Complaint Review: 4Wheelparts - Compton California
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- Author Confirmed
- 4Wheelparts 801 W. Artesia Blvd. Compton, California U.S.A.
- Phone: 310-900-5500
- Web:
- Category: Auto Parts
4Wheelparts/ Online orders/Customer Service Not what Advertised to Be Compton California
*UPDATE EX-employee responds: Unlawful and Deceptive Business Practices
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We placed an order via web site, received the confirmation of the order. the items were not shipped until about a week after the order was placed, then only one of the items was shipped. We didn't recieve any explination, ie back order, out of stock etc.
We emailed customer service a few times, about once a day, and it wasn't until threatened to report them they finally responded by telling me the item was not manufactured any longer. No offer to substitute. I explained that we ordered with a gift card and no longer had the number to order another item with the refund. He advised he would send me that information. I also advised the item in question still showed available on their website. This didn't seem to be of any concern to him.
That was one week ago and I have not received that email with the gift card number.
This is the second order from this company the first took a long time to ship about 2 weeks and once shipped it took another week for delivery. Their website states fast shipping, which is not the case. The item we ordered is still listed on the website, with no notation that it is out of stock, or no longer available.
We still have not received any communication for a substitute. They do not deliver what they promise, and it is a shame, they have good items at good prices. However you better want anything you ordered in any hurry if you get it at all.
Patti
Hinesburg, Vermont
U.S.A.
This report was posted on Ripoff Report on 01/24/2008 11:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/4wheelparts/compton-california-90220/4wheelparts-online-orderscustomer-service-not-what-advertised-to-be-compton-california-303008. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE EX-employee responds
Unlawful and Deceptive Business Practices
AUTHOR: Mcduff - (U.S.A.)
SUBMITTED: Thursday, August 28, 2008
4 Wheel Parts Performance Centers, d.b.a Pro Competition Tire, retain several Nationwide Unsatisfactory Records for Failing to Respond to Consumer Complaints, along with having been issued 19 Violations from the State Enforcement Agency, 'Consumer Affairs' (BAR).
Specifically, but not limited to, violating several sections of the Business and Professions Code depicted below:
Section 9884.7 (a)(1) False and Misleading Statements
Section 9884.8 Invoice Requirements
Section 988.4.9 (a) Estimate Requirements
Section 3373 Inserting/Withholding info to cause document to be False/Misleading
Furthermore, the Office of the L.A. District Attorney's Office has stated in their letter to us, 'Your correspondence raises an issue of possible Unlawful and Deceptive Business Practices' of Transamerican Auto parts.
A search via the internet under, '4 Wheel Parts 19 Violations' will reveal a fraction of the actual documents of the states investigation and violations. The Supervisor of the Consumer Affairs (BAR),
Bureau of Automotive Repair
Supervisor
1180 Durfee Ave.
South Elmonte, 91733
An entire copy may also be requested from the California Office of Attorney General
may also be contacted directly @ (626) 575-7037
If it is deemed necessary to file a complaint against these companies, you may do so at just of the following links below:
http://www-odi.nhtsa.dot.gov/ivoq/index.cfm
https://app.dca.ca.gov/bar/complaints.asp
http://ag.ca.gov/consumers/mailform.htm
http://www.ic3.gov/default.aspx
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