation of our company.

It is easy to see that all the posts pertaining to our company were written by the same individual, all exhibiting the same childish language, ridiculous over the top claims, and the grammar of a ten years old.

His nonsense ranges from the company being owned by the Chinese Military, to stories of product recalls and toxicity, and posting fake reviews as if he was a real customer.

We have recently retained the services of an attorney in order to locate and prosecute this person but until then, please review the images attached to this response, showing that the images that this person is adding to his "complains" are fake images that can be found in numerous sources online. 

For real verified and unbiased reviews from real customer please visit:

https://www.trustpilot.com/review/www.1st-art-gallery.com

Where our rating is Excellent with a 9.8/10 score.

We are by far the largest and most respected art gallery in the world. We have more than 100,000 happy customers in more than 100 different countries. We operate online since 2003, the time before Facebook, Twitter or YouTube were founded.

No reproduction company in the world has the amount of experience we have and when it comes to the quality of the paintings or customer service we are by far your best choice.

Our testimonials page is packed with video and image testimonials which cannot be faked:

http://www.1st-art-gallery.com/testimonials.html

Notice that we receive dozens of testimonials each month.

You can view hundreds of recently painted reproductions and judge the quality of our paintings yourself here: 

http://www.1st-art-gallery.com/photo-testimonials.html

You can "test" our customer service by sending us an email to service [at] 1st-art-gallery.com . You'll receive a reply within six hours, usually much faster.

You may also call us during business hours at  1-888-4178278. If we're busy answering other calls, leave a message and we will return your call within a few minutes.

Our return policy and money-back guarantee policy can be read here:

http://www.1st-art-gallery.com/100guarantee.html

Videos of paintings being made can be viewed here:

http://www.1st-art-gallery.com/inside-our-studio.html

Our frequently asked questions page:

http://www.1st-art-gallery.com/faq.html

If you have any question or concern please contact us at service [at] 1st-art-gallery.com

Mike Mitchell,
Operations manager at 1st Art Gallery

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#2 Consumer Comment

Not a great reproduction I agree, but for the price...

AUTHOR: GeorgieBoy - ()

I agree with this customer that this reproduction is not very good and certainly not museum quality.

The face of the girl is well made (although not lit as per the original painting, perhaps that was the intention), but there is so much that is wrong with it - the glasses and tableware, the newspaper, the foreground chair with top hat too soft and the background face too sharp, the people in the distance way too sharp, the hue of the winter not white enough the letters on the window too crisp, I could go on...

I would not put this on my walls either, but for $289, not sure how much more you could expect. It's almost there, if they put their best artist on the case it could be remedied, you may have to pay another $289, but it would be worth it.

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#3 REBUTTAL Owner of company

Lies, lies and more lies from competitors

AUTHOR: David B - (USA)


This person is liar, this was probably posted by another company who is trying to damage our reputation. We offer a 100% money back guarantee so you can buy from us with
confidence. The only reason other companies are trying to damage our reputation is that they cannot match the quality of our paintings, our customer service and price.

We're uploading to this post an image of the original painting and the reproduction that we created for this "fake customer" so you can judge the quality for yourselves. The customer ordered a classical painting and requested that we change the face of the lady sitting on the right. You can see yourself that not only that the painting is of high quality but that the task of inserting the woman's face into the painting was executed beautifully by our artist. For this very complicated HANDMADE painting the customer paid only $289. This is a ridiculously low price to pay for a 100% handmade painting of such complexity, with the custom changes.

This "customer" did not even receive his painting, he was sent an image of the painting by email, refused to accept it, and received a full refund. It's either another company or
someone with serious issues. The quality of the painting was very high, it was painted by the same artists that paint all the paintings that we display on our testimonials page:

http://www.1st-art-gallery.com/testimonials.html

How could he be disappointing if he even did not receive the painting? He only received an image of it by email and could not have seen the real quality of the painting in person. If these are not lies - then by all means this person should update this post with proof of delivery or a tracking number, pictures of the package, etc.

We have on our website 1000s of testimonials, here is one from Chris Koster, the Attorney General of Missouri:

"George Caleb Bingham is one of the State of Missouri's most well-known artists. He takes on additional significance because of the role he  played in state government, serving as Treasurer of our state during the middle 19th century. This conference room within the Attorney General's office is dedicated to his work. 1st-Art-Gallery's reproduction of his paintings are impressive and
extraordinarily well done. Your work is greatly appreciated."

Many companies fake testimonials but if we would fake such a testimonial from an Attorney General, we would have been sued. So you can trust it's authenticity. Here are over 30 VIDEO testimonials from around the world: 

http://www.1st-art-gallery.com/video-testimonials.html

These cannot be faked either. If you have any question about our service and paintings please contact us.

 
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