Report: #1170115

Complaint Review: Ripoff Report | 911TaxRelief | Ripoff Report Verified™ …businesses you can trust. 911TaxRelief mediates, resolves most common or complicated tax issues today. 911 Tax Relief team comprised of skilled tax professionals, licensed agents, in-house staff members. Every department at 911 Tax Relief works efficiently, giving highest level of care for clients. 911 Tax Relief Client Services Department, competent agents assist, gather information pertinent for tax situation at hand.

  • Submitted: Fri, August 15, 2014
  • Updated: Tue, November 15, 2016
  • Reported By: Lee Wong — Irvine California
  • 911TaxRelief | Ripoff Report Verified™ …businesses you can trust. 911TaxRelief mediates, resolves most common or complicated tax issues today. 911 Tax Relief team comprised of skilled tax professionals, licensed agents, in-house staff members. Every department at 911 Tax Relief works efficiently, giving highest level of care for clients. 911 Tax Relief Client Services Department, competent agents assist, gather information pertinent for tax situation at hand.
    730 Salem St.
    Glendale , California

911 Tax Relief REVIEW: 911TaxRelief clients, feel safe, confident, secure when doing business with 911 Tax Relief. 911 Tax Relief dedicated to client satisfaction, exceptional client experiences, & success. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction & confidence when doing business. Los Angeles, California
*UPDATE: 911 Tax Relief recognized by Ripoff Report Verified™ as a safe business service.

Show customers why they should trust your business over your competitors...

Ripoff Report Verified™ REVIEW:

EDitor’s UPDATE: Positive rating and recognition has been given to 911 Tax Relief for its commitment to excellence in customer service.

Ripoff Report’s discussions with 911 Tax Relief have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. 911 Tax Relief listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

"Our mission statement is to provide the finest legal help in the most professional manner possible. [continued below]....
..... We create innovative strategies that will assist in the resolution of tax problems. At 911 Tax Relief, we understand how uncomfortable it can be for someone to deal with the complicated and often personally challenging problems inherent in settling tax issues. This is why the professional, experienced, expert and licensed enrolled agents at 911 Tax Relief approach each new client as an individual person with individual needs, and not just another case number.”

“With more than 30 years of combined experience, the expert enrolled agents at 911 Tax Relief have been providing extensive, comprehensive tax relief services. Our proven track record of success has given us a reputation in the field for unbeatable tax relief service. Unlike many other tax debt relief agencies, many of which are actually run by a sales staff, 911 Tax Relief is run by legal professionals who appreciate the responsibility they undertake when accepting a tax relief case. It is our goal to solve our clients' tax debt problems quickly and permanently, while also maintaining that the IRS or independent collection agencies do not disrupt our clients' lives by shutting down their businesses, enacting bank levies, garnishing wages, seizing assets or property, or generally harassing them.”

The information provided in this report is based on comments made by Jennifer LaFlesch during an on-site inspection held by a third party verification company with no biases toward Arizona Investment Link.

911TaxRelief is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Arizona Investment Link is a full service real-estate brokerage company specializing in helping buyers find their dream home and sellers who want top dollar for their property on the open market. Arizona Investment Link specializes in the fix and flip technique for global investors in the Phoenix Metro real-estate market. Jason and Jennifer LaFlesch have been in the real-estate business for twenty years each with a combined experience of forty years. They have serviced the Phoenix Metro market place during their whole real-estate career.

Leads for this company are acquired through radio, website, and referrals. Mr. LaFlesch hosts two live radio real-estate talk shows for the past ten years. The stations include 1510 AM and 99.3 FM, which has generated beneficial leads for the company. Arizona Investment Link has an information website with, which generates leads from visiting customers. Lastly, prior business with customers and the longevity of the business generates a large referral lead base. The sales process as it relates to the client is individualized for each customer. “The sales and service process is individualized for each customer since each property requirement is slightly different for buyer, seller, or investor” stated Mrs. LaFlesh. The process starts with a legal contract where the company completes the paperwork for the customer. The company follows the step-by-step contract process by making sure the inspections are completed, notices are sent, and appraisals are completed in a timely manner. The company follows-up with any additional information appraisers might need, such as additional receipts or reports on the property.

Arizona Investment Link does not deal with very many complaints but they are bound to happen. The following complaint is very rare but is an example of one this company has had. A client selling their property wants a price they believe is a fair market value. The property is listed on the market for the fair market price, which a buyer agrees to buy. During the sells process an independent third party inspector and appraiser will validate the selling price. If the value placed on the property is lower than what the seller and buyer agreed upon, the banks would only finance the lower appraisal value. To help facilitate a sell we advise the client to lower the price to the appraised value. The client is not satisfied with the lower price recommendation even though it is out of our control. As stated before Mrs. LaFlesh ensures “this type of complaint is very rare.” Recognizing the onset of the problem prevents it from ever becoming a problem. Communicating with the client during the sells process lets the client know what they should or should not expect. Explaining why and how the process works also resolves this issue. Providing clients with options helps them prepare better to increase their appraisal values. By never letting the issue turn into a formal complaint, this makes clients happier. The clients understand the company is working for them not against them.

911 Tax Relief Customer Care & Complaint Resolution

A complaint posted to Ripoff Report referred to a customer who did not feel they received the services they were promised. To ensure their customers are receiving the best service possible, the company explains the process to all clients up front. To ensure clients receive a great deal, the company educates their clients throughout the complete sells cycle. By having in-depth real-estate knowledge of the market place gives our clients an edge for the best deal possible. Arizona Investment Link has an Arizona accredited real-estate license. In addition, the company has an accredited brokerage license, which requires far more stringent rules, regulations, and monitoring by federal, state, and local municipalities. The company participates in continuing education to keep up on the current laws. The company has completed over five thousand hands on real-estate transactions since its inception. The company has only received two complaints, which they consider fraudulent and not real clients. The complaints being from former employees.

