Report: #769043

Complaint Review: 1st national processing

  • Submitted: Wed, August 24, 2011
  • Updated: Mon, December 19, 2011
  • Reported By: chuck — palm bay Florida United States of America
  • 1st national processing

    walnut creek, California
    United States of America

1st national processing Thompson merchant services Took money out of my debit account 3 months after I closed it out! walnut creek, California

*REBUTTAL Owner of company: NOT The same company...

*Consumer Comment: Similar Issue

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     Signed up with Thompson merchant services on the internet. then they moved me to another company called 1st national processing.
After several years,  they drastically increased rates by 500%, what was 5.00 to 10.00 a month became 50.00 to 100.00 and yes i have statements!
  Cancelled plan which took about 2 months and they kept charging me with all types of fees including a cancellation fee!
Then, to make matters worse, after account was closed for 3 months, they billed me for the year and debited my account $300.00!!! I bounced all kinds of checks and it was a total nightmare. , i was totally scammed and had to close bank account to avoid any more damage! How can they get away with this??
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Updates & Rebuttals


#1 REBUTTAL Owner of company

NOT The same company...

AUTHOR: Joe T. - (United States of America)

Hello,  this appears to be a common mistake though years ago we did inform merchants that Thompson Merchant Services is not the same company.  the fact is that Thompson Merchant Services hasn't represented First  National since at least 2008. Thompson Merchant Services began offering our own processing services since then so any issues with 1st National  are with them and we are NOT the same company. So as of 2008, when you  sign up with Thompson Merchant Services - you're actually with us... If we cannot board a merchant due to issues like credit we will let them know ahead of time that we're passing them on to a high risk provider.  But 1st National's billing practices has NEVER been the same as Thompson Merchant Services.

AGAIN, we are not the same company and don't even offer the same services - it's unfortunate that a firm that we used to represent has us lumped in with them in the area of complaints.

Any questions, email (((ROR redacted)))

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#2 Consumer Comment

Similar Issue

AUTHOR: Anonymous - (United States of America)

1st National has held over $6k of my funds for more than 18 months. William in the Risk Department will not respond. In fact, the company didn't even respond when approach by the California Attorney General's office.

Google the owner, who has been sued for an enormous amount of money, and you will see where the problem comes from.

There is STRENGTH in numbers. Help get this company stopped. Please lodge a complaint against them with both the California Attorney General's office, as well as the FTC - (it only takes 5 minutes) - 877-382-4357.
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