Report: #1365280

Complaint Review: 24 hour fitness

  • Submitted: Sat, April 01, 2017
  • Updated: Sat, April 01, 2017
  • Reported By: Dougm — Houston Texas USA
  • 24 hour fitness
    3201 louisiana st
    houston, Texas
    USA

24 hour fitness charging me for another subscription after cancellation houston Texas

*Consumer Comment: Gees

Show customers why they should trust your business over your competitors...

24 hour fitness started charging me for another membership after they cancelled it.  I was promised that when I added this person to my account to give them a discount this would not happen if they canceled.  I specifically asked this question! and was told it would not happen.

After looking at my statements I have been getting charged 50 dollars for this persons membership for the past 10 months bringing the total of 500 dollars! This is not the first time I have been lied to by 24 hour fitness at this location when siging up for a membership it is clearly a broken business practice.

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This report was posted on Ripoff Report on 04/01/2017 10:20 AM and is a permanent record located here: http://www.ripoffreport.com/reports/24-hour-fitness/houston-texas-77006/24-hour-fitness-charging-me-for-another-subscription-after-cancellation-houston-texas-1365280. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Gees

AUTHOR: Robert - (USA)

So what you have just told us that in 10 months you failed to review your statements. If this is a debit card you also failed to reconcile your checking account in this amount of time. This also tells us that you have failed to provide proper account management for almost a year(at least). Where we can only hope that you don't have any other "invalid" charges showing up.

Now, I am not going to go into the whole "But they told me they would stop the withdraw". As yes they "should" have done that. But you "should" have also followed up.  "Trust but Verify".  It would have taken you 30 seconds to review your stamenent the first month to "verify" that they didn't charge you. But you failed to do that.  If you discovered this the first or even 2nd month, you would have a valid complaint   But at 10 months the responsibilty for this shifts to you.

Now you say...so they just have a right to take my money if it takes me 10 months to discover it.  The short answer is YES
and the Federal Goverment agrees.

Per the Fair Credit Billing Act, you do have liability protections against unauthorized charges. BUT it is up to the account holder(YOU) to report it within specified(and reasonable) time limits that would minimize the loss.

The FCBA gives you a maximum of 2 statements from the time the invalid charge appears to dispute it.  After that the card holder is 100% responsible for any "loss".  So if you have an issue with this perhaps you should take it up with the Federal Governemnt. Or better yet start to actually manage your accounts properly.

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