• Report: #726075
Complaint Review:

21st Mortgage Corporation, Knoxville, TN

  • Submitted: Thu, May 05, 2011
  • Updated: Thu, May 05, 2011

  • Reported By: LaTonya — Buckner Arkansas United States of America
21st Mortgage Corporation, Knoxville, TN
Internet, Tennessee United States of America

21st Mortgage Corporation, Knoxville, TN 21st Mortgage threats and lying about MY insurance claim funds and payments Internet, Tennessee

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When I first entered the words 21st Mortgage complaints, I had no idea there were so many individuals just like me.  These individuals have all had terrible experiences with this company.  I too, have had the harrassing phone call, the extremely rude customer service, and also calling my neighbors and telling them about my personal business. I have had my 2000 Palm Harbour home for almost five years now. I have so many complaints, but this one just took place today! I recently had a insurance claim closed on my account.

My agent, Marty,  asked me to send the contractors estimate for repairs and pictures of the completed work. I did this. The claim was for 4315.00 after the 500 deductable. It clearly states on there claims checklist, that any claims under 5000 and if the account is current I would get half of the claim upfront. That did not happen. No worries. After everything was completed I had to keep calling them to get my money. I faxed her a note asking the company to deduct 37.00 for a shortage they claimed I had on my March payment and also my April payment out of my claim money.

That left a total of 3642.41. The contractor's pay and the materials total 1200.00, leaving my claim check totaling 2442.41. They sent me a check for 1204.51! When I called Marty last Thursday, she agreed that I was due 1237.90 more and she contact accounting and get my other check cut.  When I called her back today, because I hadn't received my other money, she told me that there was no more money to disburse! She also told me I had better be careful! I ask why, and she said I was get money that wasn't there. When I told I had all of documents and knew exactly what I entitled she said that she wasn't gonna sit on the phone and pick this apart with me anymore.

I then ask for this info to be faxed to me. I called back to give her the fax number and she refused to answer the phone. It rang for 10 to 12 minutes and no one ever picked it. I am so tired of this company. I hope they realize everyone doesn't just accept what they do or say and go on with lives. 1237.90 is not a million dollars, but it is what owed to me! Since I have the home, my monthly payments started a 433.00 now at present it is 633.00. They are very unprofessional and rude. I am currently speaking to someone who can help get some justice in this matter.

This report was posted on Ripoff Report on 05/05/2011 12:02 PM and is a permanent record located here: http://www.ripoffreport.com/reports/21st-mortgage-corporation-knoxville-tn/internet-tennessee-37901/21st-mortgage-corporation-knoxville-tn-21st-mortgage-threats-and-lying-about-my-insuran-726075. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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