Report: #174163

Complaint Review: 24 Hour Fitness Center

  • Submitted: Tue, January 31, 2006
  • Updated: Wed, April 26, 2006
  • Reported By: Beaumont Texas
  • 24 Hour Fitness Center

    Spring, Texas
    U.S.A.

Show customers why they should trust your business over your competitors...

Been trying to cancel. 3 phone calls, 2 in-person visits, over an hour on-hold. Paid 1st and last months fees when I joined. They're still billing me and it's been almost 60 days since I got a written statement of cancellation. It's better to pay twice as much at a reputable gym than to pay those thieves at 24. How can a company get away with this?

Doc
Beaumont, Texas
U.S.A.
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This report was posted on Ripoff Report on 01/31/2006 07:52 PM and is a permanent record located here: http://www.ripoffreport.com/reports/24-hour-fitness-center/spring-texas/24-hour-fitness-center-ripoff-impossible-to-cancel-membership-when-will-it-ever-end-sprin-174163. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
6Consumer
0Employee/Owner

#1 Consumer Comment

What is it with gyms?

AUTHOR: Giselle - (U.S.A.)

I swear, every gym I've ever been a member of has tried to make it impossible for me to cancel membership. And yeah, the desk monkeys will either give conflicting (and incorrect) information or will say "I dunno" when asked how to cancel a memberhip. The last gym I belonged to (name of gym irrelevant), I delived a cancellation notice in person, I sent a copy via trackable method AND sent a copy to their home office via trackable method. I also faxed the d**n thing. I kept copies of all my "proof of receipt", made careful notes about who I talked to, when and what was said and when the jerks still claimed they hadn't received any cancellation notices from me, I informed them as to all my "proof" and whadda ya know? they suddenly found a copy of my letter and cancel the d**n account immediately.
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#2 Consumer Comment

Might Help

AUTHOR: Cory - (U.S.A.)

My folks went through that crap. They sent them a certified letter, return receipt requested. That stopped the clock. They wouldn't take it verbally, at the club or over the phone even though they tried twice. They had to contest the last couple of months with their credit card company. Hope it helps.
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#3 Consumer Comment

Might Help

AUTHOR: Cory - (U.S.A.)

My folks went through that crap. They sent them a certified letter, return receipt requested. That stopped the clock. They wouldn't take it verbally, at the club or over the phone even though they tried twice. They had to contest the last couple of months with their credit card company. Hope it helps.
Respond to this report!

#4 Consumer Comment

Might Help

AUTHOR: Cory - (U.S.A.)

My folks went through that crap. They sent them a certified letter, return receipt requested. That stopped the clock. They wouldn't take it verbally, at the club or over the phone even though they tried twice. They had to contest the last couple of months with their credit card company. Hope it helps.
Respond to this report!

#5 Consumer Comment

Might Help

AUTHOR: Cory - (U.S.A.)

My folks went through that crap. They sent them a certified letter, return receipt requested. That stopped the clock. They wouldn't take it verbally, at the club or over the phone even though they tried twice. They had to contest the last couple of months with their credit card company. Hope it helps.
Respond to this report!

#6 Consumer Comment

I couldn't agree with you more

AUTHOR: D. - (U.S.A.)

I have been a member for three year and over the past year have had the worst time getting anyone at their corporate office to help out. Whenever you call the customer service desk, the standard answer is "I don't know", I'd like to know what they do know and go from there.
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