Complaint Review: 24HourWristbands.Com - Stafford Texas
- 24HourWristbands.Com 4850 Wright Rd, Suite 100 Stafford, Texas United States of America
- Phone: 1 (877) 508-4569
- Web: www.24hourwristbands.com
- Category: Internet Marketing Companies
24HourWristbands.Com Netbrands Corp, Imprint.com Everything seems fine at first, until you realize they are lying constantly Stafford, Texas
*UPDATE Employee: 24HourWristbands Customer Service
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The website looks super-pro with lots of major brand logos, and great looking products at excellent pricing and fast turnarounds. The sales staff is friendly and helpful, and actually sound like regular sales people whom you have trusted in the past. My sales rep assured me I didn't need rush shipping after telling me it was $200 more, but that my timeline was well within regular production and shipping. I confirmed when I needed my product in my written approval of the comp they created. I called ten days later as a routine check.
Still in production, said the cust serv rep, you will get an email shipping notification. Four days after that still nothing, so I called, emailed and live chatted for the next four days, talked to several very nice people who apologized, told me nothing, each one lying when they'd give me a time when someone would call back. NEVER calls back. NO email responses. Live chat guy promised to meet the critical date AND to have someone call back. NO one called, which alarmed me to dispute the charge with American Express.
Still no one emailed or called with any information, apologies, nothing. 5 days after the event and 5 days late (ordered 18 days in advance) a box arrives at my client's, who thought nothing about signing for it was a shipment was expected and there was no company name or address on the packaging. Then the big lying and harassment by phone and email came to both me and my client. After they won't email or call you back when they promise, a sudden deluge of calls and emails making up dialogs which never occurred with my client. Made three reports to American Express fraud dept, FTC, IC3, BBB and am still going strong to keep others from getting hurt, rip-offed, lied to, threatened and harassed.
Told company they could pick up their product or send a pre-paid label, of course they made up lies how this wasn't guaranteed and they cannot pay for shipping back. Next stop, lawyer ... It's like these folks live in an alternate universe, robots? cyborgs? creatures with no ethics, morals or truths, but sound like it at first. Ever see Blade Runner when they test the "Replicants?" It's feels just like that. When you find out who they are, it's too late. Don't make that mistake yourself.
This report was posted on Ripoff Report on 05/24/2011 04:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/24hourwristbandscom/stafford-texas-77477/24hourwristbandscom-netbrands-corp-imprintcom-everything-seems-fine-at-first-until-you-732752. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
24HourWristbands Customer Service
AUTHOR: imprint customer service - (United States of America)
SUBMITTED: Monday, November 07, 2011
We're are extremely sorry to hear about the unpleasant experience you've had. We will do whatever it takes to make sure you are taken care of and would also like to get some detailed feed back regarding your order so we can pinpoint how this occurred. Please send us an email to issues@imprint.com and someone from management will reach out to you immediately. We'll do whatever it takes to make sure you are satisfied.
Sometimes we may face unexpected high call volume and we are trying our best to expand our phone system to handle more service/sales calls. For this reason we try to embrace as many forms of communication as possible. We
recently found that our facebook page and various social media platforms have really allowed us to reach out to our customers and them to reach out to us. Feel free to to visit our facebook page at www.facebook.com/imprintdotcom
Advertisers above have met our
strict standards for business conduct.