Complaint Review: 24 Hour Fitness
24 Hour Fitness Changed my contract without notification Santa Cruz, California
*UPDATE Employee: Sorry for your experience
In 2003, 24hour fitness ran a promo that said if we paid in advance, an amount that was over $1000. we would get three years prepaid and a guaranteed annual renewal rate for life. I remember sitting in the office and specifically asking "was this good for all of the 24hour clubs?" I was told yes, except for the new club call ultra-sport that they were just building. I agreed to the contract. Over the years I used clubs in LA, Las Vegas and San Francisco that were called super-sport level clubs.
For the last couple of years I've been using the club closest to me that was called an Active Club, when I tried to go back to some of the clubs that I had previously used, I was told I didn't have the membership for them.
I asked for a copy of my contract and they sent me one, that was not signed but that said I didn't have access rights to super-sport or Ultra-Sport clubs.
I would like to take them to court, but so far I can't find the original contract that I signed. I will keep searching, but I know there are other people out there with the same problem. If I find the original contract, I will contact one of the local news outlets that do consumer protection stories and give them all the information.
This report was posted on Ripoff Report on 03/30/2013 02:02 PM and is a permanent record located here: http://www.ripoffreport.com/reports/24-hour-fitness/santa-cruz-california-95063/24-hour-fitness-changed-my-contract-without-notification-santa-cruz-california-1039338. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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