2B Wireless In Avondale AZ Fraud! Beware! Told me it was a Brand new battery, knowing it was used. Avondale Arizona

I am the manager of the Avondale location and the customer came to the location after purchasing the battery and stated it was not holding a charge. And claimed we had sold him a used battery, which we have never done! We told him the battery could have been defective and told him we would order another from our corp office and it would be there in 2 days.

At that point the customer did not return for his battery for about a week. At that point he did come in and exchange the battery. The matter was resolved and the customer left the store happy. I was under the impression that he was going to report his progress which he did not. Funny how people jump up and make claims, but forget about the resolution.

There was no fraud committed here as the customer was claiming, and there like anything else sometimes products are defective. I am sure everyone can relate with a purchase they made and it not working properly...so you go back and exchange it. That is exactly what we did. The customer should handled this situation with a little more grace than jump off the ban wagon the way he did.

We took care of the situation, as we always take care of our customers to ensure their satisfaction. And he has not returned with any complaints.