Complaint Review: 24-7 Press Release - 24-7pressrelease.com - Burnaby British Columbia
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- Author Confirmed
- 24-7 Press Release - 24-7pressrelease.com #28558 - 4050 Hastings Street Burnaby, British Columbia U.S.A.
- Phone: 646-417-8294
- Web:
- Category: Internet Marketing Companies
24-7 Press Release - 24-7pressrelease.com Stole 89 Dollars from My Bank Account by Double Billing Me Burnaby British Columbia
*REBUTTAL Owner of company: 24-7pressrelease - Incorrect Information Posted Regarding Press Release Distribution Service
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I sent a press release using 24-7 Press Release. This service was supposed to cost $89, and it did at first. But about two weeks later the company charged the amount to my credit card a second time. What a scam!
Their distribution service didn't even get me one single call from any reporter. Sure it got me a listing in google, but I could have done that for free. And now they want to bill me twice!
I tried contacting the company regarding this but everyone who worked their seemed rude and were unwilling to cooperate. They told me that the mistake was being corrected, but that was a LIE. It's been two additional weeks and I'm still missing 89 dollars that is rightfully mine.
Jason
KANSAS CITY, Missouri
U.S.A.
This report was posted on Ripoff Report on 03/25/2009 07:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/24-7-press-release-24-7pressreleasecom/burnaby-british-columbia-v5c-6j4/24-7-press-release-24-7pressreleasecom-stole-89-dollars-from-my-bank-account-by-double-437424. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
24-7pressrelease - Incorrect Information Posted Regarding Press Release Distribution Service
AUTHOR: 24-7 Press Release Service Distribution Newswire - (Canada)
SUBMITTED: Friday, April 10, 2009
The claims posted by "Jason" are inaccurate.
Claim #1:
"But about two weeks later the company charged the amount to my credit card a second time"
Fact:
24-7PressReleases uses two highly regarded, reputable credit card processing companies for transaction processing. PayPal & 2CO. We do not have the ability to "double charge" a customer. If PayPal or 2CO had charged a customer twice, they would be required to contact the processing company. The only way a customer would be charged twice is if they submitted the same press release twice.
* * *
Claim #2:
Their distribution service didn't even get me one single call from any reporter. Sure it got me a listing in google, but I could have done that for free. And now they want to bill me twice!
Fact:
If a customer does not submit a press release that is of interest to a journalist, or if a customer does not submit a press release that is professionally written we cannot force journalists or reporters to publish a story. This is up to the individual submitting the press release to ensure it is of interest to the public and written in a professional tone. For the being billed twice, please see Claim #1 response.
Press Release Distribution Service 24-7pressrelease.com also offers a proof of distribution report for all paid packages of $49 or more.
* * *
Claim #3
I tried contacting the company regarding this but everyone who worked their seemed rude and were unwilling to cooperate. They told me that the mistake was being corrected, but that was a LIE. It's been two additional weeks and I'm still missing 89 dollars that is rightfully mine.
Fact:
Press Release Distribution Service 24-7pressrelease.com is known for its excellence in customer service and is also an upstanding member of the Better Busiess Bureau. If a customer has a valid complaint, 24-7pressrelease does everythig possible to resolve the situation equitably and has never had a problem. If Jason would like to contact the company with his press release order number, and the date that it was submitted, we would be happy to review his case and provide a resolution.
Our two customer service agents also are top in the industry.
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strict standards for business conduct.