Since receiving a complaint through Ripoff Report, Arizona Investment Link has made changes to criminal background checks on new employees and new clients. Most of the customers are repeat investors the company has been dealing with for years and have invested millions with the company. The company understands the importance of Corporate Advocacy Business Remediation and the Customer Satisfaction Program. “A company spends many years to build a positive image and good will in the market place, which can be destroyed overnight by fraudulent claims. By having Corporate Advocacy Business Remediation and Customer Satisfaction Programs, allows companies, like Arizona Investment Link, to have a voice to fix fraudulent claims and restore their good name. It means a lot to be able to right the wrong” stated Mrs. LaFlesch.

911 Tax Relief / Mission Statement

"Employees views on 911 Tax Relief Service’s. Employees at 911 Tax Relief strongly believe that due to the seriousness and gravity of tax debt issues, and the power that licensed enrolled agents have to provide our clients with practical tax relief solutions (including IRS compromises, IRS payment plans, and the removal of tax penalties, tax liens, tax levies, and wage garnishments), 911 Tax Relief makes it a matter of principle to make absolute certain that each of our individual clients are getting the one-on-one attention they need and deserve.”


"Recently the National Taxpayer Advocate reported that nearly one quarter of all offer in compromise requests that were submitted to the IRS were rejected due to inaccuracies while filing. Sadly, the remaining Offer in compromise requests that were at first accepted later became rejected for the same reason.

The tax professionals at 911 Tax Relief have been working on cases like this for many years. We know how to properly approach the IRS so that we can help abolish or reduce tax liability.”

“I contacted 911 Tax Relief because the IRS told me I owed $112,000 for 1 tax year, I felt that was impossible. I hired 911 Tax Relief and within a few months Kenneth personally called me with the results. The IRS now owed me a small tax refund, meaning I did not owe the IRS anything and I had a balance of $1,800 owed to the state. I am very satisfied with the results, thanks." ~ Alex C.

“911 Tax Relief is by far the best Tax Debt Relief company that I ever seen. They helped me through all my tax problems and went above and beyond what they promised. I was hesitant at the beginning but I followed my gut feeling and went with them. Let me tell you, it’s the best decision I have ever made. I highly recommend them. If you owe the IRS, call them there is no obligations.” ~ Chris L.


911 Tax Relief recognizes that complaints posted on Rip-off Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Report’s Investigation 911 Tax Relief has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our investigation, Ripoff Report is convinced that 911 Tax Relief is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.


Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. They never responded to Ripoff Reports request to help them. The original author did recant what he wrote.. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason.



911 Tax Relief in Glendale, CA Formerly Authority Tax Services Glendale California

I'M A FORMER EMPLOYEE OF AUTHORITY TAX SERVICES                     (aka Pinnacle Tax and Financial Services):



I was unfortunate enough to work for this company for several years, and honestly, it is the absolute WORST tax resolution firm you could possibly use to handle your tax debt.  They are considered a "resolution mill" because they make unrealistic promises to potential clients just to get them in the door, and once they collect the fee, they place your file at the bottom of a very, very, very long list of past clients and forget about you.

This firm is only interested in making money, and since they have invested most of their capital in marketing, there is nothing left over to fulfill the promises the sales people make to the hundreds of clients.  They are terrible to their employees and have an extremely high turn over rate (hence all of the complaints about getting multiple case managers). Their work force is incompetent and not qualified to handle tax matters, and because they are so understaffed, very few clients actually see any attention given to their case (hence all of the complaints about no contact and lack of action).

They train their employees to lie to clients about the progress of their case. They will claim work has been completed when it has not. They will almost never give refunds and if you happen to get someone on the phone, you will likely be hung up on, or asked to call you back (which will never happen). Actually, you will receive a call if you fail to make one of your payments, but if you have questions about your case during this call, you will be told to contact your case manager, lol. 

Keep in mind, each "case manager" is required to oversee 300-400 cases! The "tax professionals" (attorneys, EAs, and CPAs) sometimes have upwards of 800-900 clients to represent! Addressing each client's tax problem in a competent and timely manner is impossible with this amount of cases...this is what has brought a lot of resolution mills of this sort to absolute ruin.  We could not handle the ridiculous amount of work they put on their employees. It's impossible! Again, they care not about the service, but only about your $$$.

Many complaints were made to the owners and management about these problems by both staff and customers, but the complaints fell on deaf ears.  They only care about taking money from your account and that is it.  If you are seriously considering this company to handle your tax debt, you are playing with fire and will likely be regretting the day you ever considered their services.

I implore everyone to REVIEW THE COMPLAINTS about this company on any website (ripoff report, BBB, Yelp, Google, etc). You will only find very terrible reviews and they are ALL THE SAME.  I don't make this complaint out of spite, but rather concern for potential victims of this very unethical and unapologetic business.  How they have an A rating with the BBB is beyond belief, considering they have 53 COMPLAINTS in the last 12 MONTHS! Says something about the BBB perhaps. Either way, you should also review their "response" to the client complaints on BBB - they never admit to wrongdoing! They always blame the customer and attempt to exonerate their horrible and careless behavior. It's pathetic, and is in no way how a business should conduct itself. Please do not fall for their false promises, you will be sorry.

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