Report: #447011

Complaint Review: 21st Century Mortgage

  • Submitted: Mon, April 27, 2009
  • Updated: Sun, September 30, 2012
  • Reported By: Mt Sterling Kentucky
  • 21st Century Mortgage
    620 Market Place
    Knoxville, Tennessee
    U.S.A.

21st Century Mortgage pushy,unprofessional, rude Knoxville Tennessee

*REBUTTAL Owner of company: The lazy one

*Consumer Comment: Who's the Lazy One?

Show customers why they should trust your business over your competitors...

my huband and I also have the misfortune of having to deal with 21st Century Mortgage. The company have the laziest bunch of business professionals I have ever dealt with. They will not contact outside insurance companies, you have to contact them and tell them to fax a copy of your payments to them. Also like one of you our payment was late but it was not our fault the post office had lost the payment and they threatened to forclose. We had never been late with payments so this kind of hostility we felt was very rude and unprofessional. My husband recently died and they do not even want to talk about refinacing, why should they when they have us at 13.9% interest.

Diana
Mt Sterling, Kentucky
U.S.A.

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This report was posted on Ripoff Report on 04/27/2009 07:58 PM and is a permanent record located here: http://www.ripoffreport.com/reports/21st-century-mortgage/knoxville-tennessee-40353/21st-century-mortgage-pushyunprofessional-rude-knoxville-tennessee-447011. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

The lazy one

AUTHOR: Jmoe - (United States of America)

K luv is your real name Wes harris
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#2 Consumer Comment

Who's the Lazy One?

AUTHOR: K Luv & The Sauce - (U.S.A.)

Why should they have to get your insurance info for you? They probably have like a million loans. I have to give my mortgage company and car loan company proof of insurance. They're not going to go looking for it.

And how is it their fault the post office lost your payment? Shouldn't you be trashing them?
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