When I first entered the words 21st Mortgage complaints, I had no idea there were so many individuals just like me. These individuals have all had terrible experiences with this company. I too, have had the harrassing phone call, the extremely rude customer service, and also calling my neighbors and telling them about my personal business. I have had my 2000 Palm Harbour home for almost five years now. I have so many complaints, but this one just took place today! I recently had a insurance claim closed on my account.
My agent, Marty, asked me to send the contractors estimate for repairs and pictures of the completed work. I did this. The claim was for 4315.00 after the 500 deductable. It clearly states on there claims checklist, that any claims under 5000 and if the account is current I would get half of the claim upfront. That did not happen. No worries. After everything was completed I had to keep calling them to get my money. I faxed her a note asking the company to deduct 37.00 for a shortage they claimed I had on my March payment and also my April payment out of my claim money.
That left a total of 3642.41. The contractor's pay and the materials total 1200.00, leaving my claim check totaling 2442.41. They sent me a check for 1204.51! When I called Marty last Thursday, she agreed that I was due 1237.90 more and she contact accounting and get my other check cut. When I called her back today, because I hadn't received my other money, she told me that there was no more money to disburse! She also told me I had better be careful! I ask why, and she said I was get money that wasn't there. When I told I had all of documents and knew exactly what I entitled she said that she wasn't gonna sit on the phone and pick this apart with me anymore.
I then ask for this info to be faxed to me. I called back to give her the fax number and she refused to answer the phone. It rang for 10 to 12 minutes and no one ever picked it. I am so tired of this company. I hope they realize everyone doesn't just accept what they do or say and go on with lives. 1237.90 is not a million dollars, but it is what owed to me! Since I have the home, my monthly payments started a 433.00 now at present it is 633.00. They are very unprofessional and rude. I am currently speaking to someone who can help get some justice in this matter.