• Report: #878567
Complaint Review:

21st century insurance

  • Submitted: Fri, May 04, 2012
  • Updated: Fri, May 04, 2012

  • Reported By: Lonnie — Crawfordville Florida United States of America
21st century insurance
Internet United States of America

21st century insurance Poor customer service , not worth the savings Internet, Internet

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On March 12 2012, I made an change to my auto policy, I spoke to a customer service rep 'Kimberly" for 2 minutes and was very clear during the transaction to mail me my refund check, that I had closed the bank account that the original transaction was billed too.  She say's no problem but it may take 30 days.  This was acceptable to me.  I called back early May and spoke to another Kimberly she say's there is nothing she can do the money was sent to the original bank.  She put me through to Cynthia "her supervisor"  she says it's my problem I need to contact my bank and get the money from an account that is no longer open.

Today "May 5th" I spoke with Hugo he checked the recording of my original conversation and confirmed that I had instructed Kimberly, to mail me a check the account was no longer open. Then procedes to tell me they must get my money back before they can issue my refund.

This is the poorest customer service I have ever experienced from any insurance company.  They make a mistake and I am penalized.  I am expected to wait indefinately until the bank returns their money to get mine.  I'm giving them till Monday to get a check in the mail or I am switching back to Pxxxxxx.  (((REDACTED)))  Pxxxxxxx is higher but their customer service is excellent.

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 05/04/2012 05:13 PM and is a permanent record located here: http://www.ripoffreport.com/reports/21st-century-insurance/internet/21st-century-insurance-poor-customer-service-not-worth-the-savings-internet-internet-878567. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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