Report: #1011508

Complaint Review: 24 Hour Fitness

  • Submitted: Sat, February 09, 2013
  • Updated: Sat, February 09, 2013
  • Reported By: Tony — Ontario California United States of America
  • 24 Hour Fitness
    2403 Vinyard Ave Suite D
    Ontario, California
    United States of America

24 Hour Fitness 24 Hour Fitness "Failure to Honor Their Contract" Ontario, California

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Ive been a member of 24 Hour Fitness since 1992. I signed a membership contract with 24 Hour Fitness in which I was to purchase a three year membership up front and in turn was to receive a guaranteed lifetime fixed low renewal rate and access to all 24 Hour Fitness Clubs.  

I was attending a large beautiful club in Rancho Cucamonga on a regular basis. Several years later 24 Hour Fitness opened a new facility in Rancho Cucamonga and called it 24 Hour Fitness Sports Club. The club I was attending in that city closed soon after. I was told I would have to upgrade my membership to a Sports Club membership in order to access the new club. I was also told my membership was only good for what they now call Active Clubs. I showed them my original contract that allows me access to all 24 hour clubs, not Active, not Sports, but all 24 Hour Fitness Clubs. Still, I was denied access. I attended the smaller club in South Ontario until it too closed in 2009. This was just after 24 Hour Fitness opened a new Sports Club a block away. I was told I would now have to attend the club in Chino or Montclair California. These clubs are miles from my home where the Sports Club is within one mile. I recently checked my 24 Hour Fitness online membership account for the cost of the upgrade. It states that I am eligible but its going to cost me $240.00 dollars a year more in addition to my yearly dues.

Since 1990, I have been a member of LA Fitness as well. Theyve converted all their clubs to the Executive Type, the equivalent of the 24 Hours Sports Club. As the Executive Clubs opened and the smaller club closed within a given area, they gave all the members in that area an automatic upgrade at no additional cost. This is how I believe a business with integrity honors their contractual agreements.
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