• Report: #238832
Complaint Review:


  • Submitted: Mon, March 12, 2007
  • Updated: Mon, April 30, 2007

  • Reported By:Lawton Oklahoma
305 Madison Ave. #449 New York, New York U.S.A.

Retrofeet - 23feet Paid for 4 pair of shoes, never got them or any help from them! ripoff New York New York

*UPDATE Employee: Retro Response

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Ordered 4 pair of shoes on 2/24/07. Received invoice number. Money taken out of my account, but never received a tracking number and haven't been able to get a response from them since. Reported them to the BBB in New York and Georgia. They are a scam. Do not order from them!!

Lawton, Oklahoma

This report was posted on Ripoff Report on 03/12/2007 12:02 AM and is a permanent record located here: http://www.ripoffreport.com/reports/9retrofeet/new-york-new-york-10165/retrofeet-23feet-paid-for-4-pair-of-shoes-never-got-them-or-any-help-from-them-ripoff-238832. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Retro Response

AUTHOR: Lawrence - (U.S.A.)


carterlhc: support@23feet.com
respond to: support@23feet.com

Sent: Mon Apr 30 13:29
To: All retrofeet.com consumers

Priority: High

Retro Apology

To: All Retrofeet Consumers,

On behalf of Retrofeet, We apologize for any inconveniences you may have had during our time of upgrade to our site, Retrofeet has been through a major change including hiring more employee's in order to satisfy our customers with prompt service and responses. You may call us from 10am till 9pm to reach one of our customer service representatives who will gladly respond to all inquiries, complaints, orders, etc. or you may ask for me personally between the hours of 5pm-9pm eastern standard time.

Again we truly apologize for any inconvenience we may have caused, and we invite all to call us between the hours of 10am-9pm with anything we can help you with.

Lawrence C.
Retrofeet Customer Service/Satisfaction
phone us at: 718-874-8503
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